Haidilao has a profound meaning. These three words already contain what employees should do, what services they should provide, what characteristics they should have and what they should master. ? The sea of explanation for employees: it contains that employees should have a huge mind, not be in a hurry when something happens, and face it with a smile.
Bottom: Haidilao's requirements for employees, each employee must start from the bottom, and must master the skills that the bottom employees need to master and understand the bottom employees.
fishing: comprehensive quality, reminding employees to use their own hands to work, use their own labor to get harvest, and change their own destiny. ? Explain to the guests that there is endless food, unexpected services and services as wide as the sea in Haidilao. ? The principle of employing people in Haidilao must be an industrious person, must abide by all the rules of Haidilao, must think of the guests all the time, and must smile all the time to convey the happy side to the guests.
Haidilao employees have to undergo strict training and examination before taking up their posts, and they can only take up their posts if they pass. When welcoming customers, you must keep your eyes on them and smile, which is also the most important part of training. Employees should be trained in professional greeting language. When welcoming customers, the language should not be mechanized, but should be smiling, friendly greeting language should be used and repeated mechanized greetings should not be used.
Every Haidilao employee should learn how to take care of children, the disabled and the elderly. When receiving these people, we must get special services to help them eat well in Haidilao.
employees must be familiar with all the dishes in Haidilao. When guests order, they can explain clearly what this dish is. The familiarity of employees with the dishes before taking up their posts is also part of the assessment.
Before taking up the post, the employees should be trained in their standing posture and personality, so that they are not shy, dare to show themselves in front of guests, introduce themselves, be optimistic and cheerful, and never bother to ask questions.