Zhuhai Changlong Ocean World has been a very popular featured theme amusement park, where you can experience the world's top entertainment projects, full of excitement and thrilling scenes, you can seek more exciting play and entertainment modes here, the following to share with you the detailed play strategy.

When will Zhuhai Changlong open after the Spring Festival in 2020?

The specific time need to wait for the end of the epidemic period, when the first time will be announced.

Changlong Resort Announcement

According to the "People's Republic of China *** and the State National Health Health Commission Announcement (No. 1 of 2020)", in order to cooperate with the needs of epidemic prevention and control and to protect the health and safety of tourists and employees, Changlong Resort since January 24, 2020 from 17:00 to suspend the opening of the flagship Guangzhou Changlong Wild Animal World, Guangzhou Changlong Happy World, Guangzhou Changlong Bird Paradise, Guangzhou Changlong International Circus and Zhuhai Hengqin Changlong Ocean Kingdom and Zhuhai Hengqin Changlong Theater. The resumption of opening time will be announced later.

For visitors who have purchased park tickets and circus tickets, Changlong Resort will refund them through the original purchase channel as soon as possible. For details of the refund, please pay attention to the official website at www.chimelong.com or call the Changlong Resort customer service hotline at 400-883-0083.

Please accept our apologies for any inconvenience this may cause you. We wish you a happy, healthy and safe Chinese New Year.

Changlong Resort January 22, 2020 - February 15, 2020 Spring Festival winter holiday travel during the official direct order refund guidelines

January 22, 2020 - February 15, 2020 during the period of travel to the Changlong Resort order, you can reschedule the order to July 31, 2020 or before any time of the trip (hotel) The circus inventory is limited to the actual display shall prevail); for the request to refund the above period of travel in the official website of Changlong www.chimelong.com, Changlong official WeChat

"Changlong tourism" (micro-signal: chimelonggroup) or" Joyful Changlong", Changlong tourism APP, Changlong micro-official website to purchase unused orders, the refund operation guidelines are announced as follows:

1, refund operation

1, such as you are through the official website of the Changlong, Changlong official micro, Changlong tourism APP, Changlong micro-official website ordering orders:

< p>1)Visitors who have not picked up the physical ticket/two-dimensional code ticket/haven't checked in

Before the effective date (excluding the effective date), you can open the "Order Details" in the original ordering channel, click on the "Apply for After-sale" button, read the "Notice of Rescheduling", and then select the specific designated tour. After the rescheduling, you can select the specific date of the designated tour (if it involves a venue, you need to select the venue) / check-in date for rescheduling, and after the rescheduling is successful, you can check the latest order details on the original order interface.

2)Visitors who have already picked up their tickets (physical tickets / 2D code tickets) or those who are eligible for free online refund and rescheduling but whose self-service refund and rescheduling orders are unsuccessful need to contact offline customer service

a) Booking for single booking of the park or show tickets for the period of January 22, 2020 - February 15, 2020, before the validity date (excluding the validity date of the same day), come to the on-site customer service center of the Changlong Park to apply for a free rescheduling (the specific rescheduling date is to select the venue). Rescheduling (please contact the on-site customer service center for more details on rescheduling).

*Last acceptance time for rescheduling at the park's customer service center: during the ticket sales time on the day the ticket is valid, and stop accepting the rescheduling 2 hours before the park closes (if the park is open from 10:00-18:00 on that day, the rescheduling acceptance time will be from 10:00-16:00);

b) For orders booked for hotels during the period of January 22-February 15, 2020 At least 2 days before the check-in date before 17:00, telephone the official direct sales after the line 0756-3979688 way to deal with (business hours 09:00-18:00);

At present, the resort booking service center to receive more calls and messages, the response may be delayed, thank you for your understanding and patience, in case of busy line visitors can call the Changlong Tourism Resort Booking Service Center: 400-8830083 for consultation (scenic artificial service time 09:00-18:00, hotel artificial service time: 24 hours a day), our staff will provide you with full assistance.

2, if you are in the Tmall Changlong tourism official flagship store purchased Changlong orders, such as the need to consult the refund matters, we recommend that you directly contact Want online customer service message (business hours 09:00-18:00), customer service will reply as soon as possible.

Two, refund time limit and rules

1, refund time limit

1) hotel net room orders can be ordered through the Changlong ordering platform according to 2 days in advance before 17:00, the operation of their own need to return the order (depending on the inventory of the hotel room); the hotel set of orders can be self-service 2 days in advance before 17:00 to return;

2) Parks and performing arts tickets can be ordered through the Changlong ordering platform by 1 day in advance before 24:00 self-service refund orders; ticket change can only be selected on July 31, 2020 or before any day of the designated play date, but can not be rescheduled to the day of the operation to be used;

3) each eligible for rescheduling the order is allowed to reschedule only once online free of charge (to change the date of the proposed date of the ticket price must be with the original date of play of the (The ticket price of the proposed date must be the same as the original date of play of the ticket/room price, ticket type/room product in order to reschedule successfully), and can not be rescheduled across the specified time, and the selected date of the ticket/products are still available for sale. If the product is no longer available on the date you want to reschedule, you cannot reschedule, please select another date. Once the rescheduling is successful, no further online rescheduling or withdrawal is allowed.

4)Because some products have available dates, venues and inventory limitations (such as circus theater tickets, hotel housing inventory), public sale, first-purchase-first-served, in the rescheduling operation, you need to choose a specific date and venue; if you choose a date that is no longer available for the product or the venue, you will not be able to choose the date and venue, you need to choose another optional date and venue for rescheduling.

5)For some products, such as circus show tickets, the number of shows and show time may be adjusted after rescheduling, so please pay attention to the on-site announcement or SMS notification.

2. Refund time:

1) For online unsubscribing: within 10-15 working days from the submission of online unsubscribing application (audited), the refund can be made to the corresponding account along the original payment channel, and the specific time will be subject to the actual arrival time of the third-party payment platform or the bank.

2)For offline unsubscription: within 25-30 working days from the date of successful unsubscription application, the corresponding account will be returned along the original payment channel, and the specific time will be subject to the actual arrival time of the third-party payment platform or the bank.

Third, after February 15, 2020 travel orders, in accordance with the rules of the Changlong platform to withdraw or reschedule their own travel (specific to the system display and judgment shall prevail);

Fourth, such as you are in the third-party platform (such as Ctrip, Touniu, Meituan, travel agencies and other agents) purchased under the Changlong Resort Hotel or Park tickets products, the specific details of the return and change and the process, please contact your previous Please contact the channel you purchased the tickets from before for more details and procedures.

Changlong Group

January 23, 2020