People are thinking animals, and catering service is an intimate service platform. From the perspective of customers' immediate interests, we should implement catering services for customers' sake. Let's take a look at 5 catering speeches 2121, welcome to check them out!
catering speech 1
1: First of all, I want to ask a question before the speech. I don't know if you have heard the story of the lion and the antelope, that is, the lion and the antelope run at sunrise every morning. Although they run for completely different reasons, in order to achieve the same goal, that is, to survive, the lion is thinking that I want to run very fast because I want to eat the antelope. The antelope is thinking that I want to run very fast, because I want to exceed the speed of the lion, and I can't be eaten by it. In fact, each of us must run hard every day, whether you are the boss or the employee. Once you stop running, or you run a little slower, only death awaits you.
second: first of all, I want to introduce my work status: from knowing _ _ to understanding _ _ and then letting more people know _ _ through my own efforts, I have learned a lot and accumulated a lot of rich experience.
three: here, I have several ways to do things that I want to share with you. It's just my own personal opinion that these methods are effective.
1. First of all, I want to share six things with you: self-confidence, persistence and mentality. First of all, let me talk about self-confidence: no matter what I do, I think self-confidence is half the battle; Persistent efforts will lead to a successful future; Mentality is the most important point in my opinion. No matter what happens, a good mentality will determine that you will have a good result. Don't make excuses for failure, just find ways for success.
2. Take the initiative to do things, know how to manage yourself, be strict with yourself, be lenient with others, summarize the work of the day every day, plan and arrange tomorrow's schedule, and arrange your time reasonably, so that no matter how busy you are, you can be orderly when there are many things.
3. It is the cooperative atmosphere of the team. It is necessary to mobilize the enthusiasm of each team member and pass on the passion to everyone. You can't be the only one who is full of passion and others are indifferent, so nothing can be done well. Only by passing on your passion and enthusiasm to everyone around you, can we do things well. In addition, when we have a meeting together, we must have a heated discussion and actively express our personal views. No matter how conflicting ideas and divergent views there are at the meeting, we must unify our views after the meeting, and everyone will say the same thing and do the same thing.
4. The fourth point I want to talk about is the importance of learning. As the saying goes, it is never too old to learn; Always enrich your knowledge, keep learning, keep charging yourself, and broaden your knowledge horizons, so that you will not be eliminated by society and adapt to this information age with rapid development. As far as the work I do is concerned, I am required to keep learning, because I have to visit customers from time to time, communicate with them, and build a kind of trust with them. Then I will ask myself that I must broaden my knowledge. I might as well tell you that I have been learning: tea ceremony, red wine, golf, automobile knowledge, tourism knowledge ... I think these are topics that my customers who want to meet may talk to me. So I can't help but know when they talk about it, so I'm asking myself to learn these things, because I think it's not very good to talk to them directly about the purpose of my coming here when I'm visiting customers and communicating with them, but to talk to them about some topics that are sensitive to them first, and then talk about your purpose after building a sense of trust with them. I think it's much better than asking others to pay for it when I start.
5. Think more, act more, and verify each logic theory with practical actions. We must understand that thinking and doing can never be equated, and we must know that practice is the only way to test the truth.
Next, I want to talk about my future development plan. These are just my own humble opinions about the local situation in Shijiazhuang. I hope you can help me correct any shortcomings and mistakes.
1. First, it is very necessary to publicize and promote product continuity, which is also an effective means of competition. First, it can give customers a brand influence, and second, it can increase turnover and improve the competitive strength of enterprises. Everyone here should have heard of melatonin. I don't know exactly how much money Shi Yuzhu spent on publicity in those years, but I know it was a lot. In fact, one of his purposes was to create an influence on others. An advertising slogan of melatonin is: No gifts will be accepted this year, but only melatonin will be accepted as gifts. In fact, don't simply see it as a slogan. In fact, it has already caused an influence on me invisibly. When we think of this slogan, we will invisibly associate it with melatonin. If we can do this, melatonin has been very successful, and we can influence all of us to associate its products with one sentence. In fact, the same is true of our tiles. If we can continuously promote our products, it won't be long before we are in a region, I believe many people will know _ _ and know our location.
2. Then there is the communication with customers. I think we should talk about it and do it with a mentality of helping him. I think we are not just selling this brick, but giving him a sense of home, enjoyment and gratitude through our excellent service. In fact, what the customer really buys is our service. We are helping him to understand the measure of the advantages and disadvantages of wall and floor tiles through our way and our professional knowledge, so as to create an overall spatial effect in his head after the paving. When we chat with him every sentence with such a mood, we will feel that we have suddenly mentioned a height. We are not asking him to pay for a bag, but helping him.
conclusion: I believe that I will get better and better through my own ideas. I believe that if I work hard, I will reap rewards in spring and harvest in autumn. I believe that through the efforts of all of us, tomorrow will be better.
catering speech 2
Dear leaders and judges:
Hello!
I'mNo. _ _ _. Today, I'm standing here to give a speech on competitive employment. I'm very excited. First of all, I'd like to thank the company leaders for creating this opportunity for us to show ourselves, improve ourselves and compete fairly. I will cherish it more. At the same time, I sincerely hope that all leaders and colleagues can give me strong support and encouragement. I am convinced that diligence is the basis of my work, and seriousness is the criterion of my work. Personally, I may not be the best candidate in terms of work ability or comprehensive quality, but I deeply know that people can only realize their life value by constantly challenging themselves and defeating themselves.
I think, as a supervisor, she plays a great role. In this way, she (he) is not only a bridge to convey the leaders' intentions, but also a link to summarize and feedback the views and opinions of the following employees, and she (he) is also a bosom friend of employees. She (he) also needs to have super observation ability and be able to grasp the employees' mentality at the first time. Do a good job of communication. Be able to manage a region completely, lead them to improve their business knowledge and professional skills. Be able to teach them how to solve any puzzles and problems. Of course, be familiar with and understand the corporate culture and rules and regulations of the enterprise. Have certain executive ability and decisive thinking methods when solving problems, and so on.
If I can compete for the position of supervisor, I will do the following well: first, I need to master certain professional knowledge and ability, which is reflected in two aspects. First, I can directly guide your subordinates' practical work. Second, I can act as an agent for your subordinates' practical work.
2. Communication ability, which includes communication within the department, communication between departments, and communication between superiors and subordinates. The purpose of communication is not who wins or loses, but to solve problems.
3. Learning ability, because only if you keep learning can you make better and faster progress and catch up with the development of society. The competition between people is not about your past ability, but what is your present ability. It's how you study now, and your study now is the foundation of your future competition.
4. Management ability, which is a comprehensive ability, requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work distribution ability, and so on. To improve your management ability, you need to constantly reflect on your daily work, use your head to review your work from time to time and summarize your work.
5. Complete all other tasks assigned by the superior leaders
As an employee of the hotel, looking back on the growth process of the hotel, I am full of thoughts and emotions; Facing the future of the hotel, I have a firm belief and strong fighting spirit. Every step of the hotel's growth is connected with us. Perhaps, we have been criticized by leaders and dissatisfied, and we have been insulted by rude guests and full of grievances. However, how can you see the rainbow without experiencing wind and rain?
Only when the big family of enterprises grows up will we have a better platform for self-improvement. Now that there is such a broad stage for us to display our dreams, I will sprint towards the most dazzling place on this stage! Believe me, I will always succeed!
Theory and practice are like a person walking on two legs. I have been constantly learning advanced hotel catering management knowledge and advanced service concepts at home and abroad. If there is theory but no practice, I hope you can give me the other leg-practice, so that I can run with both legs and contribute to the development of the hotel. Please believe in my ability.
that's the end of my speech. thank you.
catering speech 3
Dear leaders, judges and colleagues:
Hello everyone!
First of all, I would like to thank the leader for providing such an opportunity, and also thank my colleagues for their trust and support in my work. I'm Dai Xingxiang from _ _ Chinese restaurant, and now I'm the head waiter of the food delivery team in _ _ restaurant. I've been working and studying in the food delivery team in the Chinese restaurant of Great Wall Hotel for nearly _ _ years since 21__, and after so many years of accumulation, growth, tempering and edification. Today, I am honored to be able to stand on this witness stage and show myself. I am very excited and a little uneasy. Competition is not only an opportunity to show yourself and know yourself, but also an opportunity to learn from each other and communicate with each other.
today, I am competing for the position of head of the Chinese restaurant. I clearly realize that it is not easy to be a qualified supervisor. As a person in charge of the office service staff, you should have a strong sense of service and dedication, as well as a holistic concept, team spirit and cooperation spirit. Be proficient in and familiar with the rules and regulations of Chinese restaurants, various business knowledge, operating procedures and skills; It is also necessary to continuously strengthen the training of business skills and management skills, master a good level of organization and management, establish a good relationship with the public, and create and create a harmonious working atmosphere and a good working environment for employees. I want to compete for this position because I think I am fully qualified for this job. Because I think I have the advantages of a grass-roots supervisor:
First, I think as a grass-roots supervisor of a Chinese restaurant, I should obey the assignment and scheduling of the superior leader, conscientiously complete the tasks and plans assigned by the superior leader, strive to complete the things within my responsibilities, reasonably manage and assign the work arrangements of my own staff, lead and urge the employees to complete various reception tasks, and achieve the goal of "thinking about what the guests think and being anxious about the guests". "service concept, pay attention to employees' business skills and service level, regularly carry out employees' business and skills training, report the training situation and results to superiors, and comprehensively evaluate employees' work performance and results.
second, pay attention to the development trend of the Great Wall Hotel _ _ restaurant and the important decisions of the hotel, fully cooperate with the department superiors to actively implement all the work, and effectively carry out the implementation and promotion of all the work.
third, exquisite service, customer first, carefully analyze the difficult problems in service, including food quality, service quality, food safety, health management, customer complaints and other work, and earnestly grasp the service policy of testing standards, checking quality, looking at service, diligent analysis and grasping rectification.
fourth, in the work, we should carefully understand the working situation and ideological trends of employees, objectively and comprehensively analyze problems, not be partial or partial to employees' work behavior, lead by example and have an upright character, good professional accomplishment and a novel and good work style, reasonably and effectively motivate restaurant employees to work, carry out the responsibility to people, and do not shirk when things happen at work. We should maintain a positive professionalism and a good working attitude at work.
fifth, loyalty is our witness in this enterprise; Sincerity, initiative and enthusiasm are the essence of the service industry, which is well known in the industry. However, how to achieve the above sincerity, initiative and enthusiasm depends on how to create and create a good working atmosphere, so that employees can provide tangible and intangible services to every guest from the heart and with pride, fully demonstrate the service level and quality of our restaurant staff, and ensure the normal and orderly operation of all links.
sixth, actively cooperate with the communication and coordination work of the head chef and chefs at all levels, and cooperate with the kitchen to do a good job in all kinds of dishes knowledge training, food safety management, hygiene management, etc., to ensure that the quality of products meets the hygiene requirements.
I firmly believe that I can be competent for the position of supervisor with my personal business skills, knowledge and management ability. If I can compete successfully, I will devote myself to my work with full enthusiasm and attitude, so that we can fully demonstrate my practical work ability. Suppose I am a supervisor, I will carry out my work on the basis of the following contents:
1. Strengthening staff training
According to the service level and business skills of the staff in the restaurant, I will investigate the demand for training services, formulate an effective staff training plan and report it to the department manager for approval and implementation (generally by theoretical training and practical operation), carefully write the implementation outline of the training plan, and complete the training content of each class hour according to the plan and time node. According to the plan, the training contents will be assessed, the assessment results will be evaluated, the training situation and shortcomings will be analyzed, the training lesson plans will be adjusted and revised, and the training mechanism of restaurant employees will be further improved; Through training, we can improve the service consciousness of service personnel, change the service concept, improve the service quality of restaurants, and strive to make every guest happy and satisfied.
2. Improve service
Fully establish the business philosophy of taking customers as the center and serving customers wholeheartedly. Put the awareness of customer service into the important scope of daily management, supervise and manage all business areas and make a reasonable division of labor, do a good job in every reception, meet personal needs and change.