Cashier's work self-evaluation 1
Half a year's cashier work has come to an end. With the support and help of the cashier supervisor and leaders at all levels, as a cashier, I take the initiative in my work, renew my ideas, constantly establish a sense of professionalism and responsibility, and be strict with myself and be pragmatic around the nature of cashier work. In the half-year work of "Hongde Department Store", I have a deeper understanding of the service industry.
Cashier work is at the forefront of shopping malls, and it is an important department that reflects the company's image. To be a cashier, you should have good ideological quality and professional ethics, love your job and work hard. Love the enterprise and take care of the overall situation. Respect customers and provide reliable service. Study hard and improve your skills. Responsible for enterprises and consumers. Serve every customer with good professional quality, active enthusiasm, patient and thoughtful service thought, friendly service attitude, rich business knowledge and skilled operation skills, and consciously abide by the company's rules and regulations and the disciplinary requirements of this position. Strive to implement the service tenet of high quality, thoughtful and efficient in department stores.
As a cashier, I have to do all the preparatory work before opening every day to ensure the cashier's work goes smoothly: preparing for the morning meeting, sorting out my gfd, sorting out the cashier, booting up and logging in, preparing all spare parts, preparing the fixed change of the cash register, and checking whether the cash register is in a networked state and whether it can receive money in time and accurately. We should also memorize the business activities of the day, which can guide customers and solve their problems. When customers come to the checkout counter, we should first greet them politely. When we settle the payment for customers, we should sing, receive and pay, remind customers to use the VIP card of our shopping mall, and carefully check whether the amount on the sales receipt is consistent with the payment statement printed by POS machine, check the authenticity of the banknotes and count the money in person. Order the statement together with the sales receipt, and submit the change to the customer with both hands. Scan the cashier to make sure that there are no items forgotten by customers, smile politely and watch the customers leave. When there is no customer to settle the payment, the cashier should sort out the cashier, replenish all kinds of spare parts in time, count the money and bundle large bills. At the end of the morning shift, make a good handover with the afternoon shift, and hand over the money and documents clearly before leaving work. Do a good job of seeing off guests at night shift, count the money when closing the store, print out the payment slip, put it in the cash box, lock it, turn off the power supply, and evacuate in the staff passage.
Our supervisor gave all the cashiers a study on "credit cards". In this study, I have a real understanding of "credit cards" and a clear understanding of the numbers, forged marks, expiration dates and signature columns of various credit cards. This research has increased our professional knowledge of cashier work, so that cashiers can finish their work smoothly and accurately and avoid bringing losses to shopping malls.
In shopping malls, cashiers meet many customers every day. In the eyes of customers, the waiter is the service and the representative of the company. As the cashier who has the closest contact with consumers in shopping malls, his image and words are very important. If you have more contact with customers, you will encounter many problems and put forward higher requirements for the quality of cashiers. The cashier is the service window of the mall. I am a cashier, mainly responsible for providing commodity settlement services for customers. Therefore, service is the focus of cashier's work. In serving customers, we should do the following: 1. Smile at customers. When customers come to the checkout counter and see our warm smiling faces, they will feel cordial and feel at home. Even if we encounter some unpleasant things in the checkout service, if we 2. "Worrying about what customers think", cashier service personnel will come into contact with different types of customers every day and provide different services for different customers. Its service tenet is to regard customers as God, service principle, making customers convenient is the highest criterion of service, customer demand is the highest command of service, and never say "no" ......
After nearly half a year's work, I learned something that I couldn't learn at school. Because the environment is different, the people you meet are different, and the things you learn are naturally different. I want to learn from practice and practice from learning. With the rapid development of China, the domestic and international economies are changing with each passing day, and new things are constantly emerging every day. I have more and more opportunities and more challenges. What I learned the day before yesterday may have been eliminated today. We should not only learn the knowledge in school well, but also constantly arm ourselves from all aspects in order to highlight our self-expression in the competition. In the process of cashier, I should pay attention to the authenticity of the money received and carefully pick up every bill without any mistakes. At work, we should constantly learn from others' advanced places, and also learn from others how to be a man to improve our self-skills.
After I entered Hongde Department Store, my leaders and colleagues were very concerned about me. They taught me how to better adapt to all aspects of work and do a good job as a cashier. The careful teaching of leaders and colleagues gave me a good start at the turning point of my life. At the same time, I think Hongde Department Store is like a big family, and every member is a member of this family. At work, I also made my due contribution. Now, in view of the problems I have encountered in my work, it is also an evaluation of my work to talk about my own experience and experience. As a cashier who deals directly with cash, I feel that I must abide by the discipline of the shopping mall. Cashiers should not carry a lot of cash with them when handling business, which will cause unnecessary misunderstanding and may lead to the phenomenon of _ _ _ _ _. Cashiers are not allowed to leave the cashier without authorization to avoid it.
Since I entered the shopping mall, I have earnestly completed every task assigned by the leader, constantly corrected the shortcomings in my work, and quickly adapted to this job with skilled business skills. Half a year passed quickly, and I finished my work well.
Cashier's work self-evaluation II
For this job, I can do my job conscientiously and practically. Although I just act as an ordinary protagonist, this protagonist is not only as simple as collecting money, but also has many complicated procedures. During my work, I learned a lot of experience and added a lot of knowledge.
However, as a cashier, you must have an enterprising, enthusiastic, proactive and thoughtful attitude to serve every customer. Occasionally, I will encounter many unpleasant things at work, but I must overcome them without negative emotions, because this will not only affect my mood, but also my attitude towards customers.
I meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the unchanging aim of this industry is "customer first". When dealing with customers, we should always smile and provide polite service to make customers feel friendly. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, unreasonable guests have no reason to lose their temper. The so-called "meet and laugh" will make customers happy and comfortable.
Although this is just a simple cashier, it is so insignificant to others, but it has taught people a lot of truth and improved our own quality. Keep learning, constantly improve self-moral cultivation, and constantly improve self-service skills. "Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier can walk the sky we want as long as she keeps moving forward! Believe me, I can do better. Thank you for your appreciation. I love this job, and I want to do it best!
I came to work in the company in April this year. With the help of leaders and colleagues, I successfully passed the probation period, and my basic level of personal business has also been greatly improved. I have successfully completed my work as a cashier, which has been affirmed by the leaders and praised by my colleagues.
First of all, the bright side.
1, constantly strengthen your study and greatly improve your professional level.
The facilities, management and work of the car wash shop all reflect the star standard. I have worked as a cashier before, but I'm a little uncomfortable with my new job. With the help of business executives and colleagues, I study hard and work hard. If you don't understand anything, please humbly ask your old colleagues with rich work experience and high professional level. Through constant self-efforts, I quickly became competent and accomplished my task well.
2. I love my job, and my personal skills and qualities have been continuously strengthened.
After I came to work in the car wash shop, I liked the environment and working materials there very much. Units usually pay attention to the cultivation of employees' all-round quality. By studying etiquette common sense, management courses, safety common sense, daily behavior ethics and other courses, our ability and quality have been continuously improved, and our team spirit and sense of group honor have been greatly strengthened.
3. Be strict with yourself and abide by the rules and regulations of the unit.
In my usual work, I can be strict with myself according to the management regulations of the car wash shop, so as not to be late or leave early. As a cashier, I can strictly implement the financial system, keep accounts and issue bills according to my own responsibilities and authority, never encroach on the interests of the unit or seek personal gain, and ensure that every penny is clear and clear through my own hands.
4. Respect leaders, unite colleagues, obey management and be helpful.
As an employee, I can consciously obey the superior leadership and management, actively cooperate with the work, and often ask for instructions and report anything. In daily life, I care about my colleagues around me and help those in need. Don't spread gossip, don't talk about others behind their backs, don't form gangs, and don't do things that are not conducive to unity.
5. Pay attention to words and deeds and establish a polite, healthy and good employee image.
Every time I go to work, I pay great attention to my appearance and behavior. Because being a cashier is also a window to show the management and image of the car wash shop. Every time I check out for a guest, I always smile, take it seriously, patiently answer the guest's questions and provide the most satisfactory service for the guest.
Second, the existing problems
1, I'm still not sure about my study.
In normal life, I can't spare time to strengthen the study of cultural knowledge and enrich myself. Most of the books I read are magazines for entertainment and recreation.
2. Work initiative and sense of unity and cooperation need to be strengthened.
At work, I can try my best to do things arranged by my superiors or within my own scope, but I am not enterprising enough to help others complete their work and participate in some training of the unit.
3. Next step
(1) Study hard on your own business and improve your work skills.
Can't meet the current business level, but also learn from old colleagues who are skilled in business, constantly improve service quality, improve work efficiency and achieve zero mistakes.
(2) Work hard and continue to contribute to the construction and development of the unit.
One year working in the company is a year for me to learn knowledge and improve my skills. It is also a year of my growth and progress, and I am very happy. I will continue to stick to my advantages, overcome my shortcomings and contribute to the construction and development of the company.
Self-evaluation of cashier's work 3
I am a supermarket cashier, dealing with banknotes and commodities every day and serving every customer. I have quite a lot of experience about the ups and downs of this line, so I want to take this opportunity to speak out, hoping that more customers can understand our work and give us more support.
Working principle: the customer is always right.
May Day in _ _ was my first day at work. Although I have received formal training, I can suddenly deal with customers who are waiting in long lines with goods. My mind is still a little confused because I lack "practical experience". The constant urging of customers made my heart beat drums and looked up at the long queue. I tried to stabilize my emotions, repeating the operating procedures during training, my mind became calm, and my hands and feet gradually became agile.
At this time, a middle-aged lady insisted that I give her 50 yuan less. I repeatedly recalled that the money was clearly given to her. But this customer didn't listen to my explanation and still insisted on his own opinion. In order to find out the truth, I had to stop working temporarily and ask the foreman to take me and her to the monitoring room to watch the video. The video shows that the money was indeed found and the customer stuffed it into his pocket. Although the customer apologized to me, I felt very wronged when I met such a thing at the beginning of my work, and my tears flowed down unwillingly. The foreman kindly taught me, "Everyone makes mistakes. Remember: at work, the customer is always right. "
Our duty is not only simple collection and payment, but also supervision.
Loss prevention: an important link in work
Although the cashier's job is to collect money and pay, it is also necessary to perform important loss prevention tasks. For example, when the actual price of goods does not match the printing price, it should be checked in time to understand the price difference of promotional goods. Once, a customer came to the cashier with a bag of apples with a marked price. When I scanned the price tag with a bar code gun, I found something was wrong. What's the price of an apple weighing about four kilograms? Only 1 yuan 60 cents? I said to the customer, "Please weigh it again. It seems that the price is wrong. " The customer didn't understand: "Isn't this price already set? What do you think I did? " In order to reassure him, I patiently explained that our duty is not only to collect money, but also to supervise the work. I hope you can understand and cooperate. In the end, the customer calmed down and weighed the goods again.
In ordinary work, I gradually realized the joy of serving customers, and more importantly, I learned how to communicate with people.
Experience: Serving people is fun.
It is not easy for an excellent cashier to be "busy without chaos" in his work. Exceptionally, it is a holiday. To receive hundreds of customers every day, it is necessary not only for cashiers to have good psychological quality and the ability to deal with problems flexibly, but also to accurately answer customers' inquiries about various commodity prices. Two years' work practice has made me explore some cashier tips, such as children should pay carefully, young people should pay quickly and accurately, old people should pay patiently and don't argue when they hear complaints.
In fact, our work is difficult to do, and it looks boring and boring. But in ordinary work, I gradually realized the joy of serving customers, and more importantly, I learned how to communicate with people.
Professional standard cashier should be "four diligent"
Mouth service: usually, you have to take care of three customers. When receiving customers, you should say hello, sing songs, collect money and answer customers' questions in time.
Manual service: accurately scan the bar code, load the goods quickly, and complete each passenger list quickly and accurately.
Eye-catching: be clear about bundled goods and promotional goods at a glance; Whether the bulk goods are in conformity with the price list is clear at a glance. Do a good job in loss prevention supervision.
Foot attendance: customers need to replace goods when paying, and those who need the help of cashier should be replaced in time. Items placed in front of the cashier should be promptly reminded to be returned.
Self-evaluation of cashier's work 4
In a blink of an eye, I have been in electrical appliances for more than a month. In this month, with the care and help of department leaders and colleagues, I finished all the work and my ideological consciousness was further improved. As an important position in the financial department of Suning Appliance, the cashier position is an important responsibility for managing cash deposits, cash transfers and risk prevention in daily work. Because I have just come to our company for a month, job evaluation is far from "evaluation", so I will talk about my future work and how to overcome the shortcomings in my work:
First, correct thinking, face up to difficulties, always adhere to an efficient working state, and be strict with yourself at work. People often say: "The harder the place, the more you can exercise your will and make people feel more fulfilled." I can feel the meaning of this sentence better after coming to work in Suning Appliance. Working in the same cashier for several hours every day and dealing with customers coming and going is self-evident. Although there is still a necessary gap between my current quality and professional level and the actual requirements of my work, I believe I will be able to overcome difficulties, study hard, correct my work attitude, dare to ask and learn from other comrades, and be down-to-earth and do my job well, so as to make my due contribution to the development of Suning.
2. In my work, I always adhere to the life creed of "Although the Tao is too much, nothing can be done". Keep up with the pace of leadership in the work, focus on the work priorities of _ _ Branch, earnestly complete various tasks, and show the spirit of dedication and selfless dedication with wisdom and sweat, actions and effects. Our cashier's work is not tiring, but we must be careful, so we cashier must always keep a good attitude and vigorous energy. Therefore, as a cashier, I can insist on having a good rest every day without affecting the work of my branch.
Third, strictly implement the financial "three irons" (iron system, iron abacus, bookkeeping) system, and always adhere to the consistency of accounts and facts, with different lengths. Always set up the idea of customer first, take the customer's affairs as your own business, worry about the customer's urgency, think about the customer's thoughts, and ask yourself to have a strong sense of professionalism and responsibility, work hard, never be choosy, avoid the heavy, treat every job wholeheartedly, complete it on time and with good quality, and always adhere to high standards and strict demands on yourself in daily work, taking care of the overall situation. Do not hesitate to sacrifice spare time, use every time and opportunity to serve customers, make friends with customers, be friends that customers are willing to associate with, and hand in a satisfactory answer sheet for their future life through unremitting efforts.
In the future, we must treat our work with full heart and regard the future development of _ _ Suning as our lifelong career! I believe that with the joint efforts of many colleagues and me, Suning's tomorrow will be more perfect! I also believe that with the joint efforts of tens of millions of Suning people across the country, Suning Appliance Group will certainly be more brilliant! I believe Suning Appliance will make a more indelible contribution to China's socialist modernization! Let's unite as one and strive to build the world's largest electrical retail brand.
Self-evaluation of cashier's work 5
The front desk is the window of hotel service. My post is cashier at the front desk, mainly responsible for the settlement of various accounts such as hotel rooms and restaurants, which plays an important role in the operation of the hotel. Here I want to talk about my experience in cashier work in recent years.
First, smile at customers.
When guests enter the hotel, they will feel cordial and feel at home when they see our warm smiling faces. Even if we encounter some unpleasant things in the checkout service, if we still greet each other with a smile, I believe that no matter how unreasonable the guests are, there is no reason to lose their temper. The so-called "meet with a smile and forget the enmity"! .
Second, "be anxious about what the guests are anxious about and think about what the guests think."
The front desk staff will come into contact with different types of guests every day. We should provide different services for different types of guests, and its service tenet is "regarding the guest as our God". Service principle "The convenience of guests is the highest principle of service, and the demand of guests is the highest command of service. Never say' no'". We provide courteous and considerate service to our frequent guests. First of all, we must understand the habits of our guests. For example, when do guests usually check out? We can sort out the accounts in advance and settle the accounts directly when the guests arrive. In this way, we can save time for our guests and make them feel that they are highly valued in our hotel. I believe that next time guests come to Jinan, they will still choose our name.
Third, don't make uncertain promises to the guests.
When the needs of the guests need the assistance of other departments or individuals, they should consult clearly before making a decision, because the guests want accurate answers. But in any case, it doesn't mean that you can't try your best to solve the problem for the guests. The key is to let the guest know that his problem can't be solved by you alone, and you are really trying your best to help him.
Many guests ask the front desk to issue more invoices, but we refuse. We suggest that guests can spend money at other operating points, which can not only increase the income of the hotel, but also meet the needs of guests, but must not violate the principle in order to echo the guests.
Fourth, study how to make up for the mistakes of colleagues and departments, ensure that guests check out in time and make guests satisfied.
The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the service of the hotel when they check out, and these problems are not caused by the cashier. At this time, the most undesirable thing is to avoid shirking or blaming the departments or individuals that have caused difficulties. "It's none of our business, but hanging high" not only can't make up for the mistake, but also makes the guests doubt the management of the whole hotel, thus deepening the distrust of the guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between guests and me.
Five, continuous learning, and constantly improve their moral cultivation, and constantly improve their service skills.
"Although the sword is good, it is not constantly sharpened" and "after diligent study, you don't know enough". Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Let's take vigorous steps and keep moving forward, let's fly high in the sky! Elegant brothers and sisters, work hard for our tomorrow!
Five related articles on cashier's self-evaluation:
★ Five self-evaluations of cashier's work
★ Five books on cashier's work self-evaluation.
★ Cashier's Self-evaluation 1000 in five words
★ Model essay on cashier's work self-evaluation
★ Self-evaluation of cashier's resume
★ Self-evaluation in cashier's work
★ Summary of cashier's work self-evaluation
★ Self-evaluation of cashier's work
★ Five self-evaluations on employees' work, with more than 800 words.
★ Five self-evaluations of the latest front desk work.