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Basic knowledge of professional ethics and civilized etiquette
The standard way to shake hands is to walk away from the other person 1 m, stand at attention with your legs, your upper body slightly forward, your right hand straight, your four fingers together, your thumb open, your hands clenched, slightly shake up and down for three or four times, and then release it and restore to its original state. When shaking hands with people, be diligent, warm, friendly and natural, smile, look into each other's eyes and greet each other at the same time. The taboo of shaking hands is: generally do not wear gloves or sunglasses when shaking hands. In some social occasions, women can wear tulle gloves to shake hands with others. You can't put your other hand in your pocket. When shaking hands, you should not be long-winded, servile and too polite, which may make the other person feel uncomfortable.

You need to show your respect for each other with both hands. If you hand a business card, you should hand it respectfully with both hands, and the front of the business card faces the other party. When accepting other people's business cards, hold them respectfully with both hands. When you receive a business card, you should read it carefully or consciously. You shouldn't put it in your pocket or throw it around without looking.

When visiting, whether for official or personal reasons, it is best to contact the interviewee in advance so that the other party can be prepared. Determine the specific visit time and place with mutual consent. Sometimes we should pay attention to avoid eating breaks, especially nap time. Be punctual and keep appointments, knock on the door moderately when visiting, knock a few times at intervals in an orderly manner, and wait for an answer. If you don't answer, you can use a little force and knock a few more times. If you have the answer, you can stand sideways on the side of the right door frame. When you open the door, walk half a step forward and face the host.

Go to dinner clean and tidy, neither too early nor too late. When eating, please ask the elders to sit down first, and then ask the younger generation to sit down. If you are late, you should explain and apologize before you can sit down. Don't cross each other when using chopsticks. When choosing vegetables, you should choose the nearest dish. Don't hold the bowl with your big hand. Don't wolf down, eat leftovers or make indecent noises when eating. If soup and food are hot, don't blow them with your mouth. Cover your mouth with your hand or napkin when picking your teeth. Don't drink too much, you can drink, but don't force it. When clinking glasses, the host and guest touch first, and when there are many people, they can raise their glasses at the same time. At the end of the banquet, guests should thank their hosts.

First of all, we should pay attention to politeness, sincere and cordial attitude, appropriate voice, calm tone, and pay attention to using honorifics to show respect and courtesy. At present, the polite expressions advocated in our country are ten words: "Hello, please, thank you, sorry, goodbye". Others advocate daily use, such as asking people to criticize it as "teaching"; It is "disturbing" to disturb others, "please" to borrow light for convenience, and "please" to ask people to do things.

Pay special attention to the tone and intonation when calling to show that we are civilized and polite people. When you make a phone call, your mouth should be pointed at the microphone, and the voice should not be too loud or too small. You should speak clearly, pronounce slowly than usual, and have a natural tone. If necessary, you can repeat the important words and explain the place and time carefully. When the other party can't hear clearly, answer patiently and avoid impatience, which can always give people a kind feeling. When you are in a bad mood, pay more attention to your tone and tone when you call. Because you are in a bad mood, your tone of voice is often stiff, and the other party doesn't know what you are thinking, which is easy to cause misunderstanding. If you want to handle the urgent matter properly, you must pay attention to the calm tone, make a clear statement and explain clearly, and don't choke people in a hurry, which will make people angry. When talking with people, besides being polite, you should also pay attention to the fact that the conversation time should not be too long. Don't joke by chatting on the phone. When you dial the wrong number, you can't hang up with a click, because the wrong number has brought trouble to the receiver. The correct way should be to apologize to the receiver: "Sorry, I have the wrong number to bother you." And then hung up. You should say "goodbye" politely at the end of the call. When answering the phone, answer it immediately and answer it in time; Concentrate on the phone; Answer questions with enthusiasm and patience, and don't speak in a boring and blunt tone. When the other party asks you to call someone, say "please wait a moment" and call immediately. If the person you are looking for is not here, you should say "I'm sorry" and ask if there is anything to tell you. Please tell me that you should listen carefully to what you say and the name and unit of the other party, and repeat what you want to say to avoid mistakes, then hang up and do the entrusted thing in time. If the phone call is not for you, generally don't ask the other person's name rashly, because it is also impolite.