Hotel management majors

After graduation, students can engage in the following jobs: doorman, receptionist and room service staff of various hotels, restaurants and hotels; All kinds of tourism companies, tourism management department staff; All kinds of hotels, restaurants, hotel floor management, lobby management, consulting, exhibitions and other work; The commercial departments of various hotels, restaurants and hotels are engaged in business negotiations and external liaison services; All kinds of hotels, restaurants and business departments of hotels are engaged in market research, intelligence and information services.

Opening institutions:

Haikou University of Economics Hunan Vocational and Technical College of Engineering Hong Kong Polytechnic University Chinese University of Hong Kong Chongqing Normal University Tourism College (Chongqing Tourism College) Shanghai Jinjiang International Linos Hotel Management College Australia Blue Mountain Hotel Management College Qingdao Hotel Management College Guangzhou Fenghua Tourism Hotel Management College Beijing International Studies University Zhangjiakou Education College. Hebei Vocational College of Politics and Law, School of Finance and Economics, Shanxi Vocational College of Tourism, Jiujiang Vocational College, Wuxi Vocational and Technical College of Commerce, Department of Tourism Management, Jiangnan University, Taihu College, Guilin College of Tourism, Northwest Normal University, Xiamen Donghai College

Training objectives and requirements

This major trains medium-sized vocational and technical applied professionals who are suitable for the first line of production, construction, management and service, and have all-round development in morality, intelligence, physique and beauty. Students are required to master the basic theory of economic management, the basic knowledge of hotels, restaurants and tourism, and have the basic management and service capabilities of hotels. After graduation, students mainly go to hotels, hotels and guesthouses to engage in basic management, catering and room service. This major pays attention to the cultivation of students' comprehensive quality, and mainly studies the basic knowledge of economic management and hotel theory. This major focuses on skills training. During the study period, students will receive skills training in hotels, restaurants, guest room internships and other aspects.

main courses

introduction to hotel management, modern hotel management, hotel psychology, introduction to tourism, front room service and management, catering service and management, dishes and drinks, hotel English, modern hotel marketing, hotel financial management, conference service and management, and recreation service and management.

1. Main courses: College English, Tourism English, Tourism Japanese, Tourism Psychology, Chinese and Foreign Etiquette, Tourism Regulations, Hotel Accounting, Catering Operation and Management, Front Office Operation and Management, Room Service and Management, Body Building, Tour Guide, Travel Agency Management, Modern Hotel Management, Marketing, Computer Culture and Application.

2. Training objective: to train front-line managers and technical backbones who have a comprehensive grasp of hotel management, are familiar with travel agency business, and can comprehensively use their knowledge to analyze and solve practical problems in management.

3. various certificates: intermediate certificate of restaurant waiter, intermediate certificate of room attendant, putonghua guide certificate, computer grade ii certificate, English grade iii and iv certificate, putonghua grade ii certificate.

4. Employment direction: for star hotels, mobile companies, real estate companies, property management companies and other related enterprises.

Skills and employment orientation for graduation

1. Honesty and perseverance, professional ethics and teamwork spirit;

2. Have good professional basic knowledge, self-study ability and enterprising and innovative consciousness;

3. master the modern service concept and understand the development trend of modern service industry;

4. Be familiar with the business knowledge of the front office, guest room, catering, recreation and other departments of the hotel;

5. Be familiar with the principles, policies and regulations of hotel industry development in China;

6. Have the management and basic service capabilities of the hotel's front office, guest room, catering, recreation, exhibition, etc.

7. Strong computer skills, written expression, interpersonal communication skills and certain professional foreign language expression skills.

professional prospect of hotel management

1. With the continuous recovery and rapid development of global economy, the development speed and employment rate of hotel industry in the world and China will far exceed that of traditional industries.

2. Many famous universities around the world offer hotel management majors, and the courses of tourism and hotel management in these famous universities all provide paid internships and activities that combine theoretical courses with practical operations for a period of six months to one year, and the employment rate of their graduates is much higher than that of students of other majors.

3. The salary and social welfare income of hotel industry is much higher than that of other traditional industries, and its working status will rise steadily with the increase of working experience.

4. The 2111 Shanghai World Expo will greatly promote the vigorous development of China's hotel industry, and its industry prospect is very optimistic.

5. All large, medium and small cities in China regard tourism as the source of their economic growth, and their government and social investment will continue to increase, making it the most dynamic industry in China.

hotel management levels

hotel management levels are generally in the form of pyramids, from the bottom of the tower to the top, from wide to narrow. The range of management is higher, the more difficult management is, the smaller the range of management is. At present, the common hotel management in China is the linear functional management. In this management system, any level of leaders, managers and waiters should be clear about their business scope, job responsibilities and the work skills and knowledge they should have.

Hotels are generally divided into four levels:

(1) Attendant operation level. In order to provide high-quality services for guests, hotels must be reflected by the services of waiters. Therefore, the quality, personal image, etiquette, politeness, language communication ability, adaptability, service skills and service skills of waiters are important conditions for hotels to improve service quality. In a word, service personnel should be clear about their responsibilities, service procedures, service quality standards, service skills and theoretical knowledge according to the post responsibility system, and be responsible to the supervisor (foreman). (2) The supervisor (foreman) is mainly responsible for arranging the daily work, supervising the service work of the waiters in this team and checking whether their services meet the service quality standards of the hotel at any time. As a supervisor (foreman), you should also assist the waiter in this class to work or serve in place at any time. Especially at the peak of service, or in the case of lack of service personnel, the foreman should take part in the service work in person, so the foreman must have high service skills and service skills, be an example for the waiters in his class, and be the organizer and commander of the service site. Otherwise, he doesn't have the authority to lead the waiters in this class. The supervisor is responsible to the department manager and the foreman is responsible to the supervisor.

(3) the department manager is mainly responsible for the division of labor, leadership, command and supervision of the personnel in this department. At the same time, it is also responsible for formulating the work plan of the department, reporting the work of the department to the next higher level, and determining the business policy and service standards of the department in order to obtain the greatest economic benefits. As a department manager, you should not only have the ability of organization and management, management and training, but also be familiar with the service standards and procedures of the department, as well as have practical work experience and certain service skills. The department manager is responsible to the general manager.

(4) General Manager's decision-making level The general manager of the hotel is mainly responsible for formulating the business policy of the enterprise, determining and finding the tourist market and development goals of the hotel, and making decisions on major business issues such as the hotel's business strategy, management means and service quality standards. In addition, we should select and train high-quality managers, who are responsible for guiding public relations propaganda and foreign business contacts, so as to continuously improve the reputation and popularity of the hotel. The general manager is responsible to the board of directors.

supplementary answer: yes.

However, catering management is more specialized than business meetings. It is suggested that one major in hotel management and the other major in business management (catering management+business management), which will optimize the overall effect.