Taobao said that since the deposit has been paid, the seller has the obligation to help you keep the reserved goods and will not sell them to others until the transaction with you is completed.
If you want to cancel the transaction, it is a unilateral breach of contract, which may cause the risk of unsalable goods and financial losses. Under normal circumstances, no refund is allowed. In addition to a full refund after paying the final payment, you can also negotiate with the merchant.
If a refund agreement has been reached with the merchant, it is necessary to determine the order status before refunding the deposit, and then operate according to the order status:
1. If the deposit has been paid but the balance has not been paid, you can contact the merchant to open the deposit refund entrance. You only need to apply for a refund through the entrance before the final payment time expires, and the system will automatically agree to refund the deposit to you.
2. If the order is closed due to the failure to pay the final payment on time, it means that the deposit has been paid to the merchant. If you want to refund the deposit, you can only ask the merchant to transfer it to you with Alipay.
3. If the pre-sale money has been paid in full, you only need to find the goods to be refunded among the purchased treasures before the merchant delivers the goods, click Refund and submit a full refund application.
Extended data:
I. According to Chapter VI of the Guarantee Law
Article 89 The parties may agree that one party shall pay a deposit to the other party as security for the creditor's rights. After the debtor performs the debt, the deposit shall be used as the price or recovered.
If the party paying the deposit fails to perform the agreed debt, it has no right to demand the return of the deposit; If the party receiving the deposit fails to perform the agreed debt, it shall return the deposit twice.
Article 90 The deposit shall be agreed in writing. The parties shall stipulate the time limit for the payment of the deposit in the deposit contract. The deposit contract shall take effect from the date when the deposit is actually paid.
Article 91 The amount of the deposit shall be agreed by the parties, but it shall not exceed 20% of the subject matter of the main contract.
Second, understand the marketing rules and pay the down payment carefully.
The Consumer Council of Foshan City said that in terms of prepaid consumption, the catering industry has become the hardest hit area for prepaid consumption. Catering has become a popular choice for consumers in the field of consumption. However, due to the sudden closure of the enterprise, the person in charge of the enterprise lost contact, which led to the failure of consumers to get back the advance payment, and the amount of consumption and groups involved were also relatively large.
Consumers should carefully choose the consumption mode of "down payment loan". Under normal circumstances, merchants stipulate that consumers must pay the final payment within the specified time to enjoy price concessions, but in fact, consumers cannot pay within the specified time, and the pre-sale deposit will not be refunded.
Consumers are advised to know the details of marketing activities in detail before paying the "pre-sale deposit", and pay attention to keeping the screenshot of marketing activities page, merchant commitment page and other information. Don't place an order without reading the rules clearly.
References:
Baidu encyclopedia-deposit
References:
Public trust. How deep is the com- pre-sale routine? It is not easy to refund the deposit.