Greetings 1, Good morning ,sir(madam) good morning, sir (madam) 2, good afternoon, ladies and gentleman good afternoon, ladies and gentlemen. 3, Good evening ,miss Price, Miss Price. 4, How are you today ,Mr Brown? How are you today? Mr. Brown. 5. I'm quite well ,thank you. I'm fine, thank you. 6. Hs good to see you again ,sir(madam). Nice to see you again, sir. Nice to meet you ,sir. Titles (title) 8. Are you Mrs.Best. Are you Mrs. Best? 9. You must be a professor Ford. You must be professor Ford .11, May I know your name,sir(madam)? May I know your name? Mr. (Miss) .11, Here's a letter for you ,Dr white, here's a letter for you. 12, You're wanted on the phone, Captain Smith, there's a call for you. 13, Welcome to our hotel, Miss Henry. Welcome to our hotel, Miss Henry. 14, May I be of service to you,Mr Baker? Can I help you? Mr. Baker? 15、Can I help you, Ms Blake? Can I help you? Miss Blake? 16、Would you take the seat ,young lady ? Please sit down, miss. Offering Help offered to help. 18、Can I help you? Can I help you? 19、What can I do for you ? What can I do for you? 21、 May I take your ba for you? May I take your handbag for you? 21、 May I help you with your suitcase? Can I help you with your suitcase? 22、 Would you like me to call a taxi for you ? Do you need me to call a taxi for you? 23. Thank you very much. Thank you very much. 24. Thanks for the trouble. Thank you. 25. It's svrykind of you? That's very kind of you. No,thanks. No, thanks! 27. You're welcome. 28. Not at all. You're welcome. 29. That's all right. It doesn't matter. 31. Don't mention it. It's my plcasurc. It's my pleasure to Expressing welcome. Welcome ,sir(madam). Welcome, sir (madam). Welcome to our hotel ,sir (madam). Welcome to our hotel. Welcome to our western restaurant. Welcome to our western restaurant. We're glad to have you here. We're glad to have you here. I'm always at your service, sir (madam). At your service at any time, Mr (miss). Apologies apologizes. 37. I'm sorry,sir (madam). Sorry, Sir (Miss) .38, I'm very sorry. 39, I'm sorry to trouble you. Sorry to bother you. 41, I'm sorry to have taken so much of your time. 41, I'm sorry to have kept you waiting. I'm sorry to have kept you waiting. 42. Excuse me for interrupeing you. 43. I hope you'll forgive me. I hope you can forgive me. 44. It doesn't mater. 45. It's nothing. 46. Never mind. 47. That's nothing. 48, Don't bother about that. Don't think about it. 49, Don't worry about it. Don't worry. 51, Don't apologize, It was my fault. Good wishes 51, Have a good time. Have a good time! 52、Have a nice evening! Have a nice evening. 53. Happy Birthday! Happy birthday. 54. Merry Christmas! Merry Christmas. 55, May you succeed Wish You Success Parting 56, Good－bye and good luck. Goodbye, Good luck. 57. Hope you'll have a nice trip. I hope you have a nice trip. 58. Wish you a pleasant trip. Have a nice trip. 59. Happy landing. I wish you a safe arrival. 61. Bon voyage. 61. Hope to see you again. Hope to see you again. 62. Good night. 63. See you Tomorrow. Self－Introduction 64. I'm Henry, I'm from Golden Lake Hotel. I'm here to meet you. My name is Henry, and I'm from Jinhu Hotel. I'm here to meet you. 65. My name is Irene, I'm the house keeping department waiter. My name is Irene. I'm a housekeeper. 66. I'm the receptionist here, welcome to our hotel. I'm the receptionist here. Welcome to our hotel. 67. Reservations ,May I help you? Reservations, can I help you? 68、Room service ,May I come in ? Room service. May I come in? 69. This is Henry Adams speaking. I'm Henry Adams. Affirmative Responses 71. Sure. 71. Definitely, sir (madam). Of course, sir (madam). 72. Yes,sir. (madam). Yes, sir (madam) .73, That's true ,sir (madam). That's right, sir (madam) .74, Very well. Very good. Negative Responses (negative answers) 75, No ,sir (madam). No, Sir (Miss) .76, I don't think so. I don't think so. 77, Of course not. Of course not. 78, I'm afraid that's not a good idea. Useful Questions Frequently asked questions 79, What do you prefer ,tea or coffee? What do you like? Tea or coffee. 81. Woulld your please sign here? Would you please sign here? 81、A table for two? A table for two? 82 、How long do you plan to stay ? How long do you plan to stay? 83. Could you please spell your name? Could you spell your name, please 84、What kind of room would you like ? What kind of room do you want? 85、May I see your passport ? May I see your passport? 86、May I have your tetephone number ? May I know your telephone number? 87、What’s the trouble, sir? What's the matter with you? Sir. 88. Shall I call a doctor for you? Shall I call a doctor for you? 89、Dir you eyoy the play? Do you like this program? 91、Do you like this song? Do you like this song? Useful Expressions 91, Enjoy you breakfast ,sir? Please enjoy your breakfast, sir. 92. Here is the menu. Here is the menu. 93. The service guide is on the desk. The service guide is on the desktop. 94. The swimmcing pool is over there. 95. Go ahead. Please. Please go on. 96. The line is busy. The line is busy. 97. You look grest. 98. Please consult the song list. Please look through the song list. 99. It's a very touching story. This is a very touching story. 111, without music, the world would be dull without music.