1. The organization setup should be complete and the post division should be clear: the organization setup and management responsibilities must be total radiation, and there can be no gaps or slight omissions. Small and medium-sized catering enterprises are small in scale and cannot set up as many departments as big hotels, so they should adopt the way of overall management. No matter how big or small, someone should take care of them.

2, the system should be sound: the development of enterprises should not only have a complete system, but also need a system to motivate employees. A sound system is the embodiment of standardized management of enterprises. The system allows employees to know what to do and what not to do, what standards to achieve in completing a certain job, what contributions will be rewarded, and what rules will be punished if they violate.

3. Establish a qualified or even excellent staff: both management and grass-roots employees must be trained to meet the minimum employment standards of the enterprise. Management cadres should have the management level required by the post, and grass-roots employees should have corresponding operational skills. Enterprises must not tolerate unqualified employees.

4. Let every employee know the goals of the enterprise: the goals of the enterprise are divided into short-term goals and long-term goals. Namely, tactical objectives and strategic objectives. The goal set by an enterprise is not limited to a few managers, but should be made clear to every employee.

5. Understand the needs of guests, investors and employees: guests, investors and employees differ greatly because of their different understandings. For customers, what they care about is price, taste, environmental sanitation and service; Investors care about costs, profits and investment risks; On the other hand, employees are interested in wages and bonuses. Of course, they also care about their working environment and conditions.

6. High-quality products and services are the first means to win: nowadays, many catering enterprises attract beautiful waiters in order to attract guests, and even allow employees to have excessive intimacy with guests during their work. This way of attracting guests is not desirable. Throughout the famous shops in ancient and modern China and abroad, without exception, they have won the recognition of customers with high-quality products and services.

7. Don't let your employees change around like a merry-go-round. When you treat employees as heroes, they will treat customers as important people in the world.