The first one is called to retain customers, call it the promise of time limit.
Southern Post made a road sign written above, can reach the world in one minute, which is called the commitment of the time limit, the time of the time, the limit of the limit. At the same time in Guangdong Post see there is such a commitment, you in the day before 3:00 p.m. to the express mail to the hands of the staff, the next day before 11:00 p.m. to arrive in the Pearl River Delta, before 1:00 p.m. to arrive in Hong Kong and Macao, which is called time limit of the commitment.
The second one is called anticipating customer needs and staying one step ahead of customers.
By citing a case, for example, go to a restaurant to eat together, to the restaurant to eat, chopsticks fell to the ground, pick up the chopsticks, this time shouted, "waiter, give me a pair of chopsticks." The waiter replied, "Okay, wait a minute." This is the most heard, but usually after finishing this sentence, the waiter can't send it over in two minutes, and you have to urge the waiter two more times to send it over, so the sentence of "OK, wait a minute" has already made the customers dissatisfied. Once saw a lot of five-star hotels, their hardware decoration is far more than those street stalls, much more upscale, but its software is still with the guests said "yes, you wait". The hardware has improved, the software has not gone up, not synchronized.
The waiter gave the guest a pair of chopsticks, and the waiter said, "Okay, I'll be right there. When he said it would be right away, the guest felt it would be faster. Because the waiter counted down, the waiter forced himself a hand so the guest will feel faster. This time it is called no dissatisfaction.
The waiter gave a pair of chopsticks, okay, ten seconds to deliver. When it says ten seconds to deliver, it meets the first of the quality service standards, which is called the time commitment.