The artificial customer service of railroad 12306 is not online 24 hours.

Railway 12306 manual customer service specific working time period between 7:00 am to 23:00 pm. If passengers want to understand clearly about the railway-related issues, it is recommended to call the service between 7:00 a.m. and 23:00 p.m. Railway 12306 artificial customer service is not 24 hours online. Every day between 23:00 to 6:00 the next day, the railroad 12306 system will carry out data organization and maintenance.

Railway 12306 is the official cell phone ticketing application software launched by the China Railway Customer Service Center, with the official train ticketing website **** enjoy the information of users, orders and tickets, etc., and use the unified rules of the ticketing business, the software has the functions of ticket booking, on-line payment, change of visa, refund, order inquiry, common contact management, personal data modification, password modification and so on.

Features of Railway 12306

1, the station big screen: low vision partners or partners who are not convenient to see the electronic screen can directly open the 12306 official client APP for the status of the train and waiting for the train information to consult. Open the official client, you can see in the home page. Note that this feature is currently only supported by some large transit stations, some small stations, or the electronic screen itself does not have the ability to network the station can not provide services.

2, warm service: warm service contains two major blocks and a comprehensive query **** three services. Key traveler reservation, this piece may be more familiar to disabled users. It provides pick-up and drop-off support, as well as barrier-free seat allocation and so on. Lost Items, on the other hand, is a service where you can take your chances. On a crowded train, it's really hard to get things back once you've forgotten them on board.

3. Catering specialties: this service is only available in the high-speed trains, and not in every station. To use this service, you need to confirm and place an order at least one hour in advance. Which stations provide support, open this service, select the train, it will list all the supported stations along the way in turn, and mark the corresponding time.

Refer to Baidu Encyclopedia - Railway 12306 for the above