waiter's polite language
waiter's polite language. The waiter is equivalent to the facade of a restaurant, because the first thing customers see is the waiter and the waiter's service attitude. If the waiter is very polite and serves well, customers will have the idea of coming back. Let's take a look at these common waiter politeness expressions. 1
1) Basic service terms
① "Welcome", "Welcome" and "Hello" are used by the welcoming staff when guests come to the restaurant.
② "thank you" and "thank you" are used when guests bring convenience to the waiter's work.
(3) "Please wait a moment" or "Please wait a moment" is used to say that you can't provide service to the guests immediately, in a responsible attitude.
(4) "Please wait a moment" or "Please wait a moment" are used to say with apologies for disturbing or causing inconvenience to guests.
⑤ "I have kept you waiting", and I apologize to the waiting guests with enthusiasm.
⑥ "I'm sorry" or "I'm terribly sorry", which is used to say in good faith and courtesy for disturbing or causing inconvenience to the guests.
⑦ "Goodbye", "Take your time" and "Welcome to visit next time" are used to say warmly and sincerely when guests leave.
2) Daily service expressions
① When the guests enter the restaurant
-Good morning, sir (miss). How many are you?
-this way, please.
-please follow me.
-please sit down.
-just a moment, please. I'll arrange it for you right away.
-just a moment, please. your dining table will be ready (cleared) right away.
-Please have a look at the menu first (please order cold dishes first)
-Would you like to sit here, sir (miss)?
-excuse me, would you like to share a dining table with that gentleman?
-excuse me, are there any seats here?
-excuse me, may I not need a chair?
② When ordering for guests
-Excuse me, may I take your order now?
-What kind of drinks do you like? We have ...
-What kind of wine do you like to drink?
-Do you like ...
-Are you interested in tasting today's special dishes?
-do you prefer tea or noodle soup?
-do you like sweets? How about a fruit salad?
-excuse me, what else do you need? We have fresh and delicious cold dishes here.
-I'm sorry, but this dish takes a real time. Would you please wait a little longer?
-I'm sorry, this dish has just been sold out.
-ok, I'll contact the chef, which will make you satisfied.
-If you don't mind, I recommend ...
-You are in a hurry, right? Then I recommend these fast food for you.
③ When serving food for guests
-Can I serve you hot food now?
-excuse me, please make way.
-I'm sorry to have kept you waiting. This dish is ...
-I'm sorry to have kept you so long.
-excuse me, I made a mistake about your dish.
-I'm terribly sorry. We'll make it again for you right away.
-this is your order, sir.
④ When serving guests
-Sir (Miss), your dishes are all here, please enjoy your meal.
-what else would you like to drink?
-do you have enough food?
-I'm sorry, I'll let you know as soon as I ask.
-are you XX, sir? Your phone.
-I'm sorry to bother you, miss. May I clear the desktop?
-thank you for your cooperation.
-thank you for your help.
⑤ Check out after dinner and see the guests off
-Your bill, sir.
-sorry, please pay in cash.
-please pay XX yuan, thank you.
-Sir (Miss), here is your change and receipt. Please keep it. Thank you.
-I hope you can give me your valuable comments on the dishes here.
-thank you very much for your opinion.
-thank you very much for your enthusiastic advice.
-Thank you. Welcome to come again.
-goodbye and welcome to visit again. Waiter's polite language 2
One-word beauty
1. The basic requirements of politeness are:
① Speak respectfully and have a stable attitude;
② Speak politely, concisely and clearly;
③ Speak warmly and tactfully;
④ Pay attention to the art of language when speaking, and strive to be beautiful and euphemistic;
⑤ Pay attention to your manners and expressions when talking to guests.
2. Three lightness: walking lightly, speaking lightly and operating lightly.
three don't care: don't care about the beautiful language of the guests; Regardless of the impatient attitude of the guests; Regardless of the unreasonable demands of individual guests.
four diligence: mouth diligence, eye diligence, leg diligence and hand diligence (brain diligence).
four don't talk: don't swear; Do not swear; Do not speak sarcastically; Don't talk about services.
five tones: the guests are greeted when they come, answered when they ask questions, apologized for their work mistakes, thanked for being helped, and sent away when they leave.
six polite expressions: greetings, solicitations, apologies, thanks, honorifics and farewell.
eleven words of polite expressions: please, you, hello, thank you, sorry, goodbye.
four service taboos: contempt, negation, contradiction and irritability.