Whether it is a unit or an individual, no matter what to do, there should be a plan and arrangement in advance. With a work plan, the work has a clear goal and specific steps, you can coordinate the actions of everyone, enhance the initiative, reduce blindness, so that the work is carried out in an orderly manner. Here are some articles about hotel management work plan that I have carefully collected and organized for you. I hope it will be helpful to you!
Hotel management work plan a
First, the work plan
1. Layout arrangements for the peak season reception on the first of x. The plan is to require all departments in x month to carry out a comprehensive training for employees, the contents of which are: manners and courtesies, grooming, the duties of each position, the knowledge of the training of each position, each position of the common cases of the Discussion (mainly interactive cross-type), mainly in favor of on-site simulation exercise training.
2. At the same time to do a good job on the x month 1 golden week rooms, food and beverage booking and reception forecast work. The manpower and material resources to rationalize the deployment. Ensure that the reception work can run normally.
3. Do a good job of the holiday hotel products launched by the preferential policies and promotional work (has been arranged for implementation).
4. The World Expo is coming to an end at the end of the month, after the World Expo sales and booking, customer service, local contract signing, missed flights, membership card sales of the relevant departments to implement follow-up.
5. Catering sales has always been the company's weak link, grasp the implementation of external sales work, organization and promotion of catering sales work. Employee work procedures and operations are very unsatisfactory, to strengthen the training and on-site coaching.
6. Update the production of dishes, the production of new seasonal dishes to update (implemented)
7. Nanqiao store, Shipilu store management personnel training and on-site guidance, especially materials: fabric, equipment and facilities control work requires proficiency.
8. Held a meeting of store managers and department heads to lay out the next quarter's work arrangements (on the day-to-day work of affairs according to the same as the implementation of the completion of the first easy and then difficult and gradually included in the performance appraisal)
9. Drawing the company has the potential for development of the outstanding middle management personnel for training.
Second, the guest rooms x month work plan
1, safety
House Department of security work there are many problems, such as: guest information confidentiality, reporting night audit is not in place, maintenance work is not timely, not enough awareness of the fire (the use of unskilled), a variety of appliances, electrical appliances, the system is often a problem to follow up with the subordinate aspects of the work.
2, the workforce is not stable, the recruitment of managers are not in place, the recruitment of additional staff is not timely.
3, open source and cut costs
(1) sales work: maintenance of old rooms to increase new customers
(2) and booking customer service collaboration to do a good job of reception
(3) follow the utilization of waste and reuse as a principle; at the same time, do a good job on the use of manpower, materials, water, electricity control work
4, staff training work theory and practice as a Focus, the implementation of the person in charge of each sub-department, regular inspection of the training work of each department, check the completion of the training work, while the assessment, summarize and improve the training work
5, the work of communication and exchange: to ensure that the internal staff, external customers, on the leadership, the next staff work smoothly, mutual respect, timely communication, do not pass the buck do not take over the results
6, x month is the golden week, is also a period of tourism, in the month, the middle, the main work of the housekeeping department is to put into a major reception, every guest to store reception, good service is the top priority of the work of the housekeeping department. During this period of time this job will be reasonable arrangements for good manpower, material resources, to ensure that the reception work can reach a new peak.
7, held a reception summary meeting, the reception of the Golden Week in the process of problems to summarize, and do the management requirements.
8, the end of the month will be based on the attendance of employees, the necessary transfer of employees.
Hotel Management Work Plan II
A specific measure
1, clear responsibilities and clear goals
The hotel has been clear to Yu as the core of the new session of the leadership team, the hotel's annual economic goals are clearly allocated to the department, the assessment of the department, the responsibility to the department. And the economic objectives into the daily work, so that there is a plan, guidance, tracking, summarizing, effectively planned work, should be a close combination of acute work, the establishment of a clear work objectives, the requirements of each department to establish a planned work system, through the monthly plans, summaries, the effective implementation of the work, according to the planned steps to be taken to promote the realization of the work. The establishment of a monthly work reporting system, through the completion of the work, the person in charge of each department to be assessed, rewards and penalties. Only the duty to do the work in place, only the work in place to achieve the goal.
2, strengthen the training to improve the grade
The hotel sells not the product, but the service, which is why some people live in hundreds of dollars or even thousands of dollars of hotels feel cost-effective, and live in dozens of dollars dozens of dollars of the hospitality counter-argument that the reason is not cost-effective.
The hotel service level determines the benefit of the hotel, the hotel service level is the core competitiveness of the hotel.
In the hardware has been determined under the premise of the level of service to determine the grade of the hotel, and the level of service is dependent on the comprehensive quality of staff to improve the quality of many large hotels rely on the recruitment of staff to improve the quality of their development of higher standards, unqualified resolutely do not accept the admission of unqualified once can be immediately dismissed, the final waves of sand, leaving behind the elites without a lot of training has been the quality of a very high. But we love to come to the guest can not, our hotel working environment is not bad, but the salary is only in the mid-range level, the quality of the higher quality of the girls is also very difficult to recruit. Therefore, the improvement of our hotel's service level can only be completely dependent on training. We love to come to the guest should be how to use training to improve the comprehensive quality of staff, improve the quality of service of the hotel?
According to the actual hotel, we decided to start from the following aspects
1, combined with the quarterly economic tasks, to the hotel development and job needs as the goal, and effectively improve the staff to understand the importance of training work, and actively guide the staff to consciously learn, sharpen their skills, and enhance the competition for jobs into the reform of self-confidence, to cultivate a high-quality staff with quality service, skills with a distinctive team. Efforts to become a new era of continuous learning, progressive intelligent employees.
2, to the departments as the basic training unit, the implementation of marketing services and skills combined with the principle of training, the organization and implementation of the post to fill gaps in the post, a post multi-capacity training methods. Targeted training, and constantly improve the staff's job skills:
(1) management of the new concepts and ideas, has become the hotel staff, including managers, the imminent need for knowledge. Therefore, we are prepared to increase the management of professional knowledge training efforts, regularly organized by the hotel leadership training, and invited senior managers or experts to the hotel training, in order to comprehensively improve the overall quality of hotel management.
(2) Finance, cashier, reception, room service center as an important window of the hotel's quality service, Mandarin, etiquette level of inadequacy, poor service consciousness, will inevitably play a critical impact on the hotel's business. Therefore, in order to improve the above related departments staff's Putonghua, etiquette level and service consciousness, the hotel will carry out Putonghua, etiquette, service consciousness training courses in the near future.
Hotel management work plan three
1, the hotel guests, employees, personal life and property safety is properly protected.
2, the hotel's internal services in order, the work of various departments to carry out properly.
3, the hotel does not exist more obvious security risks, the hotel security department to deal with emergencies to deal with strong ability.
Hotel security work plan
First, to carry out regular hotel security training. Regular security training, training the hotel security department's ability to work, so that each security staff actually have the ability to protect the work of security.
Second, strengthen the hotel security order management. Regularly carry out hotel security order inspection work, for the existence of problems seriously corrected.
Third, the regular detection of violations.
Fourth, strengthen the hotel fire safety management. Regularly carry out hotel fire pipeline inspection work, for the existence of hidden danger part to strengthen the rectification efforts.
Hotel safety and security work points
First, strengthen the hotel security important area of the investigation and monitoring work.
Second, regular training for guests to deal with injuries, deaths and other accidents.
Third, regularly strengthen the training of guests to report loss.
Fourth, strengthen the emergency response preparedness for power outages.
Fifth, to strengthen the hotel to prevent "theft, robbery, theft, fighting, invasion" and other criminal activities.
Sixth, to strengthen the internal staff self-correction work.
Sixth, strengthen the internal staff self-correction work.