Specific process: let the buyer contact Ctrip online customer service with his mobile phone, provide the order number, and request to delete the corresponding evaluation. After the customer service verifies the relevant information, it can be deleted within one working day.
If parents don't have time to take care of it, they can also let the public relations company solve it as soon as possible to minimize the losses caused by bad reviews.
Question 2: How do you deal with the malicious bad reviews given by the guests? This kind of mindless comments, I have seen the general automatic filtering.
Question 3: How does Ctrip delete malicious bad reviews? As a bystander, merchants follow normal rules and procedures, and customers should be compensated for damage. From the customer's point of view, he knows his fault, maybe it's just a moment's carelessness and negligence, and he is bound to be sad. Later, I was fined, and my heart was even more unhappy. He spent money but didn't get a good experience, and bad reviews are also reasonable.
As a merchant, we recovered 30 yuan's losses, got bad reviews, lost a customer, brought after-sales troubles, and caused the loss of potential customers. ...
In contrast, we can stick to the principle, stick to the bottom line, or suffer a little loss, lose a little profit, and let customers get a good experience.
In fact, the answer lies in your question. You must untie the bell and the person who tied it. Only by solving the entanglement in each other's hearts can you really solve the problem, not only to solve the bad reviews, but also to communicate with buyers.
I hope the landlord will solve his troubles as soon as possible and bless you!
Question 4: How to delete Ctrip's malicious bad reviews? In fact, it is a malicious bad review, and guests will not call to delete it. The hotel has no way to handle it. Let's talk to Ctrip about the impact. Ctrip can unilaterally delete it and delete it by calling every day.
Question 5: Can guests cancel the bad reviews on Ctrip? Hello! Thank you for your attention to Ctrip.com!
Hello, if you mean hotel reviews, you can delete them. If a guest wants to delete a comment, he can dial 10 106666 to 8 between 9: 00 and Ctrip customer service will delete the comment for him. But after deleting the comments, guests can't make any comments on the order. In case of doubt, it is suggested that you send "KF" between 9: 00- 18: 00 after paying attention to iCtrip WeChat, and we will have a special person to verify and handle specific matters for you.
For more domestic hotel discount information, please click here: dwz/sPrAK to learn about it ~ ~
You can search "iCRIP" of Ctrip WeChat official account on WeChat, reply "Binding" or "Association", and you can use WeChat to book Ctrip products, and there are exclusive promotions to surprise you who love to travel ~
In addition, I recommend that you download the "Ctrip Travel" app (m.ctrip/m/c270), "Ctrip is in hand, just leave!"
Move your finger, scan the QR code below and follow the download, making an appointment for consultation easier ~
Question 6: How to delete the malicious bad reviews of the guests of the US delegation? As far as I know, sellers can't delete customer comments by themselves! Think about it, if the seller can delete the information that is unfavorable to him and leave only the information that is beneficial to him, is it unfair to the customer's reference?
Question 7: How does Ctrip delete bad reviews? Ctrip is quite pitted. Many of those tour groups are unreliable, but it's hard for the cheated donkey friends to comment. Bad reviews were directly deleted by Ctrip. If you give a bad review, your ip will be blocked for a period of time so that you can't see it. Alas, talking too much is all tears. I've been there myself.
Question 8: Why is the hotel booked by Ctrip not good? I wanted to give a bad review, but the online review failed and only showed good reviews. It will be too sad to go to another website next time.
Question 9: Can I delete the bad reviews of Ctrip? It seems impossible. Look behind official website.
Question 10: Is there any way to delete Ctrip's bad reviews? Even if the guest agrees, there is no way to delete it. The only way to save them is to persuade the guests to follow up. The main content of the follow-up needs to reflect that the customer made a mistake, so that other customers feel that the customer misunderstood when booking, and your own service is fine.
At the same time, it is also recommended to do the service details well. Ctrip's assessment mechanism is still very strict and biased towards consumers. Even if customers have malicious bad reviews, it is difficult to delete them. Bad reviews will do great harm to the quality of the store.
I hope my answer can help you and wish you a prosperous business.