Tourism management majors train professionals in front-line service and management to meet the needs of tourism enterprises and institutions in the new situation.

Introduction of tourism specialty:

To cultivate front-line service and management professionals who meet the needs of tourism enterprises and institutions in the new situation, they have good ideological and moral quality and comprehensive quality, and have strong comprehensive professional ability and development foundation.

Teaching content:

Introduction to tourism, tourism geography, tourism psychology, tourism laws and regulations, tour guide practice, travel agency management, front office service, room service, catering service, tourism product sales, scenic spot management, dishes and drinks, recreational services, tea art, tourism English and other courses;

corresponding occupation:

hotel services: all kinds of hotels, front-line reception services such as hotel lobby, guest room, catering and recreation, and corresponding grass-roots management work. Can serve as greeter, bellboy, room reservation clerk, reception desk receptionist, inquirer, business center waiter, telephone operator;

room attendants, public area cleaners and waiters, restaurant ushers, restaurant waiters, bar waiters, bartenders, room service waiters, catering administrators, fitness and entertainment venue waiters, hotel lobby assistants, customer relations directors, marketing representatives, etc.

professional qualification certificate:

hotel services: junior (middle) waiters in the lobby, junior (middle) waiters in rooms, junior (middle) waiters in restaurants, junior (middle) waiters in conference reception, junior (middle) waiters in cashier, junior (middle) waiters in wine mixing, junior (middle) waiters in flower arranging and junior (middle) waiters in tea art.

tour guide services: national tour guide qualification certificate, junior (middle) level waiters in guest rooms and junior (middle) level waiters in restaurants. Scenic spot services: tour scenic spot narrator, junior (middle) waiter in guest room, junior (middle) waiter in restaurant.

tourism exhibition: exhibition post competency certificate, junior (middle) level staff of conference reception, foreign language interpreter, junior (middle) level staff of guest room, junior (middle) level staff of restaurant, and junior staff of public relations marketing.

Professional ability requirements:

1. Have basic knowledge and professional ethics in tourism services and be familiar with relevant laws and regulations; Have a strong sense of service, courtesy, honesty and trustworthiness, hard-working.

2. Understand the service process and terminology of the main positions in the tourism service department, and provide appropriate reception services.

3. Have the service skills of main positions and strong adaptability; Have the ability to communicate with guests in foreign languages in service posts.

4. Have the knowledge and ability to use, maintain and maintain basic facilities and equipment, and can skillfully use computer network technology for business communication and standardized services.

5. Have a sense of teamwork and the ability to coordinate interpersonal relationships; Have the ability to continue learning, apply new technology and adapt to career changes; Have the ability of self-innovation and entrepreneurship.

6, can obtain two (or more than two) professional qualification certificates related to this major.