The training management system is as follows:
1, must have professional ethics. Passionate about their work, conscientiously comply with the rules and regulations of the base and service standards; must unconditionally obey the superior's work arrangements and mobilization management, initiative and conscientious, conscientious completion of all tasks.
2, strictly in accordance with the procedures for service, patiently answer guests' questions, humbly accept the staff's suggestions, treat the staff warmly, patiently, considerate, and strictly prohibited from bumping into and arguing with the staff.
3, familiar with business knowledge, accurately grasp the meal time and number of people.
4, every day to do a good job of meal preparation, to do the environment, tableware, bright, clean, ready, after the meal to do a good job of fast withdrawal.
5, do health, no procrastination, must have a serious and positive attitude, to complete the fastest speed.
6, service attitude: warm and generous, thoughtful and active, patient and meticulous, with a smile, shall not bring emotions to work.
7, work shall not gossip, eat snacks, whistling, string of posts, is strictly prohibited in the workplace clamor.
8, personal hygiene at all times to keep clean, neat and tidy, to do "diligent bathing, diligent haircut, diligent change of clothes, diligent nail clipping", to maintain a clean and elegant makeup, dress neatly on duty.
9, working time, not allowed to answer the phone (except for the foreman level), without the consent of family and friends shall not be brought into the workplace.
10, employees are not allowed to give away the restaurant's goods to others or take out, if found, according to the system to be punished, the consequences are serious, according to the treatment of theft.
11, it is strictly prohibited to quarrel, fight, no gangs, colleagues should respect each other, speak modestly and politely, treat people warmly, language should be civilized, do not speak foul language, solidarity and mutual help, *** with the completion of the task.
12, it is strictly prohibited in the work, for personal reasons to terminate the work, meal supply is not timely to cause complaints, according to the restaurant management regulations for punishment.
13, duty personnel shall not be unauthorized for any reason away from, off, sleep on duty, strict compliance with the duty system.
14, not in front of the guests to do indecent actions, such as clipping nails, pulling out ears, picking teeth, yawning, stretching.
15, shall not drink alcohol or eat food with odor before the shift.
16, to have the spirit of scavenging, found in the restaurant guests lost things, take the initiative to hand over, do not do immoral things, do not covet unfavorable wealth.
17, all electrical operating tools, must explore the operating procedures, to eliminate all possible hidden dangers.
18, employees should continue to improve their business level and service skills, mastery and proficiency of all service procedures, so as to make themselves an excellent catering practitioners.