Respecting the guest.

Respect for the guest: Treat the guest as an individual and respect their needs, feelings and opinions. Avoid stereotyping or prejudicing guests and instead provide personalized service with an open mind.

Creating a positive experience: The concept of "the guest is not a waiter" emphasizes the importance and status of the customer in the business relationship, and requires that the process of providing services be guest-centered, respecting their needs and feelings, and is committed to creating a positive experience, so that they are satisfied with the service and pleasure.