first, through the training of professional quality, I have established a correct concept of employment and changed my negative idea that dry catering waiters have no future; I have established the idea of doing what I do and loving what I do, and I know whether a person has made a difference is not what kind of occupation he is engaged in, but whether he does his best to do his job well. Have my working will and correct my working attitude; Knowing the qualities that a successful waiter should have, I can enhance my working consciousness, and I am determined to be a qualified waiter with ideals, morality, knowledge and discipline if I want to do it.
second, through the training of service skills: I learned the principle of serving guests; Procedures for serving guests; Working rules in service; Banquet dish-making procedure; The skill of tray and the walking pace of end support; Precautions for paving and setting tables; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling dishes; Basic methods, procedures and general knowledge of drinking water; Dealing with guest complaints and corresponding skills for service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, catering hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.
Third, how to be a good waiter through this training. I have summed up the following points: * * * Learn from my colleagues:
1. Love your job: When you love your job, you will do your job happily and easily. We want people who eat to get health, energy and good service. You may make ordinary work extraordinary. And the people that enterprises need most are people who love their jobs.
2. Get familiar with work standards and methods quickly: In order to win in the fierce competition for our own enterprise and ourselves, we must be able to put into work and be competent as soon as possible to improve work efficiency.
3. Actively participate in various job trainings: Training and learning are the Quan Yuan of progress and development.
4. Be diligent: Catering work is mainly at hand, usually not too heavy, and it will not be exhausted if you do more. So we should be diligent in our legs, eyes, hands and hearts. Take the initiative to work, take the initiative to find a job. The saying "Nothing is difficult in the world" tells a profound truth, as long as you are diligent and successful, the door will be open for you.
5. Have self-confidence: Compared with money, influence and background, self-confidence is the most important thing. Self-confidence can help people overcome all kinds of obstacles and difficulties and believe that they are the best.
6. Learn to be a person: Being a person is a person who is dedicated, grateful, helpful and professional ethics. Being a person in good faith and doing things seriously will lead to more successful career.
7. Responsibility: focusing on the interests of the company and being responsible for your own work; Is responsible for the guests, to provide quality products and services to the guests; It means "respect is absent". Even if no one is supervising you, you will do your work seriously. This is the performance of responsibility.
8. Face the unfairness in work with a normal mind: there is no absolute fairness in work, and opportunities are always equal in front of hard workers. Without a certain ability to bear setbacks, how can we provoke the girders in the future?
9. Team: Playing team spirit is the consistent pursuit of enterprises. The work of catering enterprises is composed of various divisions of labor, which requires the cooperation of team members. Employees and enterprises with team spirit and good cooperation are more successful.
11. Make a little progress every day: Every little makes a mickle, and many successful people accumulate a little and become great. Innovating a little every day is leading; Doing a little more every day is heading for a bumper harvest; A little progress every day is towards success.