Reception work is an important part of the corporate office work system, the level of reception work can be centrally reflected in the overall image of an enterprise, can demonstrate the quality and ability of the reception staff, and at the same time for the promotion of the work has a very important role. In the new situation, in order to adapt to the requirements of enterprise development, the office reception work must be warm and considerate, patient and meticulous, standardized and orderly, guest satisfaction, so as to better play the role of the functional departments, in order to take practical action to set up a new image of the modern enterprise organs. \x0d\ I, carefully and meticulously do a good job of preparation before the reception \x0d\ Reception to make adequate preparations before the reception is to ensure the quality of the reception work of the premise. First of all, communicate the situation and understand the intention. After receiving the notice or phone call from the higher authorities or each other, you should immediately report to the relevant leaders and take the initiative to contact each other to understand clearly the number of superiors or each other's visit, identity, ethnicity, gender, schedule, etc., and should also grasp the higher leadership to check and guide which work or the main purpose of the visiting guests, what are the requirements, and the way of the activities, etc., in order to arrange for good food and beverage, vehicles, and to determine the type of visit or meeting Types and locations of visits or meetings and other various tasks. \x0d\ Secondly, think ahead and make careful arrangements. After understanding and grasping the above situation, the next reception work for full consideration, mainly including the preparation of the required materials, the determination of the location of the meeting, catering arrangements, the end of the send-off etiquette and other related matters of note. Each task and each link in the consideration should refine the task, so that the division of labor is reasonable and the responsibility is clear, so that each work is responsible for someone, someone to undertake, someone to implement. When considering the reception work, we should pay attention to the difference between the treatment of higher authorities and the brotherhood, according to the individual, according to the need for proper arrangements. After the reception work is considered mature, timely report to the competent leadership, consult the leadership, and further improve the reception work in accordance with the requirements of the leadership. Next, it enters the stage of concrete implementation: Firstly, we quickly convene the relevant personnel in the office to make detailed arrangements for the reception work, so that each participant is clear about their responsibilities and tasks. Second, the meeting of the materials required to write, print to supervise the process, must be sorted out before the meeting, while the meeting of the required fruit, tea and other hospitality items to prepare, found insufficient, timely procurement, in case the meeting is not enough. Third, notify the catering department to do a good job of table arrangements, meal preparation. All the details must be considered and arranged to ensure that nothing goes wrong. \x0d\ Reception work is relatively complicated, each link directly or indirectly affects the overall image of the unit, the reception staff must be careful, careful, can not be careless, would rather be prepared for, not to be prepared, otherwise it will be in front of the changed circumstances at their wits' end, prone to loopholes. The experience in this regard is very deep, accidental circumstances, often catch us off guard. Such as sometimes held a meeting according to the notice required so many people to participate in the preparation of so many venues and tables and chairs, the results of some units to send more people to participate in the temporary search for someone to set up the seats made a mess, so that participants can not be seated on time. Sometimes there are changes in the leadership to attend the meeting, originally learned that a leader has not returned from a business trip, the seat on the card is not put, the results in the minutes before the meeting this leader suddenly came, caught off guard. In any case, this is due to the work of the consideration is not caused. So that the meeting to stand the test, do to stand the verification. Plan to be thorough, action to be cautious. Receptionists must make themselves into the habit of careful and then careful work. \x0d\ Second, warm and considerate to do a good job in the reception of services \x0d\ In the specific reception work, to arrange for a good meet, meeting, catering, send off work, and pay attention to good coordination and cooperation, so that all links are properly connected. The first is to meet the superior leaders or brother units. As responsible for the reception of the person in charge of the work, in the higher leadership or brother unit leaders to determine the departure time before, and its accompanying responsible personnel to get in touch with, in order to know when the leadership to leave, in case the leadership has what important matters delayed departure time and as a reception unit do not know. If through the contact to determine the leadership has departed, as the person in charge of the reception should be informed in a timely manner, so that the leadership to make ready to receive downstairs. Greeting leaders should also pay attention to their own walking position, greetings and handshakes when the action, introduce the order of leadership and the arrangement of the meeting seating and so on. Second, pay attention to the details of the service in the meeting process, service personnel in the pouring of water, fixed-point timing, every 15 minutes or half an hour to the conference room to pour water, as the person in charge of the reception in the meeting during the meeting, such as found that the leader of the water has been finished, to promptly notify the service personnel to pour water. \x0d\ Thirdly, catering should be consulted in advance and arranged early. As the person in charge of the reception should communicate with the accompanying staff of the leaders of the inspection and visit early, to understand whether there are any minorities or other precautions in their line, in the arrangement of catering, more comfortable, more likely to make the arrival of the staff to feel that the consideration of the thoughtfulness of the service in place. \x0d\ Finally, pay attention to the etiquette when sending off. After the end of the activities and agenda, you should arrange a good send-off, notify the driver in advance to the entrance of the restaurant, waiting for the leader. Before the leaders get on the bus, shaking hands to send off, get on the bus, waving goodbye, I wish to come to check, visitors have a safe journey. Also note that you must wait to come to the check, visitors to take the vehicle start before leaving. \x0d\ Third, timely and comprehensive to do a good job after the reception summary \x0d\ The entire reception activities after the end of the reception staff to the activities of a serious and comprehensive summary, to see what aspects of the leadership of the most satisfied, which aspects of the problems or shortcomings, good aspects to continue to carry forward the shortcomings to make up for the improvement. To summarize and continuously improve the quality and efficiency of reception, so that the future of the reception of a clear division of responsibility, clear hierarchical head, both to the satisfaction of the guests, but also to reduce the cost of reception. A unit can not leave a good impression on the visiting leaders, in addition to the unit's hardware facilities, the quality of reception staff is also an important factor. This requires the reception staff to pay close attention to the reception etiquette, in the reception to be neatly dressed, warm and elegant speech, dignified and generous demeanor, pay attention to grasp the proportion, grasp the scale, to be simple, sincere, enthusiastic, so that the visiting leaders have a "home away from home" feeling. At the same time, the staff should pay attention to the usual accumulation of learning, understanding and mastering all aspects of knowledge, especially on the unit's situation to know well, in order to better do a good job of reception.