1. Obey the work arrangement of the foreman at the front desk and provide first-class reception services to the guests according to the prescribed procedures and standards.

2. Make preparations before work, carefully check whether computers, printers, calculators, money detectors, Credit Card)POS machines, business card printing machines, scanners and other equipment are working normally, and do a good job in cleaning and maintenance.

3. master the room status and room conditions, actively and enthusiastically promote the rooms, understand the pre-departure guests and the notices of meetings and banquets on the same day, and confirm their payment methods to ensure the accuracy of check-in and check-out.

4. Quickly and accurately handle the procedures of room extension, room change and check-out. When opening a room, take the initiative to explain the room price to the guests to avoid misunderstanding, and do the guest verification procedures and check-in registration.

5. Accurately and skillfully collect cash and checks from the guests, print the bills of various charges of the guests, timely and accurately settle accounts for the guests and issue invoices according to the reasonable requirements of the guests.

6. master the relevant knowledge of the hotel and strictly abide by various systems and operating procedures.

7, according to the room condition report sent by the housekeeping department, carefully check and keep the most accurate room condition.

8. Effectively implement the foreign exchange management system, and do not take foreign exchange or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system.

9. Provide guests with the information they need, and help them solve various needs enthusiastically, thoughtfully and meticulously.

11. Cash and bills received every day must be checked with the bill, and filled in the payment bag according to different currencies and bills.

11, properly handle the guest's complaints, when can't solve, ask for instructions in time.

12. The imprest shall not arrive at the warehouse with white stripes. Without approval, the operating income shall not be lent to any department or individual in cash. (If the general manager of the hotel can borrow cash at the front desk due to special circumstances, he should go through the relevant formalities. )

13. When granting Credit Card and check settlement business, the operating procedures of Credit Card and check must be strictly followed.

14. Deal with all kinds of bookkeeping in strict accordance with accounting regulations. Obey the arrangement of the superior supervisor and finish the task seriously.

15. Employees should be familiar with hotel long-stay guest agreements and contracts of various units, especially discount and debit agreements.

16, correctly handle the guest's message, telex, etc.

17. Strictly abide by the cash and bill management system.

18, make a good record of receiving the keys of the valuables safe and entering and leaving the valuables safe.

19, pay close attention to the lobby, and report to the superior supervisor and the security department in time if there is any abnormality.

Extended information:

Precautions for operation

1. Cashiers in each shift shall be handed over according to hotel management requirements. Handover items include: printing a cashier

handover summary, counting all the money (cash, credit card, suspense, advance payment, reserve fund), putting it into the coin box according to the regulations,

going through handover procedures with the next shift, and filling in handover records.

2. Each shift needs to hand over all original bills recorded in the shift to the next shift. The original bills include: bills, deposit bills, miscellaneous bills and deduction adjustment bills. All the bills are handed over to the daily auditor of the finance department by the night cashier.

3. All deduction items (negative account items), such as room charge adjustment, miscellaneous adjustment and telephone charge adjustment, must be filled in with manual bills,

indicating the relevant operation reasons, and signed by the relevant person in charge for confirmation. When entering in the computer, it needs to be explained in the remarks column.

fourth, you can't transfer money at will. All transfer operations must be carried out according to the hotel management process, such as paying bills on behalf of other guests.

it is especially important to note that the offset account cannot be transferred to other rooms by transfer. Once found, it will be dealt with as cheating.

5. All miscellaneous cash receipts except advance payment must be stamped with a cash stamp on the corresponding miscellaneous bill and signed by relevant personnel for confirmation.

VI. The guest's check-out bill must be signed and confirmed by the guest. After printing the bill, the guest should go through the check-out formalities in the computer immediately.

after the guest leaves the store, it is not allowed to recover the guest, add an account, write off the account, or conduct other accounting operations without normal reasons.

cashiers in shifts 7 and 2 should print a shift schedule before and after the night trial as required.

8. If the guest who left the hotel on the same day did not sign the bill, or if the guest left the hotel for a short time and returned to the hotel,

it can be handled by temporary departure. Guests who are temporarily away from home should handle their accounts at the end of the month.

Reference: Baidu Encyclopedia-Cashier