12

Put yourself in the employee's shoes

There is talk all over the Internet about how happy the employees in Haidilao are. There is hot water in the place where they live, and someone specially brings it when they first arrive. When they encounter any work problems, including life problems, they are helped to solve them ... In fact, the core is one sentence: put yourself in the employee's shoes.

when a newcomer comes to the store, he is faced with many puzzles, ranging from how to satisfy the boss at work to where the toilet is and where to go for a drink. If the manager can gain insight into these details and actively solve all the puzzles of the employees, the employees will naturally have a double affection for the whole store and will be full of energy when they start working.

For example:

When entering a job, spend special time communicating with employees, including two aspects: specific handover of work affairs and answering questions about life.

on weekdays: observe employees' emotions and enthusiasm, communicate with employees one-on-one on a regular basis, understand employees' working conditions and psychological conditions, and make timely adjustments when problems are found.

holidays: organize some celebration activities, such as group dinners, so that everyone can relax, arouse the enthusiasm of employees and increase the collective cohesion.

special days: for example, employees' birthdays can be celebrated and given birthday gifts.

many people think that big restaurants need to do these things, but in fact, small shops need to do these things even more, because all big shops start from small shops step by step.

13

Give employees a sense of accomplishment in their work

The best way to make employees love their work is to give them a sense of accomplishment in their work. Simply put, it is good at discovering the bright spots in everyone. For example, an employee is more active in his work and can call on others to learn from him. An aunt can cut vegetables well, so she can give others a demonstration and lead everyone to make progress together; When employees are found to have done a certain detail well in their work, they can be praised in public.

finally, all the good details and services are summarized to form a work manual in the store, and unified operation specifications are formulated. Because such norms are established by everyone's efforts, everyone will implement them more seriously. Such a manual should be updated regularly to add more employees' ideas and ideas, which is the centralized cash withdrawal of sense of accomplishment.

14

Choose trust, choose tolerance

As the ancients often said, people who doubt others don't need it, but people who choose them don't doubt it. When a job is given to an employee, it is necessary to believe that he can do it well. The manager only needs to give him implementation standards and results acceptance standards, and try to minimize interference in the process and give employees the opportunity to try and make mistakes.

The trust of the manager will become a responsibility when it reaches the employees. The poor thinking mentioned above should be added. If you trust him, he will definitely strive to live up to your trust. If managers have to do everything personally, then employees will gradually lose their initiative and enthusiasm for work.

If employees do something wrong, they should learn to be tolerant if the consequences are not very serious. If all the small mistakes and big mistakes are put on the line, it will inevitably hinder the innovation and creativity of employees, because no one is willing to take risks to innovate.

15

Seeking the balance between institutionalization and humanization

System is the key to civilization and prosperity for all groups. If you want to make the store bigger and stronger, you must have systems, such as job responsibilities, work system, attendance system and promotion system. I also mentioned the importance of fairness. System is the best way to pursue fairness. What should I do if I am late? Look at the system; What if something is wrong? See the system. In the face of the same system, everyone is treated equally, so everyone has no complaints.

the system has both advantages and disadvantages, and a high degree of institutionalization will stifle humanization. For example, if an employee is late because of an emergency at home, is such lateness excusable? For example, what should be done if an employee's working condition is affected by illness and poor physical condition? This requires a more humane treatment.

it seems to violate the institutionalization while thinking about employees. What should I do? At this time, what managers need to do is to further improve the system on the basis of humanization and pursue the best balance between institutionalization and humanization.

16

Money path and future vary from person to person

Should employees be encouraged by money or future

A good manager should learn to be different from person to person. Young employees are full of energy. You promise him that he can become a store manager and a partner after doing a good job, which seems to be more to his appetite. However, if you are an aunt in her forties and fifties, she will feel like drawing a pie when you tell her this. It is better to give a cake directly, so what attracts them more may be a salary increase and bonus.