5 seconds 1 min 5 minutes

5 seconds When the customer enters the door and orders at the front desk, greet the customer within 5 seconds.

1 min Prepare meals and packaged products, give change, and thank customers for coming (the whole process is completed in 60 seconds).

Five minutes. Customers line up for 5 minutes and deliver the complete meal to customers.

Heavy! ! !

Under no circumstances should you argue with customers, refute customers, and have disrespectful behavior or language. When you can't control your emotions, you can ask the front desk IC for help, and then take the meal after you calm down.

First, welcome customers. Enthusiastic voice and posture, natural movements. Kind expression, sweet smile, clean fingers, clean and bright countertop)

Second, order food (judge whether the customer is active or passive, active: listen carefully to the customer's order, don't interrupt, and repeat it in a clear voice after the customer reports the name of each meal. This is the first time we have repeated orders. After that, enter it into the cash register. When the customer pauses, observe whether the customer has any doubts about the choice, immediately explain and appropriately suggest the sales, leakage and new products of large portions and drinks (pay attention to the customer's reaction). Pay attention to this step: try your best to make customers agree, and then make customers agree with you. Think and speak from the customer's point of view. Repeat all the meals ordered by the customer:: This is the second time we have repeated the order. If there are too many meals, we can help customers tidy up and tell them how many drinks and similar products they ordered. Asking about internal food or takeout. At this time, it is recommended to sell the missing products or drinks. If you can book a set meal, help them become a set meal. If the order goes well, you can ask customers how many meals to eat and help them choose more staple foods. Finally, quote the total price of meals. Tell customers to help them eat. Passive: Ask how many people will eat food or take-out in class. Suggest family dinners first, and then suggest new promotional packages and large products. Then the steps are the same as the active line. Pay attention to the speed and attitude of this step. Attitude must be good. As fast as possible, no more than 3 minutes. If you have been hesitant, please think about it first and prepare the next meal. )

3. The step of suggestive sales is closely related to the second and fourth steps, one after another and interspersed with each other.

You can:

Sell large quantities of products: customers don't specify specifications, so they naturally say, "Is it a large cup?"

Suggest missing products: the order content usually consists of several basic contents. If the customer doesn't order one of them, please simply put forward the missing item naturally.

Recommended products: The products and toys being promoted are easily recommended for sale.

Listen to the customer: if the customer says "that's it or that's it", don't suggest selling to the customer again.

Can't do:

Suggest sales directly to children: parents will be unhappy.

If the customer says "that's all" and suggests sales, it will give the customer the impression that we are forcing sales promotion.

4. Confirm the contents of the order (as mentioned in the second step, that is, repeat all the meals for the second time. If you have anything to add, please repeat it to the customer. You added so-and-so . . How much, what is the final total price)

Five, catering shall not exceed 1 minute. Pay attention to whether there are products when ordering. If there are no products, call the general distributor immediately. Pay attention to the movements of octopus. And the order of catering.

Soup/hot drink, cold drink-staple food-dessert. Pay attention to the placement before and after meals, hot and cold, cross-infection and odor. In the case of packaging, some products must be packed in outer packaging bags first.

6. Change and reconfirm the contents of the order. Be sure to let customers hear the repetition of the meal. And confirm the authenticity and right and wrong of the cashier before the customer leaves.

Thank you for your customers. Welcome to visit us next time.