1. The main responsibility of the catering lobby manager is to provide services for guests and maintain order in the lobby.

(1) Specific work:

1. Maintain the order of the lobby and the safety of guests, and keep the lobby quiet, elegant and civilized;

2. Make proper arrangements for the day's work, and supervise and inspect the work quality of the front desk and waiters;

3. Handle guest complaints and assist leaders and relevant functional departments to deal with various emergencies in the lobby;

4. Answer guests' inquiries and provide necessary assistance and services to guests;

5. Do patrol work every day to supervise the gfd, sanitary conditions, equipment operation and safety of the staff.

In addition to serving as a bridge and link, the lobby manager is also a "watchful eye" to supervise the quality of work.

(2) Precautions:

I love my job and have a strong sense of responsibility and dedication, and I am serious and responsible for my work.

Strong language expression ability and adaptability.

Good health, dignified appearance, full of energy and strong adaptability.

second, knowledge expansion.

Professional requirements of catering lobby manager:

1. Lobby managers generally require college degree or above, with no limitation on their major, trained in service management and hotel management, and know public relations etiquette, psychology, management and hotel business knowledge.

2. be familiar with the hotel's management workflow and management norms, and have strong organization, management and coordination capabilities; Have considerable training ability, strong adaptability and fluent oral English.

3. Have considerable knowledge and level of catering management and good comprehensive quality; Have good team spirit, pioneering and innovative spirit, strong communication and coordination ability, and dare to take responsibility.

4. Good temperament, kindness, generosity, dignified appearance, cheerful personality, good communication skills, overall concept, service awareness and strong sense of responsibility, and able to work under great pressure.