Parents, the orders are shown in the money protection, usually due to the extension of the trading account period.

Trading account extension lifted:

1. If the account is processed due to a complaintable situation in the trading account extension, you can make a complaint. If the complaint is successful, the trading account period extension is immediately lifted. If the appeal is unsuccessful or not appealed, the order transaction payment continues to be unavailable until the expiration of the trading account period extension is lifted.

2, if you take the initiative to join the dynamic account period extension service caused by the protection of funds, in the transaction after the success of the 15 days (the specific transaction account period extension days and the time to restore the transaction funds into the available balance can be viewed on the order details page) within the buyer has no right to defend the needs of the transaction funds will be restored to the available balance. During this period, if the consumer initiates an after-sale defense, the transaction period will be lifted at the end of the defense, and the attribution will be determined according to the result of the defense.

Extended information:

Types of transaction account period extensions in the penalty for jeopardizing the security of the transaction:

1. There are risks associated with the transaction of your store orders (e.g., anomalies in the shipping/after-sale process, anomalies in the recent orders, etc.), or there are risks associated with your products. Transaction risk or inconsistent with the actual situation, in order to protect the security of the transaction funds and after-sales service quality, the order payment to take the transaction period extension, no need to complain, the operation of the store is no impact, the expiration of the automatic lifting.

2. You can appeal against the penalty. If the complaint is successful, the penalty is withdrawn and the money is immediately unfrozen. If the complaint is unsuccessful or no complaint, the penalty continues. The money will be unfrozen if the buyer has no need to defend his/her rights within 15 days after the successful transaction. During this period, if the buyer initiates an after-sale defense, the money will belong to the buyer according to the result of the defense.

Reference:

Money Protection - Taobao