Front desk etiquette dress code
Front desk reception is the first link and the last service link for the guests, the work should be orderly, pay attention to the efficiency of the first, ask the second, and then greet the guests third. What is the front desk etiquette dress code? Below I bring you front desk etiquette dress code, welcome to read.
Front desk etiquette dress code 1
dress code
nameplate wear: don't in the jacket on the left chest above the smiley face, the lower line of the nameplate and smiley face on the line parallel.
Uniform requirements: clean, odorless, often washed; (such as pilling, damage, cleaning stains must be replaced).
Dress code: full uniform, uniform zipper full button full button, no sleeves, no roll trouser legs; black non-slip flat shoes.
Hair requirements: often clean, no dandruff, no flair, comb neatly, natural color.
Male employees "three no": front hair but not the eyebrow, back hair not against the collar, side hair does not cover the ear.
Female employees "three not two to": the front hair does not cover the eyes, side hair does not cover the ears, back hair does not cape, the front desk does not take the hairnet long hair should be bundled up in a bun .
Facial requirements: clean, clean, full of spirit, need to wear light makeup
Hand requirements: clean, do not leave long nails.
Front desk etiquette dress code 2
(a) dress code
1. Customer service personnel must wear the company's uniform during working hours, and shall not be randomly matched.
2. The respective number plates must be worn on the left chest according to the unified standard.
3. Wearing uniforms must keep clothing neat and clean, white shirt collar shall not have stains.
4. Wear black shoes with heels and flesh-colored stockings. The stockings must not be drawn, wrinkled phenomenon.
(2) Appearance
1. At all times the hands and nails must be kept clean and neatly trimmed, no dark-colored nail polish, nails
There shall be no dirt in the crevices.
2. No exotic jewelry may be worn during work hours, and no exposed jewelry may be worn except watches and wedding rings.
3. Long hair must be tied up and not draped or blocked from view. No coloring of different kinds of hair, hot strange hairstyles.
4. According to the requirements of the unified light makeup to go to work, makeup neat (at least the use of tinted lipstick and foundation), skin color darker
darker must be used to cover a better foundation, and to modify the blush, lipstick color using red, orange and bright colors. Do not use purple, gray and other dark colors.
5. Regularly trim the nose hair to avoid secretions left in the corners of the eyes, pay attention to oral hygiene.
Front desk reception etiquette
1, politely ask the guest to fill out the guest registration form, and try to fill out the complete. In the process of filling in the guest asked him which membership (or through what channels know our gym) reservation.
2, the guest will be directed to the appropriate membership (or duty membership). If the member is busy or not in the store, you can ask the nearest member to help receive.
3, improve the guest registration form, and indicate the guest information, membership consultant.
4, politely ask the guest to wait a moment, quickly contact the staff on the phone to confirm their facts.
5, the guest will be guided to the correct location. If it is busy, you can let it wait in the negotiation area or let other staff lead.
6, bring two glasses of water to the guests, to show our enthusiasm.
Expanded content: front desk dress etiquette
First, grooming norms
Front desk clerks every day with a smile on their face, to maintain a cheerful state of mind; pay attention to personal hygiene, female colleagues do not make up, not dressed in pompous, and at the same time, to maintain a fresh breath, it is best to use The best way to do this is to use a fresh, light perfume that is suitable for close conversations.
Second, the phone reception etiquette
In the second and third ring of the phone pick up the phone. Pick up the phone first to say "Hello, × × × × company", pick up the phone voice should not be in a hurry, and always maintain a relaxed, pleasant tone, shall not be on the phone and the caller to play temperament, temperament and even foul language. To answer the phone, we must diligently say "please", "sorry", "please wait" and other words of modesty.
If you ask to transfer the leader of the phone, the other side and know the name of the leader, do not know the extension number, then we must politely ask, who is the other side, which unit. If it is such as advertising, disguised advertising and other calls, you should use a polite excuse to block the car, or transfer to the relevant departments to deal with.
Third, the visitor reception etiquette
When a visitor arrives, the first to stand up immediately, exempt from the visitors nod, smile and greetings "Hello, may I ask you to find which?", "Have you made an appointment?
This is the first time I've ever seen a person with an appointment.
This needs to be dealt with separately in two cases:
1, know who to look for, and after confirming that it is an appointment, please ask the visitor to wait a moment, and immediately help him or her to contact. If the person you are looking for is busy, you can ask him or her to wait a moment and lead the visitor to a seat and pour water with standardized manners. If you wait a long time, the visitor to find the person is still busy, to take care of the visitor and say to its instructions, do not leave it there regardless.
2, if the visitor knows who to look for, but did not make an appointment, the front desk to call and ask, tell the relevant colleagues or leadership assistant / secretary, × × × × unit of × × × × visit, do not know if it is convenient to receive. Out of courtesy to the visitor and the convenience of decent treatment in the event of refusal, even if the colleague or leader to be sought personally receives the call, it can be treated as if someone else answered the call, and then asked. In this way, the visitor sounds, even if the phone did not promise to receive, but also not the person he was looking for a direct rejection, for the next step in the processing left room.
Front desk reception duties
⒈ ⒈ reception manager, director of the work arrangements.
⒉异常特殊事情必须向上级汇报.
3. Accept any work assigned by the supervisor at any time.
Singed to collect and archive the information about the guests and verify the information.
Be careful to receive the guests, deal with the difficulties and requirements of the guests in the hotel in a timely manner, and provide appropriate services and necessary assistance.
Choose to provide inquiry services, but remember not to casually inform the guest information to others.
Borrow and print out business reports.
Be aware of all promotional activities within the hotel.
Sell rooms and hotel facilities and services.
Sneakers Attend regular receptionist meetings, resolve problems promptly and promote a sense of ownership and responsibility.
Front desk reception requirements
1. Have a good professional image and temperament, know the basic reception etiquette;
2. Standard and fluent Putonghua, strong language skills, strong sense of confidentiality;
3. Familiar with the administration, office management workflow, good communication, Coordination and organizational skills;
4. Skilled in the use of office automation equipment and office software;
5. Good teamwork skills, a high sense of responsibility, work proactively.
6. Sociable, cheerful, articulate and affable.
7. Soft voice, good at dealing with emergencies (except for the disabled).
Front desk reception workflow
Morning shift
⒈ ⒈ according to the hotel regulations, check their own `grooming instrumentation, full of spirit, punctual arrival at work.
⒉ Sign the shift book, check the key according to the work requirements (including hosting keys), and the previous shift of the staff to understand what work needs to be done to help solve the class, as well as the booking of the day's guest rooms, especially ⅥP guests (including in residence and pre-arrival).
3. The staff on duty at the counter will firstly tidy up the countertop and replenish the check-in cards and room cards.
Singing procedures for casual and group check-in.
Be careful to print out an OC form after 12:00AM and leave the hotel.
Selectively assist the Reservations Department in accepting and processing in-person reservations for as many rooms as are available, fill out the reservation form, and submit it to the Reservations Department for input into the computer.
Borrows discounts or transfers, fills out discount or transfer form for cashier, then modifies computerized information, and must fill out miscellaneous voucher for cashier to add rent to rooms checked out after check-out time.
During the course of the shift, any unfinished work or special assignments should be written in the shift book.
μ Checking keys and handing over to the relief clerk.
Mid-shift
⒈ Same as the first point of the morning shift.
⒈ Same as the second point of the morning shift.
⒈ to the first point of the morning shift, the same as the second point of the morning shift.
Singing: To handle the CHECK OUT procedures for casual guests and groups, strictly implement the check-in system with valid documents, carefully check the registration information of the guests, and do a good job of reporting the work of the account.
Be careful to print out the "Household Declaration Form" to report the household registration.
Selection 6 is the same as the eighth item of the morning shift.
Borrow NO SHOW CHARGE
Stanley 8 is the same as item 9 on the morning shift
Overnight shift
⒈ points 1 and 2 are the same as on the morning shift.
?Receive night guests and deal with problems that occur during the night, remembering in particular that in the event of an emergency, the supervisor and duty manager must be informed in the first instance.
Singed and printed the business reports and organized them to be bound according to the specified time.
Be careful to do the same as the morning shift.
Sign for and receive keys for all departments.
Borrow and print remaining statements at the required time.
Clean up the environment.
μ Same as morning shift 9.
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