I. Overview of professional image and business etiquette 1. Overview of business etiquette: basic characteristics/functions/basic requirements of business etiquette II. Overview of professional image: what is image? /The elements of professional image The influence of professional image on career development/Positioning your professional image II. The professional image of bank account manager 1. Principles of image building: the first effect/appropriateness principle /TPO principle/harmony principle/individuality principle 2. Professional image decoration articles: hair style standard, facial requirements (shaving and makeup), hand decoration, jewelry wearing, etc. 3. Professional imaging instruments: China's basic requirements for men's suits, China's precautions for women's professional clothes, etc. Figure classification: female figure classification/male figure classification/foster strengths and avoid weaknesses' figure adjustment Dress eight styles for women/five styles for men Color season theory/color matching/jewelry matching 4. Professional image and etiquette: master the basic essentials of various etiquette, show your professional quality through training, stand correctly when greeting customers, sit correctly when communicating with customers, squat correctly in the work area, take and deliver goods correctly, lead customers in etiquette and salute, take the elevator etiquette, maintain a 5S etiquette environment and avoid indecent actions. 5. Comment and guidance: present your best image, communication etiquette of bank account managers 1. Meeting etiquette: smile, address, greeting, introduction, handshake, business card 2. Seating etiquette: the concept of respect, seating etiquette in common scenes-meeting, riding, meeting people, marching, negotiating, signing contracts, banquets, etc. 3. Brief introduction of gift etiquette and luxury goods 4. Dinner Etiquette: Chinese Etiquette/Western Etiquette (1) Introduction to Chinese Etiquette and Wine Table Culture-You are tasting food. Procedures for others to taste your business banquet: determine the banquet object, specifications and scope/determine the banquet time, place/invitation/order: preferences and taboos/seating arrangement/on-site layout/catering taboos. Business banquet skills: speeches: welcome speech, toast speech, farewell speech, thank you speech, toast, wine persuasion, refusal to drink, how to adjust the atmosphere during the banquet, How to achieve the main purpose of the banquet: brainstorming: hidden rules on the wine table (2) Introduction to western food etiquette/dress code/table setting/seating arrangement/banquet procedure/serving order/etiquette details/banquet taboos/napkin usage 4. How to improve our etiquette 1 Let etiquette be our heartfelt call! 2. Basic requirements/focusing on practice/forming habits