Realizing the transformation from layman to expert
In the team of hotel managers, quite a few of them have entered from other industries. With the deepening of the system reform, the original government departments, institutions and hotels and guest houses belonging to the industry are decoupled from the original superior units, and independent accounting is carried out, which leads to the market and enters the ranks of hotels. Most of the hotel bosses are amateurs, but they also have their own advantages, which are as follows: < P > They have rich comprehensive management experience. First, they have been managing a unit and department for a long time and have rich comprehensive management experience. Second, it has a broad vision. Most of them have close contact with the government and the upper level, have a wide contact surface and are often well informed. Third, pay attention to relationships and have strong coordination ability. This is the natural advantage of state-owned enterprises and cadres. They can manage the complicated relationships well, and there are few uneven relationships.
The weaknesses of these bosses are often: First, most of them are amateurs and middle-aged. If they don't work hard, they will never become experts; Second, focusing on relationships is more important than focusing on performance. This is also the * * * nature of most state-owned cadres. A considerable number of people, for a long time, have not been promoted by performance, but by relationship; Third, they are often used to various industries? Integrated management? And the lack of learning, the use of hotel professional management.
these bosses can be divided into three situations: the first one is those who are highly educated and have a strong sense of enterprising. After making up lessons, learning and practicing hard, they can become excellent hotel managers in a few years. The second is to be good at using talents, manage hotels democratically, and manage hotels by professional strength. Although these bosses are not professional managers, they can manage the hotel better by relying on the strength of professional talents. The third is low education, old age, lack of modern management knowledge, and no hard work. You can't become an expert, and you can't delegate the use of talents. Satisfied with giving orders and boasting all day, it is the first duty to serve the satisfaction of superior leaders. Therefore, hotel management is chaotic, efficiency is low, losses increase and assets decrease.
The way for these bosses to improve themselves lies in systematically studying, mastering and applying modern hotel management theories, and changing from laymen to professionals.
go deep into practice, implement on-site management, and combine theory with practice. At present, bosses often spend most of their time socializing, but less in-depth practice, which affects the transformation to specialization. Crocker, a famous American entrepreneur, founded walking field management. He doesn't like sitting in the office all day. He spends most of the year? Walking management? In fact, I often visit various departments of my company. His McDonald's Company suffered a serious loss and faced a crisis for some time. Crocker found that one of the important reasons was that all functional departments were used to sitting in comfortable armchairs, talking loudly, telling what to do and spending their time chatting. So Crocker came up with a way to demand that all the managers' chairs be sawed off. At first, many people called him a madman, but soon, everyone realized the truth, went out of the office, went deep into reality, got to know the situation in time, and solved the problem on the spot, and the enterprise finally turned losses into profits. Crocker created it? Walking site management? Also become a new type? Management mode? Famous for it. The world-famous marriott company also grows and develops by this kind of walking management. Therefore, CEOs should go deep into the front hall, guest rooms, restaurants and sales, apply management theory to practice, and constantly improve their management ability.
go out? Senior? Misunderstanding
Among the hotel bosses, a considerable number of them started with waiters, passed through supervisors, department managers and then general managers. After more than ten years and more than twenty years, I have worked step by step from the grassroots level and accumulated rich practical experience, becoming an authentic veteran in the hotel. They know all aspects of the hotel like the back of their hands, and are very familiar with the specific specifications and procedures. However, some of them often pay too much attention to experience and not enough attention to modern management. It is believed that hotel managers are made, not learned. Therefore, for many years, I seldom systematically studied the latest management methods and participated in professional training. The mastery and application of modern hotel management theory has become a bottleneck restricting them to improve themselves. For them, treating experience correctly, paying attention to the study of modern management theory, combining theory with practice, and raising experience to a theoretical level are the main ways to improve themselves.
read a few books seriously
For a long time in the past, hotels in China have been operating under the planned economy system. Therefore, a considerable part of the accumulated experience in the past has limitations. After China's entry into WTO, hotels are facing a new situation and new market, and great changes have taken place in management ideas, methods and means. A considerable part of the original experience is not suitable for the market economy system, so we can't be satisfied with the past experience, and we should constantly sum up new experiences with modern management theory. In foreign countries, no matter what your original education, you should continue to receive training and recharge.
therefore, have? Senior? Our bosses need to look at themselves correctly, change from experience to knowledge, read several management books consciously and seriously, and guide hotel management with modern management concepts; Raise practical experience to a theoretical level and realize the combination of knowledge and management, and the combination of theory and practice. To achieve this goal, the management level and ability of bosses will be greatly improved.
Only in this way can we grow from experienced managers to professional hotel managers and become excellent managers of modern hotels.
Change mental model and establish innovative ideas
An employee can be considered as a qualified employee if he seriously follows the rules; A foreman, supervisor and department manager can also be regarded as a good cadre by strictly implementing rules and regulations. However, as a hotel manager, he is not an excellent manager only by doing these things. Innovation ability is the highest realm and standard of hotel bosses.
in the team of the boss, most people can work steadily and diligently, and organize the operation and management according to the traditional management methods that have been formed for a long time. However, how to carry out reform and innovation and open up business according to the requirements of the market is a difficult problem for many bosses.
Drucker, an outstanding management master in the 21th century, said: The most important functions of modern enterprises are only two: one is innovation; Another is marketing. Therefore, regardless of their own experience, a core goal for hotel bosses to improve themselves is to improve their innovation ability.
First of all, we should change our mental model and establish innovative ideas. As a hotel manager, innovation ability is a sign of management. The so-called mental model refers to the way of thinking, values and behavior habits formed by people in their long-term work and life. For a long time, China has been in a planned economy system, and the minds of bosses have been deeply influenced by it, forming thinking set and habits. If we don't change this mental model, get rid of the thinking set way, and get rid of those outdated concepts, systems and practices, it will be difficult to establish the idea of reform and innovation.
Secondly, be brave in innovating the hotel system and realizing modern management. At present, in China's hotel industry, the state-owned system accounts for nearly 61%, and the collective enterprise accounts for nearly 21%. Most of the management systems of these hotels are not suitable for market competition. How to innovate the system, carry out the modern enterprise system, implement the shareholding system reform and create a vibrant system according to the requirements of modern enterprise management is an important symbol of the innovation ability of bosses.
Thirdly, innovate services, improve cultural taste and create famous brands. To innovate management, we must create our own management characteristics on the basis of learning and drawing lessons from excellent hotel management methods at home and abroad. On the basis of standardization, institutionalization and proceduralization, we will develop individuality and realize characteristic management. On the basis of characteristic management, improve the culture of service, and then shape your own well-known brand.
The brand creation and social popularity of a hotel are the ultimate result and goal of the management level, management ability and innovation ability of hotel bosses, and also the core symbol of their success.