In the new year, in order to realize the company's long-term development, combined with the actual situation of the company and our department, our engineering department will focus on implementing the work of the engineering department in 20 1x, continuously improve the service quality on the basis of the work of the original engineering department, and actively cooperate with the property service center to complete various maintenance tasks. The work plan is made as follows: 1. Personnel arrangement.
According to the requirements of operation mode and post management, the number of engineering personnel remains unchanged at present to ensure the operation of hydropower system. In order to ensure the timely and effective handling of emergencies, the system of attending classes at night is implemented within the existing staffing.
Second, the work plan
(1) Strengthen the service consciousness of the engineering department. At present, the engineering department needs to further improve the service level, especially in the way and quality. Our department will regularly and irregularly carry out training on service awareness and methods to improve the service quality and efficiency of our employees.
(2) Improve the system, clarify the responsibilities, and ensure the benign operation of the department. In order to better play the role of engineering department as a good link between property development and merchants, we should improve and perfect the working system according to the service form to make it more suitable for the current work. From the system of equipment management and personnel arrangement, the work is truly rule-based and standardized. Through the implementation of the system, clear responsibilities, to ensure the sound development of departmental work.
(3) Strengthen equipment supervision and cost awareness. The engineering department is responsible for the maintenance and management of all facilities and equipment, which is directly related to the control of property costs. Be familiar with the operation and performance of the equipment to ensure the normal operation of the equipment. When operating according to the specifications, the engineering department will supervise the gravity area according to the requirements of relevant work to ensure the equipment is equipped, maintained and effective; And plan the maintenance of facilities and equipment to specific individuals.
(4) Carry out training, strengthen study and improve skills. At present, the service scope of the engineering department is still relatively limited, especially limited to the structure of its own knowledge. In order to further improve work skills, properly carry out theoretical study, learn from each other's strengths and improve the service level of the whole team.
(5) According to the characteristics of facilities and equipment maintenance, formulate corresponding maintenance plans and refine work objectives.
Third, do a good job in energy control and management.
Energy consumption usually accounts for a large proportion of the daily cost of property companies, and energy saving and consumption reduction is an effective means to improve the efficiency of companies. The key to energy management is:
(1) Improve the energy-saving awareness of all employees.
(2) Formulate necessary rules and regulations.
(3) Take necessary technical measures, such as market advertising, renovation of street lighting facilities, etc., and adjust the time of switching lights in time according to the season to minimize energy consumption; Corridor lights are transformed into energy-saving lamps, and control switches are transformed into touch delay switches.
(4) Internal assessment and control of equipment operation and maintenance costs to avoid and reduce unnecessary waste.
(5) Copy and summarize the water and electricity meters regularly every month, and do a good job of energy saving and consumption reduction.
The second article
The new year has arrived. Facing the increasingly fierce competition in the hotel industry and the difficulties and challenges of further aging facilities and equipment, the engineering department should fully combine the existing facilities and equipment of the hotel to do the annual maintenance work. First, the overall work of the engineering department this year:
The engineering department should ensure the normal operation of the hotel's electric power, further strengthen the maintenance and operation management of equipment, strengthen the planned maintenance and inspection of equipment, ensure the normal operation of fire fighting, elevators, power distribution, central air conditioning, water supply system and kitchen equipment and facilities, and especially improve the intact rate and comfort of facilities in the catering department, entertainment department and housekeeping department. Further strengthen energy management, strengthen cost awareness, improve the management of materials and spare parts of facilities, and vigorously do a good job in tapping the potential, repairing the old and utilizing the waste.
Strengthen personnel training, service awareness training, service skills training, strive for multi-functional personnel, make full use of human resources, improve services, improve the background image, and promote the quality of work to a higher level.
Second, the engineering department focuses on the following work:
1, pay close attention to the training and assessment of engineering personnel, start with politeness, gfd, service awareness, service process and service quality, improve work skills, improve work efficiency, improve work image, achieve multi-function at one post and cultivate comprehensive technicians. For example, electricians, from high-voltage maintenance to power distribution, fire protection, central air conditioning, elevators and other aspects should be integrated. Implement survival of the fittest and skill assessment for technical personnel in the engineering department. In view of the fatigue of some old employees, we should inject new vitality, not engage in a stagnant pool of personnel appointments, and introduce competition and elimination mechanisms. As the saying goes, a family is not an ant, and running water does not rot. Only by retaining capable and diligent people and eliminating lazy and mediocre people can the whole group be competitive and energetic at any time. It is hoped that the employees of the engineering department will create a comfortable hardware environment with enthusiasm through training and assessment, provide comfortable service products for guests, completely change the image of guerrillas, fire brigades and oil soldiers, and make the backstage service full of rich hotel atmosphere.
2. Improve work service procedures, strengthen initiative and coordination, and coordinate the timeliness and effectiveness of work with various departments, especially between the front and back, between teams and groups, and between superiors and subordinates, without shirking, and do more work. Each team should strengthen the daily inspection of equipment and facilities, patrol according to the standard route, and divide the responsibility into areas, and the responsibility should be assigned to people. And the maintenance team regularly tells the users of facilities in various departments about the use and maintenance knowledge, and puts an end to barbaric operations.
3. According to the maintenance system, do a good job in the planned maintenance of large-scale key equipment, do a good job in the off-season maintenance and daily maintenance of elevators, central air conditioning, fire protection, power distribution and water supply systems, especially the cleaning and maintenance of the main engine and its supporting cooling tower, water pump, terminal fan coil and water system during the spring maintenance of central air conditioning, and carefully debug it to ensure the stable operation and safety of central air conditioning in summer. Strengthen the regular maintenance and inspection of various facilities such as electrical appliances, decoration, water heating, kitchen equipment and restaurant equipment in the catering department, housekeeping department and karaoke private room. Maintenance must be confirmed in place by the user department as the basis for the assessment of each team.
4. Establish the concept of cost economy, give full play to the role of utilization center, improve and follow the management systems and methods of energy, materials, repair and waste utilization, control and reduce the consumption cost of materials and energy, strengthen repair and waste utilization, and strive to further reduce costs.
(1) Grasp the quality of engineering parts, register the service dates of main parts and materials, and track the service quality and service life. Strengthen the investigation and control of the overall quality of accessories.
(2) Strengthen the assessment statistics of repairing the old and using the waste, check the situation of repairing the old and using the waste of the team every month, and resolutely put an end to the bad work style of just replacing it regardless of careful maintenance.
(3) Adjust and control the economic operation of the equipment reasonably to prevent leakage.
(4) Implement energy management measures, strengthen the inspection of the use of water and electric energy, and put an end to waste.
(5) Strengthen the quota management of materials and equipment parts. Establish a good account of equipment spare parts, make clear the purpose of each spare part material, and make it easy to control.
(6) Strictly control the outsourcing project, and install the water and electricity by itself. Equipment maintenance should strictly control outsourcing, maintain itself as much as possible, and reduce maintenance costs as much as possible.
5. The employees of the engineering department should enhance their awareness of personal hygiene and gfd, improve their personal quality, learn new standards and create a harmonious and beautiful environment for the hotel.
In a word, no matter how big or small things are, we also believe that there is nothing better. Only by constantly putting pressure on yourself, finding the stimulation of work, being passionate about the cause, the work, the enterprise, the customers and the society, will a comfortable hotel become a home where customers feel at home.
The third article
On the occasion of bidding farewell to the old and welcoming the new, the Engineering Department will review the work carried out by 20 1x, sum up experience and find out the shortcomings. We will adopt a more pragmatic attitude, actively cooperate with the company's strategic policy, refine management, tap the potential from the inside, demand benefits from management, be stricter, strengthen training, be brave in facing shortcomings, unite as one, enhance the overall situation consciousness, responsibility consciousness and cooperation consciousness, and work hard to complete the work with one heart and one mind. We will continue to carry forward the spirit of love and dedication, and do our best for the rapid development of the company. The initial thinking of this year's work mainly revolves around "adjustment, improvement, standardization and implementation". 1. adjustment: mainly standardize the service process, adjust the current management mode, modify and improve the relevant management system, and focus on the quality service of the property;
2. Perfection: according to the principle of "hotel management and five services" put forward by the company leaders, the work of this department is refined, and the management system is infiltrated into all stages and links of daily work to form a complete work management process;
3. Normalization: according to the standard requirements, standardize all links of the above work management process, and implement them in detail to individuals, so that all links are planned, systematic, implemented, checked and improved, and relevant records are formed;
4. Implementation: strengthen inspection and supervision, combine the performance appraisal system with the inspection and appraisal system, strengthen execution, strengthen the timeliness and effectiveness of rewards and punishments, improve the sense of responsibility of employees in this department, and implement various rules and regulations.
The following is the specific work plan of engineering department 20 1x:
1, pay close attention to the training and assessment of engineering staff, starting with manners, gfd, service awareness, service process and service quality. In order to improve work skills, improve work efficiency, improve work image, realize multi-function, and train and recruit comprehensive technicians. Implement the survival of the fittest for the technical personnel in the engineering department. Only by retaining outstanding backbone employees and injecting new vitality into some old employees can the whole group be competitive and energetic at any time. Through training and assessment, the logistics staff of the engineering department are full of enthusiasm, creating a comfortable hardware environment for tenants and providing comfortable service products.
2. Improve the work service procedures, strengthen the initiative and coordination, coordinate all departments, especially arrange the night work of the engineering department reasonably, strengthen the daily inspection of facilities and equipment, put the responsibility on people and put an end to barbaric operations.
3. According to the maintenance system, do a good job in the planned maintenance of large-scale key equipment, do a good job in the seasonal maintenance and daily maintenance of elevators, central air conditioning, power distribution and water supply systems, especially the cleaning and maintenance of the central air conditioning host and supporting cooling towers, pumps and terminal fan coils, and carefully debug them to ensure the smooth operation and safety of the central air conditioning host. Strengthen the maintenance cycle inspection of various equipment such as public areas.
4. Update of elevator inspection method. In view of the frequent elevator accidents, this paper analyzes and summarizes the phenomena not found in the inspection by the engineering department, and improves and perfects the original inspection method. On the basis of the inspection of the original machine room and elevator main engine, the inspection of ride comfort, stability and noise was strengthened, and the car roof operation observation and pit inspection were carried out. Supervise the maintenance unit to improve the maintenance level and eliminate hidden dangers. Strengthen the follow-up supervision of elevator maintenance.
5. Establish the concept of cost economy, give play to the role of profit center, improve and follow the methods of energy, materials, repairing old materials and utilizing waste, control and reduce the cost of material consumption and energy consumption, strengthen repairing old materials and utilizing waste, and strive to further reduce the project expenditure.
(1) Grasp the quality of engineering parts, register the service dates of main parts and materials, and track the service quality and service life. Strengthen the market investigation on the price of accessories, including the price investigation and control of decorative engineering materials.
(2) Strengthen the assessment statistics of repairing the old and using the waste, check and report the situation of repairing the old and using the waste every month, and resolutely put an end to the bad style of just replacing it regardless of careful maintenance.
(3) Adjust and control the economic operation of the equipment reasonably to prevent leakage.
(4) Implement energy management, strengthen the use of water, electricity and natural gas, check and compare monthly meter reading, and archive the use of water, electricity and natural gas to facilitate departmental cost control.
Second, the engineering department took over the second phase of work.
1, familiarizing and training the personnel of facilities and equipment in the early stage;
2. Make the equipment ledger of all facilities and equipment in advance, so as to check the handover and adjust the ledger and equipment anytime and anywhere;
3, arrange engineering personnel to participate in equipment debugging, familiar with the running state of each equipment;
4, according to the second phase of equipment operation, make the daily work plan of each team.
In a word, no matter how big or small, we should do it. We believe that only better. 20 1x year is destined to be an extraordinary year and the most stressful year for the engineering department. All staff in the department are required to correct their working attitude, move towards scientific and standardized direction, implement standardized management, advocate efficient teamwork, and strive to improve service quality and work quality as the central task. In the future work, we will continue to carry forward our achievements, overcome our shortcomings, and strive to complete all the work arranged by our superiors. Work hard, improve and improve in this direction.