1. The most practical telemarketing skill: listen to excellent recordings.
When you first came into contact with telemarketing, did your training teacher and supervisor tell you that if you want to do telemarketing well, you must adhere to excellent recording? Learning excellent speech skills, sorting out objections, understanding how to create a relaxed communication atmosphere, and finding the feeling of online trading are all learned by listening to excellent recordings, and we must keep listening every day and listen to every sentence clearly.
2. The quickest way to find the problem: listen to your own recording.
Many partners listen to their own recordings for the first time, almost all of them are forced by the supervisor. Most of the reasons are due to themselves? Narrow-minded? Some feel embarrassed, some feel that listening to their own recordings is ridiculous, but there are still many partners who find reasons for not closing the deal after listening to their own recordings; Either speaking without enthusiasm can't impress customers, or speaking quickly without bright spots can't attract customers; Really? Brain is not online? Failure to deal with customer problems in a timely and effective manner, failure to actively interact with customers. Your own questions are on the tape? At a glance? How to improve yourself without looking for problems?
3. The most effective skill: summarize the words.
Although the company has a unified version of the sales speech, but after all, it is written language, telephone sales focus on easy to understand, simple and clear? People talk? Say it out, imagine that customers hear repeated technical terms of products and services, and they are confused and gradually lose interest. It is better to summarize the excellent words such as opening remarks, self-introduction, product description, objection handling and interactive facilitation in excellent recordings, and then use them in combination with their own characteristics or specific customer conditions. Practice makes perfect, and slowly you will find the feeling of clinching a deal.
3. The most difficult skill to stick to: data collation.
Most telemarketing experts have the habit of sorting out their own databases every month or even every week, so that they can not only clearly understand their data usage and detect their recent customer dialing, but also accurately calculate the transaction conversion rate and summarize the characteristics and categories of customers. At the same time, they can clearly grasp their new customers, follow up the proportion of customers and customers, correct their data dialing habits in time, and sort out key customers in detail to prepare for in-depth business.
4. The most valuable skill: persistence and hard work
All the methods and skills are transformed into work habits through persistence, such as listening to the tape, asking questions to customers actively, praising customers actively and effectively, interacting with customers timely and accurately, and so on. In addition, in the face of customer rejection, we should adhere to effective communication under the premise of avoiding customer misunderstanding, and don't hang up the customer easily. When customers are busy, we should try our best to communicate or set an accurate and effective contact time instead of telling customers casually? Okay, why don't you get busy first? . When you work hard and still can't see the result, when you are wronged at work, when you are lazy and ready to find the reason, what you have to do is to persist and work hard. Persistence is a belief, and hard work is an attitude towards life.
5. Words and skills with the highest usage rate and the best effect