according to different hotel types, the ownership of the reservation department is also different. For example, in conference hotels, the reservation department is generally located in the marketing department, which is responsible for the reservation of rooms, restaurants and venues. Some business hotel reservation departments belong to the front office and some belong to the market. General working hours are from 8 am to 6 pm.

Booking is made by the sales clerk. When booking, it should be based on the three principles of time priority, price priority and guest time priority. Bookers should fully consider all factors when making reservations. First of all, we should put the maximization of interests in the first place and make reservations according to the company's situation.

Mainly responsible for: 1. Instructor confirms various sources and changes, and cancels. And ensure that the computer reservation status is accurate and reasonable. ? 2. Keep the reservation materials and make records. Make all the preparations before the guests arrive. ? 3, be a good leader's staff. Provide accurate data for the company to correctly analyze the market situation, customer situation and price situation.

Main job requirements: 1. Standard Mandarin, with good service consciousness. 2, good health, energetic, dignified appearance. 3. Proficient in computer operation and proficient in the operation of office software such as word and excel. 4. Warm and cheerful personality, good at communicating with people, strong team spirit, problem solving and communication and coordination skills.

Supplement:

Supervise and check whether the gfd of employees meets the standards of the hotel.

responsible for the personnel arrangement of each shift in the department. Responsible for controlling the cost of this department within a reasonable level. Responsible for communicating the information about the hotel to every employee. Responsible for the intact and normal use of all equipment and facilities in our knife department.

Make daily rolling room occupancy rate forecast. Check the shift left by the middle shift on the previous day every day and arrange to deal with the remaining problems.

check the reservation of VIP guests who arrive at the store the next day. Responsible for the feedback department of renting rooms at any time.

make suggestions on room sales to the department]. Do a good job of room control. Handle complaints. Spot check the work of employees from time to time. Monthly summary and outlook for next month. Responsible for coordinating with all relevant business departments to ensure the normal operation of the business.

enter the newly signed reservation agreement at any time. Attend the regular meeting of marketing department every day. Complete other tasks assigned by superiors.