Housekeeping floor staff self-assessment evaluation form

Name: Area: Score: Year, Month

Assessment items

Assessment details

Times

Deduction points

Remarks

Work criteria

Work trucks, linen wagons and vacuum cleaners are not placed as required, and 1 points will be deducted/time; Unauthorized use of items in the maintenance room will be deducted 2 points/time; If the key is not carried with you as required, 1 points will be deducted/time; Take the key out of the club and deduct 2 points/time; If the work log is not written according to the format, 1 points will be deducted/time for scribbling and changing information, 5 points will be deducted/time for failing to hand in the left-over items in time or causing the loss of the left-over items, 11 points will be deducted/time for privately possessing the left-over items of the guests, 2 points will be deducted/time for failing to follow the standard operation and knocking on the door, 5 points will be deducted/time for failing to clean the service in time and causing complaints from the guests, and 5 points will be deducted/time for failing to operate the door opening procedure for the guests as required and not verifying the identity, and knocking on the wrong door will When making the bed, if you don't remove the linen as required, you will be deducted 2 points/time, if you remove the linen on the floor, you will be deducted 1 points/time, if you put the quilt and pillow on the carpet, you will be deducted 1 points/time, if you steal or swallow the property of guests, clubs and colleagues, you will be deducted 21 points/time, if you fail to operate according to the standard, you will be deducted 2 points/time. 2 points/time will be deducted for the linen on the bed, 2 points/time for the incomplete supplement of guest articles, 1 points/time for the irregular stacking of towels, 5 points/time for going out during the shift without the consent of the department head, 2 points/time for the MOD rounds with the same problem twice, 11 points/time for the person who fights, and 2 points/time for using guest articles privately and taking the hotel items out. Use towel linen for cleaning and hygiene. Deduct 2 points/time except compensation according to the price; deduct 5 points/time if you don't change linen or towel when you check out; deduct 2 points/time if the private communication tools are not kept open, and deduct 2 points/time if you don't answer the phone or reply when the department contacts employees because of work; deduct 5 points/time if you falsely send orders from your superiors or press them, and the room project is not repaired in time. 1 points/time will be deducted for non-standard items

Code of Conduct

2 points/time will be deducted for being late for departmental meetings, activities and training, 5 points/time will be deducted for not taking time off, and 2 points/time will be deducted for smoking, drinking, eating snacks, chatting, watching TV and newspapers, listening to music and playing mobile phones during the shift; There are leapfrog petitions, fights, quarrels, disunity of small groups or non-compliance with rules and regulations, and 3 points will be deducted for each occurrence. 1 points/time will be deducted if the mobile phone is connected during training and meeting or the mobile phone is not tuned to vibrate at work. If the sense of teamwork and obedience to service is not strong, 2 points will be deducted/time. If you are not full of work spirit, don't devote yourself to receiving private visitors during work hours, take private calls, and stay in the club after work or during the break, you will be deducted 1 points/time; Dining time is too long, and 2 points will be deducted for exceeding the specified time; Take a shower during working hours, and take a rest in the dormitory for 2 points/time; If the articles or tools used are not put in order as required, 1 points will be deducted/time, and 5 points will be deducted/time for creating or spreading gossip that is harmful to clubs, guests and colleagues. Give the department items to employees of other departments for use, and deduct 5 points/time; Deduct 2 points/time for using guest facilities; Personal communication work is not smooth 2 points/time; Deduct 5 points/time for losses caused to the club due to improper work; Loud noise in the work area will affect the rest of the guests, which will be deducted 1 points/time

Attendance

2 points/time will be deducted for being late for work, leaving early or absent without leave for more than 1 hours, and 11 points/time will be deducted for serious cases; Take leave for more than 2 times a month, and deduct 1 point/time; Change attendance and shift schedule at will, and deduct 5 points/time for absent without reason after receiving the notice of overtime arrangement; Deduct 1 points/time if you don't punch in and out, and deduct 3 points/time if you let others punch in or sign in on behalf of others; You are not allowed to be absent from work at will. If you need to ask for leave 24 hours in advance, you can't be absent from work without approval. Otherwise, you will be deducted 11 points/time as absenteeism

gfd

will be deducted 1 points/time according to the untidy dress code; Deduct 1 points/time for not wearing the nameplate (or wearing someone else's nameplate); In addition to wearing rings at work, necklaces, earrings, bracelets, bracelets, anklets and other accessories are not allowed. Offenders will be deducted 1 points for each discovery; If the male employee does not wear light makeup or does not make up makeup in time, 1 point will be deducted every time he finds that he has a beard; Female employees' hair is not clean, the comb is not neat, the eyebrows are crossed before, the hair of male employees is not clean and tidy, the hair length is not up to standard, the hair is dyed in a color other than black, and 1 point will be deducted every time. Nail beyond the prescribed 2mm 1 points/time; Shoes do not meet the standard 1 points/time

courtesy

No smiling service, no sense of courtesy, 1 points/time for not greeting guests, unkind greeting to guests, and unnatural expression; 1 points/time for not greeting guests, managers and colleagues and not using polite honorifics.

service and hygiene

every time there is a guest complaint or poor quality inspection record, 5 points will be deducted. Deduct 2 points/time if the service is not in place or the sanitation is not up to standard; If the guest's request is not given timely feedback and the guest complains, if the guest hangs "DND" lights or signs to disturb the guest and causes complaints, 5 points will be deducted; if the guest's opinions are not collected in time, 1 point will be deducted; if the quantity is not up to standard, 1 point will be deducted

Safety management

If there are unsafe factors or bad safety records in the work scope, 1 point will be deducted. 2 points/time will be deducted for not using fire-fighting equipment or blocking safe passage. Deduct 3 points/time if the door lock system is not strictly implemented

Work completed

Situation

Deduct 3 points/time if the work task is not completed on time without justifiable reasons, and deduct 2 points/time if the temporary work is not completed or the work requirements are not met.

Training situation

If you have chatting and napping during training, you will be deducted 1 points/time; if the monthly training attendance rate is less than 81%, you will be deducted 1 points/time; if the qualified rate of mastering knowledge is less than 81%, you will be deducted 2 points/time. 2 points/time will be deducted for not actively participating in the training.

facility maintenance

and energy saving

protect the equipment, facilities and articles used, establish energy-saving awareness, develop good energy-saving habits, and actively check and improve energy-saving work. Deduct 5 points/time for items found damaged but not reported; deduct 5 points for monthly consumption expenses that fail to meet the control requirements; deduct 2 points/time for waste and damage. If you don't turn off the lights and close the door, and you don't pay attention to energy saving, you will be deducted 1 points/time.

bonus points

content

proactively put forward service innovation suggestions, and add 2 points/time for those who have achieved good results after implementation; Participate in competitions or performances and get a ranking, plus 11 points. Add 11 points for those who have made significant contributions to improving the management and service quality of the club and the economic benefits of the club; Employees with thoughtful service and outstanding deeds who are verbally praised by the guests to the management personnel, who create outstanding achievements in the service process, have excellent quality service, and are praised by the guests in writing for 2 points/time; Expose or report corruption, theft and other illegal and disciplinary acts, and add 5 points/time; 3 points/time for assisting the department to save the club from the mistakes made by the brother department; Work performance, cleanliness, appearance, customer service standards and other requirements and outstanding performance, plus 2 points/time; Win the honor for the club or save the bad impression of the guests on the club, and avoid adding 3 points/time for those whose reputation is damaged; In order to prevent the theft and loss of guests' valuables, make a significant contribution, take timely measures to prevent the occurrence of major accidents, adhere to the principle of protecting the rights and interests of hotels or guests, and protect the safety of hotel property or guests' lives, add 5 points for those who are brave; 2 points/time will be added to the good deeds who fail to collect the money

Note: the maximum amount of bonus points for monthly rewards is 11 points

Employee signature: Appraiser: Department Manager: