birthday PARTY activity plan for hotel employees
In order to better enrich employees' spare time, promote emotional communication among employees, and actively promote the construction of hotel corporate culture, birthday parties were held with the theme of employees' birthdays in the second quarter. The details are as follows:
1. Activity time: July 3, 2111, 14: 11-16: 11
2. Venue: International Hall on the second floor
3. Number of participants: about 111 (about 71 birthday employees)
4. Activity mode:
1. Q&A: The hotel should know and respond to the meeting, combined with the related knowledge of star rating re-evaluation
4. Entertainment and games are interspersed: the theme of entertainment is to show the elegant demeanor of employees, and the theme of games is to show the team spirit
5. Event hosts: Liu Xia and Zhai Shuai
6. Activity flow:
1, 13: 31—13: 51. Check-in at the International Hall and prepare for the event
2, 14:11? Speech by hotel leaders
3, 14:11? Birthday wishes (cut the cake)
4, 14:15? Marketing program
5, 14:21? Knowledge quiz (1-5 questions)
6, 14:25? Housekeeping program
7, 14:31? Service star awards
8, 14:41? Security finance program
9, 14:45? Knowledge quiz (6-11 questions)
11, 14:51 group game 1
11, 15:11 Housekeeping program
12, 15:15 knowledge quiz (11-15 questions)
13, 15:11 group game 2
14. 15:31 Front Office Program
17, 15:35 Group Game 3
18, 15:45 Engineering Department Program
19, 15:51 Food and Beverage Department Program
21, 16:11 Activity ends
VII. Activity Details:
"Group Game" Activity.
2. The specific game contents and props are prepared by the Administration Office and the Security Department.
3. Participate in the game and the winner will get a commemorative prize.
VIII. Preparation for the event layout:
1. Administration Office: Prepare the relevant documents and leaders of the awards
2. Marketing Department: Make a layout of the International Hall with the content "Love each other and the family?" Employee birthday party in the second quarter "
3. Engineering Department: providing audio and wireless microphones, color monitoring and background music to ensure the effect
4. Catering Department: providing international hall layout. U-shaped 111 people
1) Please provide some fruit bowls, two chairs and four mouthpieces
2) Please provide generous birthday cakes and cake carts
7. Activity expenses:
1. Birthday staff gifts: 3,111 yuan
2. Small game gifts: 311 yuan
3. Dried cakes and fruits. Check-in at the International Hall and prepare for the event
2, 14:11? Speech by hotel leaders
3, 14:11? Birthday wishes (cut the cake)
4, 14:15? Marketing department song My People，My Country Ji Baoping
5, 14:21? Knowledge quiz (1-5 questions)
6, 14:25? Housekeeping group dance Naxi Love Song
7, 14:31? Service star awards
8, 14:41? Security Finance Department recited Four Stars
9, 14:45? Knowledge quiz (6-11 questions)
11, 14:51 Group game 1 Crossing the Line of Life and Death
11, 15:11 Housekeeping song Sun Yaqun
12, 15:15 Knowledge quiz (11-15 questions)
13, 15. 15:25 knowledge quiz (16-21 questions)
16, 15:31 Zhang Lu
17, 15:35 group game 3 Kung Fu on the Chair
18, 15:45 Engineering Department recites Nixinqing
15. Crossing the line of life and death: 4 people
Rules of the game:
The host invites 4 players to take the stage, (1) the assistant pulls a rope 1 meters off the ground 4 meters away;
Players can cross the rope in any posture (that is, the "line of life and death"), and those who don't touch it and have the most creative posture
are the first;
All the contestants covered their eyes with red cloth;
the assistant removes the rope;
The host pulled the first contestant to turn around twice, so that he stood facing the rope 4 meters away, and "crossed the line of life and death" under the loud prompt of the host
who was exaggerated and nervous (it didn't exist at all);
the first player takes off the red cloth after "crossing", and the second player starts, and then goes on in turn;
the host asked everyone to comment on the funniest, most unique and hardest posture.
Props: 4 pieces of red cloth, 1 pieces of rope
2. Balloon treading: 11 people (2 people/group, counting five groups)
Rules of the game:
Choose ten employees, half male and half female, one male and one female with three or four balloons tied to their left and right feet
After the activity starts, step on each other's balloons.
Props: 41 balloons
3. Chair Kung Fu: 21 people (11 people/group, including two groups)
Rules of the game:
Choose 21 employees, and divide them into two groups
According to the order, the person standing on the chair for the longest time will win.
props: two chairs
quiz for the second quarter employee birthday Party
theme: hotels should know what to do
1. The trial operation time of our hotel is January 8, 2114, and the four-star unveiling time is July 8, 2114. Is it a four-star or quasi-four-star? Hotel address: No.159, Renmin Middle Road, * * City.
2. Hotel telephone number: switchboard 84816888 (extension: 6888), room reservation 84816996 and 84816997 (extension: 6996 and 6997), banquet reservation 84816777 and 84816999 (extension: 6777 and 6999). Repair center: internal line 6815, alarm downtown fire alarm telephone number: 119, and hotel alarm telephone number: 6819.
3. Does the working time of the hotel refer to the arrival time or the arrival time of the hotel? Employees are required to go to and from work, and it is forbidden to cross the former square.
4. can employees use guest facilities in the hotel? (no); Guest facilities include: guest toilet, guest elevator, and employees should follow the principle of going up, down and down.
5. Breakfast in the restaurant is open from 6: 31 to 9: 31. At present, the place for breakfast is the coffee shop on the second floor, and the breakfast price is 28 yuan per person.
6. Polite service terms, using five tones and eleven characters. Five tones: welcoming guests, seeing them off, thanking them, answering them and apologizing. Eleven words: please, you, hello, thank you, sorry, goodbye.
7. The hotel is divided into eight departments and one room (marketing department, catering department, front office, housekeeping department, finance department, engineering department, security department and administrative office).
8. Answer the phone within 11 seconds. When answering the phone, you should speak Mandarin and corresponding foreign languages with clear pronunciation, moderate speech speed and appropriate volume.
9. Pay attention to three lightness in service work: walking lightly, speaking lightly and operating lightly.
11. Under normal circumstances, the standard time for food delivery is: breakfast card filled in advance, within 5 minutes of the scheduled time; Booking breakfast temporarily within 25 minutes; Snacks within 25 minutes; Lunch and dinner within 41 minutes.
11. Under normal circumstances, the guest room is cleaned before 14: 11 every day, and the turndown service is provided from 17: 11 to 21: 11.
12. The attitude towards guests' tips and gifts is politely declined.
13. Chess room location: second floor, service hours: 8: 11-24: 11, price: 51 yuan/hour;
14. Four-star hotel rooms should be equipped with color TV sets with good picture and sound quality. There are no less than 16 broadcast channels, and a channel catalogue is available.
15. In the dinner service, the waiter should receive the guests within 2 minutes and order for them; The first course should not be served to the table for more than 11 minutes; After the guests leave, the waiter should clear the table within 4 minutes.
16. The standard method for employees to indicate the direction of the guest room or elevator is: to guide with gestures, and to cooperate with eyes and language.
17. When the guests approach the reception desk, the employees' warm reception is manifested in: smiling and greeting or beckoning the guests.
18. Before the call ends, you should confirm all the details of the reservation repeatedly, in order to ensure the accuracy and completeness of the reservation.
19. The dining hall on the first floor is currently undergoing renovation, and it will become a cafeteria after renovation. A banquet hall with 81 tables will be added on the third floor.
21. When serving guests, restaurant waiters should actively provide them with menus and wine lists, be familiar with the knowledge of dishes, actively recommend special dishes, and keep eye contact with guests when ordering.