the lobby manager belongs to the middle level in the hotel, and is entrusted by the general manager to handle the complaints of the guests on all the equipment, facilities, personnel and services of the hotel and restaurant, supervise the operation of each department, coordinate the relationship between each department, and ensure that the hotel and restaurant provide quality services to customers in a normal order. Main responsibilities: 1. Maintain order and guest safety in the lobby, and keep the lobby quiet, elegant and civilized; 2, properly arrange the work of the day, supervise and inspect the work quality of the front desk and waiters; 3. Handle guest complaints and assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel; 4. Answer guests' inquiries and provide necessary assistance and services to guests; 5. Do patrol work every day to supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant staff. Of course, you should know a little foreign language.