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Information technology on the service industry integration of information technology platform to pave the way for the service industry
There are always friends from the South complained that the level of service in the northern food and beverage industry to be improved, although the heart is always unconvinced, but once you have the opportunity to see the South's services, can not help but secretly admire. And in fact, in addition to catering, transportation, logistics, tourism, wholesale and retail and a number of other industries in Guangdong and other places have become quite advantageous service industry.

Guangdong service industry level of the country first-class, which in the minds of people who have been to Guangdong has been a **** knowledge. Nowadays, the development of Guangdong Province's service industry has gone through the stage of relying on information technology to improve efficiency from pure infrastructure.

To this end, Guangdong Province proposed: "'Eleventh Five-Year' period, Guangdong Province, the development of the service industry to speed up the overall structure of the gradual optimization of innovation to further enhance the ability to strive for the 'Eleventh Five-Year' period the end of the service sector By 2020, the added value of the service industry will reach 45% of GDP. By 2020, the added value of the service industry will account for about 50% of GDP."

Reaching the above goal means that the service industry of Guangdong Province has basically reached the development level of medium-developed countries, become the main driving force of the province's economic development, and formed a socialized service system based in Guangdong, serving the whole country, and interacting with Guangdong, Hong Kong, Macao and ASEAN. However, Guangdong's small and medium-sized enterprises (SMEs) are in the majority, making it difficult for the pace of informatization to move forward in tandem. How to integrate the various segments to form a platform effect has become an urgent task in Guangdong Province.

Information transformation of traditional transportation

"10:51, the number of cars online 14560, has been loaded with the number of cars 7456; the number of stalled cars 2014; the number of offline cars 3063 ...... "In front of the big screen of Guangzhou Traffic Information Command Center, the monitor of Guangzhou Municipal Transportation Commission is closely monitoring the real-time operation of Guangzhou cabs.

In the past, Guangzhou has always taken a rough, loose management mode of cabs, and now through this system, every move of the traffic can be done at any time and place in the palm of your hand.

Guangzhou has nearly 20,000 cabs, the number of problems caused by management difficulties, low utilization, poor anti-theft capabilities, but the full implementation of the Guangzhou cab positioning and scheduling system, has greatly improved the vehicle operation of integrated management capabilities.

The relevant person in charge of the Guangzhou Municipal Transportation Commission introduced the Guangzhou Transportation Information Command Center's Intelligent Transportation Platform, which includes a comprehensive management system for cabs, a comprehensive management system for buses, and a comprehensive management system for hazardous materials transportation vehicles. Guangzhou nearly 20,000 cabs, 5,000 buses, nearly 2,000 dangerous goods transportation vehicle operation, can be displayed in real time on the big screen. The monitor only needs to click on the icon of an online vehicle at any time to display the name, address, contact information, ID number and other information of the driver of the vehicle. With the help of this platform, the command center can always monitor the cab, bus, dangerous goods transport vehicle idle rate, driving route and other information, so as to carry out scientific and efficient management of online vehicles.

The data collected through the mobile communication GPS network can meticulously grasp the information of each running cab, such as grasping which company they belong to, who is the driving driver, how many miles of current idling mileage, how many miles of heavy loads, how much revenue per day, whether or not there is any violation of the law and speeding alarms, and even the driver step on the alarm throttle for how many times can be recorded to save.

"In the past, more than 400 cabs were stolen in Guangzhou every year, almost every day. But since this system was installed three years ago, there are now only one or two thefts a year. We tell drivers to put their personal safety first, because the vehicles can all be recovered through the system after being robbed." The relevant person in charge told reporters, "because after the theft, the vehicle will immediately alarm, the public security department can immediately deal with, through the mobile positioning system, roughly determine the location of this car, to quickly find the robbed vehicle, rescue the driver has a great help.

The system not only greatly reduces the incidence rate, but also provides security for the driver, before many drivers do not dare to go to the place are now unimpeded."

In addition, this system has a function of electronic payment. In many places, cab drivers are very resistant to customer card payment, because there is no mobile communication system support, the driver must go to the gas station to export the meter charge amount, a few days before the account, very inconvenient. However, this problem has long been solved in Guangzhou. Passengers can use Guangzhou's public transportation card "Yangcheng Tong" to spend money on cabs, and the money can be immediately credited to the driver's account. The driver not only will not resist the customer card, on the contrary, to avoid the trouble of looking for change.

It is worth mentioning that these cabs installed with intelligent traffic management systems run on the road every day, forming a sensor throughout Guangzhou. Through the vehicle's running speed information, you can understand the road conditions of the entire city of Guangzhou. "With this system, when people call and ask for a route from A to B, they can not only be told the exact route, but also know exactly how fast the road is traveling and how long it might take." Guangzhou Municipal Transportation Commission staff said.

Through the intelligent system, the Guangzhou Municipal Traffic Command Center can also provide more other services for cabs. "For example, during the Canton Fair there are many foreign passengers, we not only dispatch traffic, but also provide some language translation." The relevant person in charge said: "Many cab drivers have reflected that they are not afraid of not understanding English, as long as the microphone is open, so that passengers can communicate with the background call center, you can talk directly to the driver, tell the driver where the guests want to go, what are the requirements."

Electronic port

Cracking the logistics problem

As China's logistics province, in 2007, Guangdong completed the freight volume of 1,649,834,400 tons of freight, freight turnover of 431,067 million tons of kilometers. The logistics industry is an important link to enhance the competitiveness of Guangdong Province, Guangdong Province, logistics information technology construction has made certain achievements; however, it is facing a lot of problems.

Previously, the same batch of goods, the average turnover period in Guangdong for 35 ~ 45 days, while in the logistics industry in developed countries, only 10 days. On the one hand, due to the logistics infrastructure is relatively backward, resulting in the entire transportation process time is too long; On the other hand, the information is closed, the conduction time is too long is also an important reason. "To shorten the gap with developed countries in the level of logistics, we must make a breakthrough from the information **** enjoy. Electronic port plays a vital role." Guangzhou electronic port business development department deputy manager Suo Youli said.

Guangzhou e-Port is one of the basic, key project works to develop modern logistics through the macro construction of Guangzhou e-Port. The project is under the guidance of the National Electronic Port Commission and the General Administration of Customs, the joint Guangzhou Customs, Huangpu Customs, Guangzhou Maritime Bureau, Guangzhou Border General Station and other relevant units, to play the business and technical advantages, *** with the participation of the construction of the platform, the goal is to become the only port in the Guangzhou area of the large customs clearance logistics information processing platform.

Suo Youli told reporters that the electronic port is a symbol of modernized trade, can effectively improve administrative efficiency, simplify the procedures for import and export of enterprises, the real realization of the government's "one-stop" service to enterprises. In particular, the transformation of the traditional mode of work, promote the efficiency of customs clearance and business standardization level of improvement, to adapt to the needs of the rapid development of customs business, it brings not only the electronic customs business, as well as the development of the entire logistics.

The Guangzhou e-Port takes foreign trade import and export customs clearance and domestic trade logistics activities as its main lines, realizes the electronic, networked and digitalized logistics throughout, and forms a regional electronic platform with strong operability and convenient use for all walks of life. Based on serving the economic and social development of Guangzhou area, it will gradually extend the scope of application and promote cross-regional cooperation of electronic port. Taking the construction of seaport community and air port community as the entry point, gradually expanding to railroad community and highway community, realizing the full coverage of logistics supply chain and social logistics field. Taking customs clearance at the port as a breakthrough point, extending services to both domestic and international logistics.

At present, the Guangzhou electronic port entity platform has completed all the construction work, the China Electronic Port Distributed Authentication System has also been successfully deployed to Guangzhou, the system from the security, stability, processing performance and so on effectively meet the electronic port business at present as well as the application of the next few years of the development requirements. A customs, inspection and quarantine, maritime, border control, ports, airports and other parties, with the help of resource integration, process integration, application integration and data integration technology, to achieve good interaction between the port units and the user, a unified customs clearance logistics information and service platform has been initially formed.

Guangzhou e-Port is able to conveniently interface with enterprise systems without the need for large-scale transformation, specialized electronic data exchange platforms, and a large number of data exchanges, which reduces the cost of project implementation. It realizes customs clearance, logistics and commerce, online consulting services, information dissemination and other businesses. "One single multi-statement" and "one card management" to improve efficiency.

It is understood that the Guangzhou Customs, Huangpu Customs electronic port of entry has reached more than 20,000 enterprises, Guangzhou Maritime Safety Administration, Guangzhou Border Inspection Terminal has been the system will be promoted and applied to more than 20 shipping agencies within the Guangzhou area, the average daily acceptance of international navigation ships into the port application and import and export shore inspection more than 20 times. The manifest processing system of Guangzhou electronic port has been extended to all shipping agency companies in Nansha port area, and the average monthly declaration of import and export containers to the Customs is about 80,000 to 100,000 TEUs, which is increasing month by month. The Arrival Reporting System has been extended to all 15 container terminals in the Huangpu Customs area, and the Export Postal Articles Declaration System has declared more than 500 international general postal and express shipments to the Customs on a daily basis.

Since the official opening of the Guangzhou e-Port in March 2004, the customs, maritime, border inspection and other departments have made full use of the e-Port service system to facilitate business operations, effectively improving the efficiency of customs clearance at the ports in the Guangzhou area, and saving the cost of enterprises. "To shipping companies, for example, in the use of the Guangzhou electronic port of entry and exit ship customs clearance system, each ship declaration process can save 3 to 5 hours, according to the monthly agent ship for 30 times calculation, it can save 90 to 150 hours of ship time, which can save a lot of berthing costs for the user." Suo Youli said.

RFID

Enhancing the efficiency of logistics services

When international retail giant Walmart required that all products supplied by its vendors must be labeled with RFID tags, many companies were at a loss. In Walmart's procurement scope, 60% to 70% are from the Pearl River Delta. Such a situation, many enterprises to find the Guangdong Province RFID public **** Technical Support Center (hereinafter referred to as the Center), hoping to find suitable for their RFID application cases. Prior to this, Walmart's top 200 suppliers, one of the Dongguan VTech Group, it is the use of RFID technology provided by the center to continue to obtain orders from Walmart.

"Guangdong, as a major manufacturing and export province, occupies 1/3 of the country's total exports. Such a situation, so that Guangdong on RFID (radio frequency identification technology) and its application, an urgent need." Guangdong RFID public **** technical support center director, chief architect Li Ying said: "On the other hand, Guangdong Province, rarely seen large-scale enterprises to small and medium-sized enterprises, accounting for 75% or even more than 90%. The so-called not see the mountains, are the woods. So SMEs need more help from some intermediate and third-party platforms."

RFID is a non-contact automatic identification technology using radio frequency communication to achieve, can be widely used in logistics, manufacturing, public **** information services and other industries, can significantly improve the management and operational efficiency, reduce costs. RFID industry as a new information technology industry group, is also considered to be the new growth point of the national economy.

However, the development of RFID industry is also facing some problems. Li Ying said, because RFID involves a lot of aspects such as frequency applications, need to get the government's permission, if there is no government involvement, the industry can not be developed. RFID industry relevance, can be applied in almost all areas of the industry. At present, RFID has been widely used in the international community, the need to keep up with technology trends. In the technology application connection, RFID information chain interaction and *** enjoy the two links, RFID needs to be closely linked with manufacturing, logistics, retail and other application needs, and to strengthen the information chain of communication and *** enjoy.

Guangdong RFID public **** technical support center is in this context, to promote industry applications and development. Center in Guangdong and Hong Kong under the guidance of the RFID Task Force, led by the Guangdong Provincial Radio Monitoring Station and the Ying Ying Logistics Co. The center gives full play to Guangdong, Hong Kong and international RFID industry institutions, scientific research units, industry partners and other supporting forces, based in Guangdong and Hong Kong, facing the country, to provide RFID technology public **** support and promotion of RFID industry applications, to promote the development of RFID industrialization of the public **** service institutions.

"The center is to do public **** technology exchange bridge, the second to become a platform for the exchange of information from the main public ****, and there is to become the promotion of independent intellectual property rights innovation and industrialization and application of pioneers and demonstrators." Li Ying told reporters: "Since the establishment of the center, to provide tailor-made services for enterprises has been an important part of the work."

In RFID applications, logistics is a very important aspect. Bao supply logistics is Guangdong Province, "leading" logistics enterprises, is China's logistics demonstration base, a few years ago, RFID applications here on a wide range of experiments. 2005, RFID hardware equipment initially installed in the Bao supply Nangang logistics base test, read accuracy reached 95%. "In the process of logistics in and out of the warehouse, the use of RFID automatic reading instead of bar code manual scanning, efficiency gains can reach about 90%." Li Ying said, "in the warehouse inventory, through the forklift mounted read-write way to inventory 6,000 square meters of warehouse, at least half of the manpower can be saved, the efficiency of 85%. As RFID can accurately track each piece of goods, but also will be conducive to reducing the logistics link goods defective rate and retail link goods out of stock rate."

Li Ying revealed that the future RFID will be more widely used in the Guangdong transportation industry. At the ninth meeting of the Hong Kong-Guangdong Cooperation Joint Conference in 2006, it was decided to strive for the initial realization of some of the Hong Kong-Guangdong logistics, entry-exit inspection and quarantine, e-ports, e-commerce and intelligent transportation and other areas of RFID technology applications in 2007. In this regard, the Center has cooperated with Hong Kong Autotoll to issue the "Autotoll Guangdong Pass Card". With this card in hand, Hong Kong vehicles can pay tolls without stopping on highways in Guangdong Province. At present, the Center and Hong Kong Autotoll are working to promote the application of "Autotoll Guangdong Card" to the airport and customs.