First of all, do a good job and provide catering services to the guests seriously and enthusiastically, so that he has a sense of god;

For example, arrange a satisfactory seat for him, introduce the menu and let him eat delicious food.

Secondly, you can understand the needs of guests and give help in time;

For example, for tourists, you can introduce them to local features and attractions, talk about their hometown and bring them closer together.

Finally, if the guest is dissatisfied with the service and has a dispute with the store, take the initiative to admit his mistake and have a correct attitude based on the principle that the customer is God. This is the case in the service industry. We can't help but meet all kinds of guests every day, good and bad, but we should all serve sincerely. Even if the guest is wrong, he should bring it up tactfully, not positively.