★ Hotel daily management work summary of 10 ★

★ Hotel waiter personal work summary of 10 ★

★ 2022 hotel monthly work summary (10) ★

★ 2022 hotel marketing first half of the summary of the work of the selected ★

★? 2022 hotel room manager first half of the work summary of 5 ★

2022 hotel front desk first half of the work summary of the selected 1

hotel work in all aspects of the day-to-day minutiae, to do a good job in the hotel work requires patience and careful, adhere to the good job of their own work, the perfect The work of the hotel is to be patient and careful, insist on doing their work, perfect completion of the work task.

The front desk is to show the image of the hotel, the starting point of the service. For guests, the front desk is the first step of their contact with our hotel, the first impression of the hotel, the front of the hotel, is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to the guests, starting from the front desk to welcome the guests, a good start is half of the success. With the realization of its importance, so we must do our job seriously. Therefore, I have been in the past five months I have been in strict accordance with the hotel's regulations. Summarized can be used in the following five aspects:

First, the basic etiquette

Like all the other service industry, courtesy, etiquette: how to maintain a smile, how to greet the guests, how to provide services to guests, in the service of the guest to be used in the language and so on.

Second, pay attention to the image

The front desk is the first impression of the hotel, is the face of the hotel. Therefore, our front desk staff must require light makeup, with uniforms on duty, with a good mental outlook on the guest, so as to maintain the image of the hotel, so that guests understand and see the spirit of our Yibang. Thus leaving a deep and favorable impression! Moreover, it is also conducive to the improvement of our own image and cultivation. Thus, affecting our future life.

Third, the front desk business knowledge training

The main daily workflow, the front desk of the daily work is very tedious, the guests check in, check out of the handling, telephone transfer, inquiries, provide information, luggage storage, pick-up and drop-off information inquiries and verification. Order checking and verification, room scheduling, handover work during the shift changeover, etc.. Therefore, we must always maintain a serious, meticulous work style and sense of responsibility! So as not to bring a lot of inconvenience to the guests and their colleagues! Hotel reception half-year work summary

Fourth, reception English

Some reception English ability to have is the basic requirements of each of our receptionist, so that we can be good for the service of guests from foreign countries. For the reception of English, I thought that for a person like me who majored in English is not a problem, but later in the reception of foreign guests, a lot of problems came out for me has been more than a year without contact with the English language that I understand that I have a number of words have been rusty, but also a lot of facilities and equipment of the hotel's name are not previously contacted. Fortunately, our hotel has organized the English training for the receptionist, so that I can review and consolidate the words I have learned before. I also learned a lot of words that I had not come across before, such as the names of many facilities and equipment. Through this training, I realized that no matter what time it is, don't forget to learn, and keep charging myself! The only way to make better progress is to keep learning, so that all aspects of their ability to continue to strengthen!

Fifth, the big picture, regardless of personal gains and losses

Whether it is working time or vacation time, if the hotel has a temporary task allocation, I will obey the arrangements, actively go with, do not find reasons to shirk. As a member of Yibang, I will dedicate myself to the hotel. Usually actively participate in the activities organized by the hotel to strengthen the relationship between colleagues and communication between departments. And understand more about the basic situation of our hotel and business content. In order to lay a foundation for better work in the future. Hotel reception half-year work summary

In the past five months I have a lot of aspects of the shortcomings, such as leadership and colleagues of the exchange of some of the shortcomings, but also some of the shortcomings of the work, my colleagues and I put forward the proposal is that more guests I will be nervous, in the new year, in the future, I will work to overcome this mentality. I am also very grateful to give me advice colleagues! Because of you I recognize my own shortcomings, only to have the opportunity to correct. I also have a great help! Although the work of the front desk is sometimes more trivial, but the size of the matter is to be serious in order to do a good job. So I will do everything with all my heart. Thank you for the departmental leadership of the teaching and the company to give me the opportunity, in the future I will strengthen the learning, hard work!

2022 hotel front desk first half of the year work summary selected 2

20_ the first half of the year in the group under the guidance of the leadership of the leadership, in our wine leadership and colleagues support and help, I know nothing about the management of the front desk of the hotel to the present to be able to independently on duty and part of the management. From not too actively speak, to now be able to communicate freely, I am very grateful to the leadership and colleagues to help me, now the first half of the work is summarized as follows:

First, the main work completed

Front desk management work because they are still in the learning stage, the management of all aspects of the work is not yet in place, did not lead the front office team by example,

Second, the second half of the work plan

In accordance with the Group's leadership, we will continue to work together to improve the management of the front office, and the work of the front office.

In accordance with the group's system of strict management, rewards and penalties, supervision in place, to create a non-righteous team plan is as follows:

1, to improve their own understanding of the

The hotel is a service work, and the front desk management is particularly important only to continue to constantly improve their own thinking on the importance of the front desk management and service work to understand, in order to manage the front desk, only based on the work of their own, focus on Each service link, improve their own understanding, in order to ensure good management of the front desk work.

2, solid work

Only treat the work diligently and solidly, seriously do the management, and constantly learn all aspects of knowledge, in order to have a good start.

3, front desk training

Front desk courtesy, etiquette, how to maintain a smile, how to greet the guests service etiquette twice a month detailing training to maintain the image of the hotel, enhance their own cultivation

4, front desk English training

The second half of the plan to train simple English reception, to provide guests with higher quality services, enhance the hotel grade

5, to the overall situation, regardless of personal gains and losses

Whether it is working time or vacation time, if the hotel temporary task assignment, I will obey the arrangements, actively cooperate, do not look for reasons to shirk, as a member of the company I will dedicate myself to a force for the hotel to actively participate in the activities of the company's organization to strengthen the feelings between colleagues and communication between departments. More learning, more understanding of our hotel operations, leading the front desk team to do a good job of service sales work for the hotel company to create more benefits.

Summary: In the past six months, I have a lot of aspects to do not do well, there are a lot of shortcomings in the work of the leadership hope that more suggestions to help me grow very quickly, the leadership to teach me will learn by heart. Do a good job of everything, thanks to the leadership of the department of teaching and the company gave me the opportunity to work in the future, I will strengthen the learning, hard work, for the development of the hotel company, personally dedicated to pay.

2022 Hotel Front Desk First Half of the Year Summary Selected 3

The first half of 20_ is about to pass, we are full of confidence to usher in the second half of 20_. The past six months, is to promote the hotel "safety, operation, service" three major themes of the half-year, but also the hotel revenue and profit indicators to complete a more satisfactory half-year. On the occasion of the new year, it is necessary to review and summarize the work of the past six months, achievements, experiences and shortcomings, in order to help build on the strengths and avoid weaknesses, and forge ahead.

First, the introduction of brand management, grasp the work of the guest room

The hotel through the introduction of brand management, strengthen the "basic code of conduct for staff hospitality" on the "instrument, smile, greetings," and other 20 words of training, strengthen the management of the site supervision and quality inspection, and gradually improve the front desk hospitality department and post window image, and continuously improve the staff's image of the window, and improve the staff's performance. Window image of the front desk hospitality departments and positions, and constantly improve the quality of service standards of employees. As a result, in May this year by the Municipal Tourism Bureau once a year to organize the star-rated hotels open and secret scoring and evaluation, my store only deducted 2 points, to obtain a higher score of quality service, the same star-rated hotels in the region among the best. In addition, in the reception service of large-scale activities, our store sales, front office, guest rooms, property, restaurants and other departments or positions, respectively received from the activities of the organizing committee of the letter of commendation, the letter are praised: "the hotel staff's warm and considerate service to our daily life to provide the necessary logistical support, so that we can successfully complete the event.

Second, the quality of the premise, to grasp the work of the rooms

1, the morning meeting of the team. In order to ensure that the hotel's basic product "rooms" quality and stability, the Department of Rooms in accordance with the hotel requirements, the establishment of a long package and the bulk of the morning meeting of the team system, the day's work to set up, each employee's instrumentation is not neat to standardize the staff, so that all employees can be consistent in their thinking to ensure that the work can be implemented. In the weekly meeting of the team In the weekly meeting of the team to summarize last week's work, the next week's work to arrange and form the text, at the same time will be the content of the relevant documents into which the hotel, fully embodies the "strict, fine, solid" style of work.

2, security checks. In addition to the establishment of a full-time departmental safety and security officer in charge, the safety knowledge training into a system throughout the year, reflecting the different levels, content. From the hotel's corresponding preventive measures, emergency handling to the requirements of the inspection of electrical appliances and so on, starting from the drop. Clearly define the person in charge of safety in each area, and put it on the wall in the form of text, emphasizing the working principle of "who is in charge, who is responsible" and "teamwork". For the resident guests, meeting guests, passers-by to carefully observe, carefully check, so that no oversight. All year long, the bulk of the area **** found that the residents do not match the room ____, do not match the personnel ____ people.

3, departmental training. In the hotel organization training at the same time, monthly plans for the department staff to carry out the "20 words" guidelines content and post business training. For example, the sales department of the front office, to grasp the training of the positions, to achieve "daily theme, daily training". In stages, content of the front office staff training and assessment. Front desk reception, cashier every day after the morning shift to use their spare time for training; supervisor, foreman every two weeks for a training, front office staff monthly training. The training includes business knowledge, reception of foreign guests, sales techniques, case analysis, emergency problem handling and so on. Through training, the overall quality of the staff has improved, the English level has improved, the business level has improved, and the satisfaction of the guests has improved. Over the past year, each department **** self-organized training batch, about people to participate. The hotel and the department combined two-level training to improve the overall quality of the staff's thinking, service attitude and business reception capacity.

2022 hotel receptionist first half of the work summary selection 4

A way of laughter, all the way through the wind and rain, looking back to the hotel I came to the six months, the novelty and delight in the same, touched and thank you and coexist, six months, although the time is short, but the harvest is for me! Fruitful, every day here, every experience of a thing, every contact with a person, the gold content of this process, by no means less than my ten years in the school door to learn the value, so I thank the leaders of the meticulous care, thanks to colleagues in the work of the cooperation and care of life, on the specific work of the following summarizes:

First, the work

During this period, I Understand the hotel's guidelines, layout and construction, departmental division, work allocation, personnel positioning and other natural conditions, the comprehensive department to exercise the office functions, a link between the leadership and the staff of an important department, I am honored to be a member of this small collective, every day responsible for receiving meal tickets although very trivial, but can reflect the strictness of the management of our hotel in the management of the advanced, quality inspection is a must for any business, And is an important security sector, as a service industry quality inspection is the most important, whether it is the hygiene of the guest rooms, or catering waiter's instrumentation and grooming does not affect the development of our hotel operations, I know from the beginning to see now have a pair of insightful eyes, which is a progress of mine, a great gain.

The board is our hotel window to the internal propaganda, through the publication of newspapers not only improve my writing level has also enhanced my language skills, assessment period in the help of the organization of the two assessment materials, I y feel their own language listing skills and lack of logical thinking, to the first line of service is the most rewarding place, although the hard work although tense, but I learned to organize the room, open the night bed, and how to place to have the best quality of life, and how to put it in the hotel. I learned how to organize the room, open the night bed, and how to arrange the aesthetic knowledge, and experts in the ushering in and out of the experts to understand the preferences of the experts in a timely manner, in order to better service, which is the most important for our graduates, long time ago to get ready, but the floor attendants are really too busy to see them sleep and sleep and eat, overtime work, I was touched, although I am a student, but I'm a hotel employee, so I didn't participate in the job fair, I'm not a student. So I did not participate in the job fair, I say this is not to say that I myself are how great, but I was such a unity, dedication, pragmatic collective and touched, dedication is selfless, so warm, passion is hot, so shiny, which is the wealth of the enterprise, the capital of growth!

Second, the learning experience

As a business unit under the operating class places - International Hotel has its unique superiority, from the management system to the development of the scale has become the best in the industry, the overall quality of the staff in the University of this particular atmosphere has been inculcated, the leader can be far-sighted, to develop the external market at the same time cut the staff's interests into account, can have a sense of community, the overall picture of the situation. Although this is a new enterprise, but also a vitality and creativity of the enterprise, and then this every day, I can see the hope.

But the development of things is two-sided, as a new enterprise in the market under the impact of the wave of competition will definitely show the soft side, there will be contradictions arising, as long as we find ways to solve the problem we will be more on the next level, competition is also the biggest development of the enterprise power, the key is to master the skills of competition to avoid competition, enhance the sense of innovation, the courage to break the traditional concepts, business concepts, management innovation. Traditional concepts, business concepts, management innovation gradually from the market-oriented to people-oriented management mechanism to approach, shaping the brand enterprise with Jia Da characteristics.

How much ambition, how much complacency, how much youthful arrogance, how many songs and laughter in yesterday's diary painted an end, but the future year is today as a starting point, new goals, new challenges, there should be a new start, in the new year continue to work hard, hard reporting, hard learning, hard summarization, and finally I wish that our hotel in the clear as a wash in the sunny skies, and I wish you all the best. Racing, I wish all managers in the work of the journey forward, life on the runway smooth sailing, I wish all colleagues in the second half of the renewal of life's new splendor!

2022 hotel receptionist first half of the work summary selected 5

20__ years, I am in the company's leadership and the support and help of all colleagues, in accordance with the company's requirements, and better complete their own work. Through study and work, there is a new breakthrough in the mode of work, the way of work has been a big change, now the work of the year is summarized as follows:

First, standardize the service language, improve the quality of service to the guests

In order to reflect the professionalism of the personnel engaged in the hotel, in response to the Housekeeping Department of the various posts of the phenomenon of non-standardized and non-uniformity in the language of service, the manager and the minister of the new and old The manager and minister of the old and new employees have carried out a number of accompanying training. Training such as the relevant rooms to do room procedures, standardized service language, guest services and so on.

Second, adhere to the bedding a guest a change, towel type according to the requirements of the guests at any time to change

Strict implementation of the "three-stage system of room checking". The hotel's main income from the guest room, engaged in guest room work, the brunt of how to make the guest room to achieve a qualified commodity for sale, which includes room hygiene, facilities and equipment, items equipped with, in order to effectively improve the quality of guest room pass rate, the Department of the strict implementation of the "three-stage room inspection system", that is, the staff self-checking, foreman census, the supervisor of the random check, to do the layers of checking, and strive to improve the quality of the guest room, to improve the quality of the guest room. To do the layers of gatekeeper, and strive to minimize the omission.

Third, promote the solution to reduce expenditure

The Guest Room Department is the highest cost of a hotel department, in line with the idea of saving is to create profits, the Department called on all employees to start from the beginning of the self, from the beginning of the little things to do to eliminate all the phenomena of waste. Strengthen the staff's awareness of energy saving, mainly in:

1. Recycling guest disposable low value consumables, such as toothpaste can be used as a cleaning agent.

2. Check the check-out after the unplugging of the electricity license.

3. Turn off the lights and air conditioning when you are done with your room.

4. Regularly switch on and off the lights at the entrance to the elevator.

This day after day implementation, for the hotel to save a lot of electricity.

Fourth, strengthen the maintenance of equipment, focusing on cleanliness and hygiene

Room facilities can reach the specified service life, is a direct impact on the hotel's efficiency and long-term development of the key, so in the maintenance of facilities and equipment on the Department of Housekeeping strict implementation of the facilities and equipment maintenance regulations, regular mattresses turned, furniture waxed on a regular basis to maintain the room's electrical appliances, facilities and equipment in accordance with the correct method of operation and use, to extend their service life. prolong their service life. In particular, the maintenance of the carpet, the Department of Rooms attaches great importance to the staff in their usual work, as long as the carpet is found on the point-like stains, should be done in a timely manner to clean, which not only reduces the number of times the carpet is washed, but also maintains the overall health of the carpet.

V. Cultivate technical skills, improve the practical level of guest room staff

In order to do a good job of guest room hygiene and service work. In the first half of this year, the head office held the fourth skills competition in the Department of Rooms have got the first and second place good results. Company housekeeping department from the second half of the year to take advantage of the off-season, the floor staff to carry out technical training activities, the staff of the cleaning room skills and bed-making, paving, and theoretical knowledge, from which the staff found that the operation of the staff is very non-standardized, unscientific, in view of the existence of the problem, the company's leadership specifically convened a meeting to analyze the problems that existed on the staff to be re-trained to correct the staff's bad operating habits. And successfully organized the first skills competition of the company this year. Li Dan of my team won the second place. The company this year through this series of training and competition. The overall quality of employees and work skills have achieved certain results. The quality of room hygiene has improved.

In the second half of the year I will assist the leaders and ministers to do a good job in the daily work of the rooms department. Reasonable arrangements for floor attendants on duty, shift work. Do a good job of the reception, the arrangement of work, work during the discovery of the problem should be dealt with in a timely manner, there are difficult problems should be reported to the leadership in a timely manner. Strengthen the inspection and maintenance of facilities and equipment, the quality of daily hygiene of the guest rooms should be strictly controlled, reasonable arrangement of planned hygiene, and do a good job of floor safety, fire prevention and hygiene work. Lead by example, supervise and check the floor service staff to do a good job in service work. Do a good job of service work at the same time to grasp the ideological work, to achieve unity and love, help each other, *** with progress. Effectively fulfill their duties, seriously complete the other work assigned by the superiors. Efforts to do their jobs.

In the next few days, I want to work hard, and strive to correct deficiencies, carry forward the advantages, and strive to achieve greater results for the hotel to create higher value.

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