Hotel flight tickets refer to some hotel waiters who gain personal gain through various improper means, including catering flight tickets, room flight tickets (hereinafter referred to as flight tickets), business flight tickets, credit card flight tickets, etc.
all the fly-by-air behaviors will bring certain losses to hotels, among which the most common fly-by-air behavior occurs not only in small hotels lacking financial mechanism, but also in some hotels with financial system, which is the biggest headache for hotel managers.
The main forms of hotel flight tickets are:
1. The room fee PMS is not recorded: especially for those guests who rent rooms at the time, the hotel front desk only makes room cards and does not record them. When such guests check out, they will make room flight tickets by arranging overnight guests to check in without checking out, or directly modifying the information of the original rented guests to the information of new guests for room change. Usually, it will be completed by the front desk and the guest room.
2. Modify the room rate: Some hotel service personnel have the discount authority and ask guests to pay a high price to earn the difference; Or arbitrarily modify the house price at the time of checkout to seek benefits.
the guest was originally scheduled for 1 days, but actually only used the hourly room time to check out. The guest checked out on 1 days, and the front desk changed the guest's room rate to the hourly room rate, and then checked out.
3. Food and beverage flight list: After the restaurant waiter receives the cash from the guests, he will modify or discard the menu without paying. After the front desk clerk receives the hanging bill, he doesn't hang it, but when he collects money from the guests, he collects a lot. This phenomenon is easy to happen when the front desk knows that guests will check out immediately after breakfast or lunch.
4. Business expense invoice: After copying and faxing for the guest, the guest pays cash and does not enter it into the account.