1. "I'm very sorry to bring you a bad experience, and we will improve it immediately. For the hair problems you feedback, we will strengthen hygiene management to ensure that every takeaway is clean and hygienic. Thank you for your valuable advice and wish you a happy life! "

2. "Dear customer, I am very sorry for the bad dining experience. We will take immediate measures to solve the problem. For the hair problem you mentioned, we will strengthen the personal hygiene management of employees to ensure food safety and hygiene. Thank you again for your feedback and wish you a happy life! "