How to write the service reception process

How to write the service reception process? The basic process of reception etiquette is that after receiving the notice from the visitors, the reception work begins to enter the preparatory stage. Don't look at this small work, it is related to whether the customers will stay with you or not. Let's share how to write the service reception process below. How to write the service reception flow 1

1: waiter's work flow

preparation before meals

1. Arrive at the post on time, attend the regular meeting before class, and receive the work arrangement and arrangement of the on-duty manager for the meal.

2. After the employees arrive at the post, do the sanitary positioning and set the table as required, if they book in advance.

3. Clean the ground sanitation and the surface and dead corner sanitation of indoor items. There is no water, no cigarette butts and no mop hair. Clean every meal.

4. Check whether the countertop and tableware are damaged, and keep the countertop clean and tidy.

5. Pay attention to properly keep the disposable items after distribution, and file them neatly.

6. Position them according to the points

Prepare for the reception. Waiters should smile and nod to say hello.

2. Pull up the chair to give up the seat, add or subtract tableware according to the number of customers, and hand over the menu.

Ordering:

1. Open the menu, invite customers to read it, and introduce our special dishes, specials, new dishes and drinks

2. Write down the date and table number when recording the dishes and drinks ordered by customers. To confirm the customer's order, and then signal the customer to serve the food later. Before leaving, customers should be reminded to pay attention to the things they carry with them to avoid losing them.

Place an order:

1. Check whether the documents are consistent with the budget. If there is any problem, solve it quickly.

In-meal service

1. Send the drinks and chopsticks ordered by the customer to the table to solicit customers' opinions. Open the bottle and pour it into the cup.

2. Inspect the dining situation of customers in the area under their control, replenish the needs of customers in time, arrange the table, declare the names of dishes when serving, check the list of dishes, and solicit customers' opinions.

Chapter 2: Work flow of waiters in Internet cafes

Work system:

1. Don't be late or leave early for work.

2. wear uniform work clothes at work.

3. Attendants, cashiers and technicians in each shift are not allowed to surf the Internet and sleep during working hours, and they are not allowed to borrow the client to surf the Internet when they are familiar with customers.

4. It is forbidden to leave the post during working hours, and it can only be done with the permission of the superior.

5. If an employee asks for personal leave, he/she should write a leave slip and give it to the manager or boss in advance, and then ask for leave after getting permission. There is also a shift change, which needs to be negotiated with colleagues and then told to the manager for approval.

6. Attendants are not allowed to stand behind customers for too long during working hours

7. All employees except the cashier are not allowed to enter and leave the cashier at will.

8. Employees are not allowed to stay in Internet cafes after work, and they are not allowed to disturb working employees.

9. Employees are not allowed to bring emotions to work. Colleagues should help each other. In case of disagreement between colleagues, they are not allowed to quarrel during working hours. Instead, you should report it to your boss, or the two should negotiate after work.

11. If employees find that the computer in the Internet cafe can't play normally, such as blue screen or crash, they should record the computer and its condition in detail. The record sheet should be handed over to the technician supervisor and the network manager.

11. If employees find that customers have left something in the Internet cafe, they should immediately hand it over to the bar.

12. All staff should keep the sanitary environment of the Internet cafe clean and tidy and the air circulation.

13, smile service, use polite language.

14. If employees have problems, they can report them to the manager or directly to the boss.

workflow:

1. How to write the reception process for customer service 2

1. Preparation before reception

1. Purpose of business reception and business escort "why"

Understand the purpose of this business reception and business escort. This purpose may be to visit an enterprise, communicate with a certain department, accompany other enterprises to study, accompany them to visit local scenic spots, etc. This is what you need to understand first.

2. reception standard and reception plan

according to the purpose of visiting or accompanying, define the reception standard and draw up the reception plan according to the standard.

different visitors or accompanying personnel have different reception standards and specifications, and the personnel to be notified in advance and the budget of materials to be prepared are also different. This standard can't be guessed by yourself, it is necessary to ask for instructions from relevant leaders. After defining the standards, you can draw up a reception plan, taking into account the following points.

3. Personnel "Who"

The first thing to determine is the number of people.

If it's convenient, make your name, position, gender, age and other information as clear as possible, which will make you more professional, so you need to do your homework before the reception. Especially when it comes to arranging accommodation, factors such as position, gender and age are more important.

4. time "when"

specify the departure date, time, stay time and return date and time.

This should be well understood. It is convenient to arrange time for yourself to prepare for reception and escort with a clear time point. Some small details include traffic jams earlier on weekdays, traffic jams later on weekends, and restrictions on certain dates in some cities.

5. Transportation "where"

Make clear the means of transportation, which may be airplanes, bullet trains and commercial vehicles.

different vehicles have different precautions.

public transportation such as airplanes and bullet trains involves reminding people to bring their ID cards, special seating needs, pick-up and drop-off to the airport or train station, baggage consignment and tracking, and "welcome to supplement ....."

For example, commercial vehicles need to specify the specific purpose in advance, such as the location, assembly place, whether the departure city and arrival city are limited, traffic congestion, driving time, Do you need to prepare snacks, clean the vehicle in advance to keep it clean, communicate with the driver in advance to do a good job in opening the door, delivering water, carrying luggage and other services?

6. Accommodation

Do you need breakfast, lunch and dinner?

do you need snacks and snacks on the way? "Mineral water, fruits, yogurt, bread, dried fruits, snacks, etc. are all good choices. It is best to wash and cut fruits in advance and prepare garbage bags"

Do you need to arrange a hotel for the night? "Hotels can consider preparing flowers, fruits, cards and special gifts"

Are there any special requirements for hotels? "floor, sea view, river view, distance from the elevator and other preferences ..... this is not suitable for asking directly, but you can ask colleagues who have received it before or observe it secretly by yourself"

7. Refine the process, and prepare plan b "what"

to refine the process of reception, such as visiting and traveling, and also disperse your thinking according to 5W1H, so I won't repeat it here. You can try my above method and practice it yourself.

Good-looking Jun is a very alarmist, but it also helps me to consider many unexpected situations in the workplace. In this respect, it is necessary to prepare in advance for possible emergencies and also test improvisation. For example, for a short business trip, I originally planned to return at 17:11. Because of the time delay, I suddenly decided to eat locally. If I didn't do my homework in the local restaurant, I would be caught off guard.

8. Property

Is there enough cash?

do you need a charging treasure?

what's the weather like? do you need to prepare rain gear?

2. During reception: service work

1. Inform "when" in advance

Develop the habit of informing in advance. Imagine if you are a guest, the person who received you has arranged all the itinerary and transportation, but only told you that the place you are going to today has changed five minutes before departure, the driver has been waiting for you downstairs, and the person you met just came up to pick you up in the elevator. Will you be in a hurry to explode in the same place?

Therefore, before you arrive at the designated place or prepare to accompany you on your trip, you may wish to inform me carefully in advance to make visitors and receptionists more comfortable.

2. Personnel reception

According to different reception standards, arrange relevant leaders and receptionists to meet at stations, airports, hotels and corporate lobbies in advance. Prepare pick-up cards, flowers, etc. if necessary.

3. The hotel

assists the hotel staff in checking in and guides them to the guest room. Prepare flowers, fruits, cards and special gifts in advance if necessary. "It is necessary to consider whether pollen allergy, flower implication, and special gifts are not expensive but in line with guests' tonality"

4. Banquet

Master the number, time, place and meal label of the banquet and book the room in advance.

prepare drinks, and different people have different standards for drinks.

before ordering, ask the leader whether to order first, and pay attention to whether anyone has taboos. If you can't order, please ask the order manager for help. He will help you a lot. Generally, it's cold dishes and hot dishes. Generally, I will master the total number of 2 to 4 dishes on the basis of the total number of people. If it's not enough, I can sneak out and order again.

be sure to run errands frequently during the dinner! The former good-looking gentleman was also a quiet handsome man at the dinner table, but he was criticized by the leaders many times and taught him. Since then, he has been very diligent in serving dishes, pouring wine, getting parking cards, arranging vehicles and arranging driving, without too much words, and he has been praised by the guests for his thoughtful service every time. Trust me! It's not difficult, but it really works! Move it!

don't get drunk, look at the leader's eyes. Good-looking gentleman has seen some loyal employees drink themselves with good intentions in order to give the boss a long face, and finally become the boss's embarrassing aftermath to deal with these drunkards who have nowhere to put them.

an important reason not to get drunk is that you need to do the finishing work, such as checking out the bill, making out the invoice, arranging the car, arranging the driver and sending those drunks who have nowhere to put them safely to the dormitory.

5. Discussion

Make sure that the environment of the meeting room is clean, the temperature is comfortable "air conditioning, heating" and the light is bright and dark.

prepare relevant paper materials, pens, tea cups, fruits, computers, projection equipment, PPT, camera equipment and debug them.

Make leaders' seats, banners, welcome cards, etc. as required.

6. Visit

Make preparations for relevant reception, refer to the first part.

Simply introduce the process of the visit to the visitors on the way, so you can do your homework in advance and talk to the visitors about the weather, accommodation, special local food, local folk customs and so on.

avoid embarrassing chat. if you really have nothing to say, you can tell the visitors to take a break, which is considerate.

before the arrival, inform the receptionist of the arrival time five minutes in advance to prepare for the arrival, so that the relevant leaders can greet the guests at the gate in advance.

when introducing each other, pay attention to the sequence. The principle is to introduce "humble" first and then "respect", for example, introduce those with lower positions before those with higher positions, introduce the host before the guests, introduce the younger generation before the elders, and introduce the men before the women. How to write the service reception process 3

1. Understand the basic situation of the guests

When receiving the notice of the guests, we must first understand the unit, name, gender, nationality, occupation, level and number of people of the guests. Secondly, we should grasp the guests' intentions, understand the guests' purposes and requirements, as well as their plans for accommodation and schedule. Thirdly, we should know the arrival date, train number, flight and arrival time of the guests, and then report the above situation to the competent person in time, and notify the relevant departments and personnel to make all the preparations for the reception.

2. Determine the welcoming specifications

Arrange the reception staff according to the principle of identity equivalence. For more important guests, people with equivalent status and professional counterparts should be arranged to see them off; According to the special needs or the degree of relationship, people with higher status than the guests can be arranged for exceptional reception. For ordinary guests, they can be received by people who understand etiquette, are polite and speak fluently in the public relations department.

3. Layout of reception environment

A good environment is a sign of respect and courtesy for the guests. The environment of the reception room should be bright, quiet, neat and elegant, equipped with sofas, coffee tables, clothes hangers and telephones for receiving guests, talking and communicating. Indoor should be appropriately decorated with some flower bonsai, calligraphy and painting to increase the elegant atmosphere. You can also place several newspapers and periodicals and promotional materials about your unit for your guests to browse.

4. Make arrangements for welcoming guests

Contact the administrative or public transportation departments and arrange the welcoming vehicles on time; Prepare rooms and meals for guests in advance; If you are unfamiliar with the guests you are welcoming, you need to prepare a welcome card with "Welcome to Mr. (Ms.)" and the name of your company; If necessary, flowers can also be prepared.

Reception etiquette

Reservation is a very important link in the etiquette of business western food, and it is also the basis of business banquet. Only by arranging the time steadily and making good preparations can it be all-powerful in business. Below we will explain in detail how to invite guests to a business banquet as inviters.

Book a restaurant

When booking a restaurant, you should first choose a suitable restaurant. The environment of the restaurant should be suitable for business talks, so the noise in the restaurant should not be too loud, otherwise it will not only affect your conversation with the guests, but also affect people's mood. After choosing a good restaurant, you can book seats in the restaurant by phone. It is best to book two dates at the same time, and these two dates are Tuesday and Thursday of the same week.

The advantage of booking two dates at the same time is that you can reserve more flexible space. Perhaps your guests have not finalized the time, or you need to meet with two guests. In order not to delay your business activities, booking two dates at the same time is the best choice.

Make a guest list

If you have a series of guests to invite recently, you can list their names in the order from the most important to the least important, and then mark the reason for your invitation, so as to make accurate communication when you call.

telephone reservation

when making a telephone reservation, you can start with the least important guest. The purpose of this is to let you practice and accumulate experience in the reservation process and avoid making mistakes when making a telephone reservation with the most important guest. Of course, it is very normal for guests to refuse your invitation. You can talk to them.