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What is business public relations etiquette?
What are the manifestations of public relations etiquette, business etiquette and modern public relations etiquette?

1. Language etiquette: it can be divided into three forms: phonetic etiquette, oral etiquette and written etiquette.

Phonetic category: it refers to expressing the meaning of etiquette through different voices, that is, implying different meanings through the level, timbre, speech speed and tone of the voice. First of all, voice expression should make people feel true, simple and natural; Secondly, the volume should be properly controlled, not high when it needs to be soft and not noisy when it needs to be low; Again, pay attention to cadence and harmony.

Spoken language: all kinds of etiquette expressed through oral language, that is, etiquette expressed through conversation. Pay attention to the principles of time, place and object in expression.

Written category: it is a etiquette expressed in written language, which is used in non-face-to-face interpersonal communication. Express your feelings through thank-you letters, congratulatory messages, correspondence, condolences, invitations, congratulatory letters and other letters. It has two characteristics: first, politeness; The second is standardization.

Second, the category of body language: it is divided into expression language and action language.

Expression language: the etiquette conveyed by various expressions on people's faces. The human face is the richest and most affectionate scenery in the world, including the changes of eyes, eyebrows, mouth, nose and facial muscles and the posture of the whole head. For example, people's eyes are the most abundant words in people's expression language. "Eye language" is like a mirror of the soul, through which you can observe whether the other person likes you or supports you. The so-called affectionate gaze shows reverence, frowning coldly and pointing at the enemy, flirting with the lover.

Action language: convey etiquette through people's various body movements. There are many body movements, including sign language, shoulder language, leg language, waist language, foot language and so on. Among them, sign language is the richest action language in semantics, such as using thumb to express praise and greatness; Show your little finger to show contempt; It is impolite to point at others' backs; Thumb up represents good, down represents bad; The middle finger and forefinger extend upward at the same time, forming a "V" shape, indicating victory; Use the thumb and forefinger to form an "O" shape to indicate OK. Third, the language category of ornaments: etiquette behavior that expresses certain ideological and emotional meanings through language symbols such as costumes and articles. One is the etiquette represented by clothing, accessories, makeup and beauty, and the other is the etiquette represented by various items.

First of all, clothes and articles show social fashion. Secondly, clothes and objects are symbols of emotion. Third, clothing and articles are an interpretation of beauty.

4. Sprinkling gifts: Holding a banquet and drinking wine is a kind of etiquette to show respect and welcome to the guests. At all times, it has become a practice to entertain relatives and friends with wine. One is to express affection for relatives and friends through food. The other is to show respect and courtesy to the guests through various etiquette behaviors at the banquet, so as to develop mutual relations in a friendly way.