The last month of this year is coming to an end, and the new year is coming. In order to welcome the new future, our hotel has prepared many activities to attract more customers and achieve better performance at this stage of China New Year. Although I am only an ordinary employee in the hotel at present, I always follow the leadership's policies, work hard and dare not relax at all, so I believe that in the future, I will definitely make myself move towards a higher position through my own efforts.

Working in a hotel, it is important to be careful and enthusiastic about visiting guests. This is the quality that an excellent hotel worker should have. Although these conditions are relatively simple at first glance, it is actually quite difficult to persist for a long time. After all, I feel tired after working for a long time, which is not good for my work, so how to keep the freshness of my work is a problem I have been thinking about. My job is to receive hotel customers, so I deal with them almost all the time in my daily work, and the way to maintain a good working attitude is to keep learning knowledge and exercise more. When I study, I can feel a kind of inner peace. There is a lot of business and related knowledge in the hotel. I want to consult my predecessors in the hotel from time to time and learn more stories related to the hotel. In addition, it is very important to exercise after work, because you basically work standing during the day, so you should adjust your physical condition after a hard day.

In addition to the above, there is a very important premise that I can always maintain a good state in my work, that is, I want to be full of love for this job. I have a habit of doing something, or not doing it, and doing it well once I start. This is also an obsessive-compulsive disorder of mine, so when I do something, I am full of passion. My performance was naturally noticed by everyone. Many colleagues praised me for being a good person and doing things well, which made me a little ashamed, because I really have a lot to improve, such as strengthening my business proficiency and how to communicate with people better. Learning is a never-ending thing. I have to calm down and work hard.

In the new year, I will live up to the help and advice of hotel leaders. I will continue to carry forward the spirit of our hotel and try my best to make the work more thoughtful!

2.2022 Hotel Annual Personal Work Summary

The year of 20__ has quietly ended, and _ _ hotels have also made great breakthroughs and changes in this year. As an ordinary member of the hotel, I feel change in stability, innovate in change, develop in innovation and feel pressure in development. This year has an indelible memory and unrepeatable significance for me and my administrative department. In daily management, corporate culture construction, human resources, quality inspection, safety, outsourcing and other aspects have gained a lot. Every job I have experienced and completed has become the driving force for future progress and laid a good foundation for 20__ _ years of work. Today, I will briefly summarize my personal and administrative work, and report my work ideas for 20__ _ years to my leaders and colleagues. I hope you can correct me.

I. Work Summary for 20__ years

Looking back on the work in the past 20 years, we can say that there are gains and losses. As a shareholder of the hotel and a member of the board of supervisors, my work and responsibilities have also strengthened my sense of responsibility and utilization. Before I started working in a hotel, I knew little about this industry. In the short period of half a year after I arrived at the hotel, with the help and assistance of leaders and colleagues, I have made great progress in my own and departmental work. Of course, many problems have occurred in the past six months, but they are also providing enough experience and capital for my work and personal growth. I summarize and analyze the work of individuals and departments, and summarize the work of 20__ years as follows.

1, job performance description

(1) Over the past six months, significant progress has been made in departmental work, and important achievements have been made in standardized management and institutionalized construction.

⑵ An important breakthrough was made in outsourcing, which laid a foundation for the hotel to create a good external business environment.

(3) Progress has been made in human resources, from personnel selection and training to scientific management and allocation of human resources.

(4) Progress has been made in quality inspection, and the quality inspection system has been basically established.

5] The work of the Administration Department provides basic support for the overall work and operation of the hotel, keeps close contact with various departments, and makes concerted efforts for the development of the hotel in Qi Xin.

2. Work error summary

(1) There are still some irregularities in the internal management of the department in a short time, which have affected the overall effect of the work.

⑵ Pay attention to work quality and efficiency, emphasize strict management, and pay insufficient attention to employees' lives. In the future, we will strengthen communication with employees to ensure that we can better meet the job requirements.

(3) The training work is not systematic, and improvement should be paid attention to in 20__ years.

3, personal advantage analysis

(1) Strong affinity, certain management foundation, willing to work under pressure and able to adapt to the working environment quickly.

Strong learning ability, able to master new knowledge in a short time and apply it to practical work.

(3) Have the ability to coordinate and control, be good at communication, and have strong control and management skills.

(4) Careful work and being good at starting from the details are of great benefit to the work.

4, personal disadvantage analysis

(1) Because he has been engaged in the hotel industry for a short time, he may lack professionalism.

⑵ We should further improve the control and grasp of our own personality shortcomings, strengthen our strengths in our work, try our best to avoid our weaknesses and improve our work behavior.

Two. Work plan for 20__

Looking forward to the challenging 20 years, there are still many plans waiting for us to implement one by one. So in 20__, we must make a comprehensive design and planning for the work from the beginning. Here, I will inform you of the departmental plan, in order to put forward suggestions and amendments to my plan, and get your guidance and help in the implementation of the plan.

1, description of overall work plan

A basic principle: hotel management and development is the basic principle, and all work is carried out step by step around this principle.

Two important tasks: promoting human resource management and effectively outsourcing.

Three core links: close combination of training and management, recruitment and selection of suitable personnel, and steady improvement of safety work.

2, 20__ year specific work plan

(1) Clarify your responsibilities, establish a work image and contribute to the development of the hotel. As a shareholder of the hotel and a member of the board of supervisors, my feelings and responsibilities for the hotel are not just my responsibilities as the head of the administrative department. On 20__, my department and I will strictly follow the requirements of hotel leaders, implement every work to the smallest detail, assist the general manager to implement every policy and measure, and make great progress in the hotel at the same time.

⑵ Human resource management: Within 20 years, the administrative department will take the recruitment and training of personnel as one of the important human resource management tasks, and carry out work from the aspects of establishing talent introduction channels, expanding the room for personnel to rise, forming healthy competition among personnel, and realizing a good assessment mechanism, so as to systematize the human resource management work and finally form a competitive staff team within the hotel.

⑶ Training: Good training is an important guarantee for the smooth operation of the hotel. In 20__ _, I will establish a perfect training system, starting with employee induction training, professional training, daily training and manager training, and form a hierarchical and all-round training level. The training system will cover all areas and aspects of the hotel, and effectively combine training with quality inspection, with the main principle of training what I need and what I will need.

(4) Quality inspection work forms a system, and strict feasibility standards are formulated to achieve better work results. 20 _ _ _ years to establish a sound quality inspection system, the formation of hotel quality inspection and departmental quality inspection work mode. In principle, quality inspection should be strict, not only strict inspection but also strict feedback, not for the purpose of punishment. Instead, the quality inspection results are closely combined with employee training and departmental assessment to form a real and effective quality inspection work circle and achieve better work results. At the same time, it is necessary to form a feasible feedback analysis of quality inspection and report it to the hotel every month to provide a basis for improving the management of the hotel.

5. On the basis of the original outreach, the outsourcing work actively communicates with new leaders in the way of "developing new friends and not forgetting old friends". With the support of hotel leaders, we use all social relations and resources to deal with and coordinate various situations in time, so that the outreach effect and expenses are better than in previous years, and the normal business order of the hotel is guaranteed.

With a high sense of safety responsibility and a high sense of responsibility to leaders and units, we should pay close attention to hotel safety management and strengthen the unit's "safety prevention" ability to ensure that the hotel has no major safety accidents throughout the year. Hold a fire drill every 20 years, strengthen fire training, and make fire control work rise to an important height. Combined with the actual situation of the hotel, the fire monitoring system is comprehensively inspected to ensure its good operation. In 20__ _, it is planned to organize 3-4 hotel-wide safety inspections and small-scale routine inspections once a month. At the same time, the responsibility for safety work will be implemented to everyone, and the safety responsibility letter will be signed with the first responsible person of relevant departments to make the safety work routine and routine.

The year of 20__ carries many people's dreams and flies to us at the unique speed of the information age. When I enter this year, I hope I can make progress in my work, give play to my advantages, avoid my disadvantages, and learn more about life in my career. I hope that the work of this department can be further improved on the existing basis; In 20__ years, my department and I will practice hard, enhance the connotation, accumulate internal strength, expand the memory, build the department into a truly harmonious team, an excellent team, a professional team, and also build ourselves into a professional hotel manager with professionalism!

3.2022 Hotel Annual Personal Work Summary

In a blink of an eye, we sent away 20 years and ushered in a brand-new 20 years. Looking back on this year's work, we have gained a lot. As a cashier in the hotel, I have done my duty in four aspects: receipt and payment, reflection, supervision and management. While constantly improving my working methods, I successfully completed the following tasks:

I. Cash business

In strict accordance with the relevant systems and regulations of financial personnel, I have been careful in cash management, cash receipt and payment, voucher review, cash book registration, etc., ensuring the accuracy of cash receipt and payment, carefully checking whether the original vouchers reviewed by the accounting supervisor are consistent with the amount, and registering the cash book one by one, ensuring the accuracy and timeliness of cash work.

Second, other work

Complete the temporary work assigned by the leader with good quality and quantity. Seriously handle the cooperative relationship with the financial personnel of other units. In addition, for their own work, strictly implement the cash management and settlement system, check the cash and accounts with the accountant regularly, and report and deal with the cash amount in time if it is found to be inconsistent. Collect and sort out all kinds of receipts and payments in time, deposit cash in the bank in time, and never take cash. Adhere to financial procedures in the work, strictly review and calculate (bills must be signed by the manager, reviewer and approver before reimbursement), and bills that do not meet the procedures will not be paid.

Looking back on the past year, whenever I finished a task, even though I was a little busy, I still felt very gratified and practical. In the new year, I need to be more active in my work and more serious and responsible in my attitude. In addition, I can make this little progress now, thanks to the help and communication of leaders and predecessors. I really feel the concern and expectation of the leaders and sincerely admire their rich practical experience. I think, ordinary work does not mean the end of the pursuit. I am in a relatively ordinary job, and I want to realize my ideal and pursuit. No matter what the result is, no matter how ordinary it is, it can't be mediocre. What's more, the pursuit process itself is a kind of growth and progress.

In the new year, I must be more strict with myself, study hard last year's work, narrow the business gap, make my future work more rigorous and orderly, make my own efforts for the development of the hotel with a more practical attitude, and never live up to everyone's expectations of me! At the same time, I sincerely hope that all the seniors can guide me at work and help me ideologically, and I will strive to play my due role in the further development and growth of the company.

As a member of the hotel, in order to strengthen the standardized management of hotel operation, promote the additional development of the hotel and improve the efficiency of the hotel, we hereby put forward the following suggestions:

1, according to their own business characteristics, do a good job in publicity and emphasize their own characteristics.

2. Do a good job in the basic management of hotel employees, and stabilize and motivate employees through salary and performance management.

3. Make your own food quality standards and service standards, and strictly implement them to win more repeat customers.

4. Attract more customers and expand popularity through effective marketing and promotion means.

5, comprehensive consideration of their own costs and peer prices and customer affordability, to develop a reasonable food price.

6. Actively listen to customers' opinions and suggestions, improve the variety and taste of dishes and service standards in time, and maintain the competitive advantage in service quality. Adjust the price of dishes appropriately according to the specific situation to ensure that the customer churn rate is minimized.

7. Take the initiative to go with others, that is, to learn from others' strengths (in any way) and constantly improve and improve yourself.

8, good relations with the tax, price and health departments, reduce this trouble.

9. Absorb new ideas and concepts, constantly improve customers' dining environment, and meet customers' needs and dining atmosphere.

10. Pay close attention to the price fluctuation of raw materials and auxiliary materials, and effectively control the cost increase by selecting excellent suppliers and adjusting the settlement cycle, thus gaining a competitive advantage.

1 1, determine your own business philosophy, put customers first, often go to other people's stores as customers, put yourself in others' shoes, and you will often find your own shortcomings and adjust and improve them in time.

12, according to the development process of our hotel, constantly establish and improve the existing rules and regulations to escort the hotel's progress.

Finally, I sincerely thank every colleague and leader around me again. With such good colleagues and leaders, I believe our company will be better tomorrow in such an excellent group! And we will also gain infinite hope!

4.2022 Hotel Annual Personal Work Summary

The year of 20__ is a year of steady growth of hotels, a year of improvement of management services and brilliant achievements. In the coming year, the finance department has been working hard in growth, grasping the difficulties and key points of internal management, constantly improving the quality and service skills of employees, overcoming various difficulties, and following the business idea of "strengthening business ability, expanding marketing channels, perfecting systems and processes, and improving service level".

I. Management

In 20 years, under the guidance of _ _ _ _ _ _ _ _ _

1. system construction and process management: in the past year, we revised the hotel financial system and workflow, defined their respective work responsibilities, improved various processes, strengthened the operability of each process, and designed, produced and printed various business forms according to the work requirements, which made the processes run smoothly within departments, between departments and regulatory departments, and provided accurate and detailed basis for business decision-making.

2. Complement and improve the hotel salary system: through the formulation, accounting, implementation and distribution of the service sales award, it reflects the competitive salary system of different pay for the same post and more work, and reasonably cooperates with the hotel salary reform.

3. Standardization and arrangement of accounting: With the opportunity of internal audit of China Branch, the finance department first conducts self-examination on the problems, and then timely and seriously handles and corrects the problems found in internal audit, abandons the original problems and deficiencies, and realizes the standardization of the overall accounts; Combined with business needs, a new and more applicable accounting subject was formulated, and the monthly implementation of accounting criterion was adopted to better and more completely account for business conditions.

4. Analysis and change of business statements: according to business needs, reasonably change the format and content of statements to reflect various income items more clearly; Summarize and analyze the operation situation of each quarter, understand the existing problems, and provide a strong reference for future operations.

5. Accelerate the operation of working capital: formulate and improve the corresponding collection and transfer procedures of accounts receivable and accounts payable, and standardize the forms, clarify the monthly accounts receivable quantity, prevent dormant accounts and bad debts, and speed up the withdrawal of funds; Strengthen contact and cooperation with suppliers to ensure the supply of hotel materials and provide backup business needs.

6. Strengthen accounting audit supervision: strictly supervise and control the implementation of hotel financial policies and procedures, promptly and resolutely stop any behavior that violates the hotel financial system and causes losses to the hotel, and effectively ensure that the hotel's interests are not harmed.

7. Establish reasonable material circulation procedures: reasonably save energy and reduce consumption, manage various materials, effectively control costs, reasonably calculate various income costs, supervise the procurement, delivery and storage of various materials, establish various related processes and detailed ledgers and records, strengthen the rectification and management of warehouse materials, strengthen the management of warehousing procedures, and establish materials storage and use procedures.

8. Strengthen safety inspection and supervision: establish safety awareness, no matter the size of safety accidents, it is harmful, strengthen safety inspection, put an end to all kinds of potential safety hazards, and do quarterly inspection, monthly inspection, detailed investigation everywhere, and inventory in all aspects, involving property, food, health, office, operation, environment and personal safety, so as to nip in the bud, and formulate departmental safety inspection standards to ensure the safe operation of the finance department.

9. Improve the operation level of science and technology and expand new business of the hotel: relying on the good office conditions of the hotel, strengthen system operation, strengthen the audit and supervision of daily operation system, strictly supervise the operation and process operation of the hotel management system, conscientiously implement the operation procedures of various forms, audit various receipts and payments bills, and strictly monitor and audit the entry and exit of original vouchers, cash and materials according to the requirements of the financial system; Standardize the system account setting, lay the foundation for the development of VIP card business and other new businesses, and make the hotel management to a new level.

Second, the direction of future efforts

1, to develop team spirit, company operation is not an individual behavior, and personal ability will be limited. If everyone is twisted into a rope, we can get twice the result with half the effort

2. Learn to communicate with departments and leaders. The finance department leads all aspects of the hotel and deals with various departments in daily business. Listen to the opinions and suggestions of departments, find and correct problems in time, give full play to the supervision function of accounting, and feedback information to leaders in time to change passivity into initiative.

3. We will continue to study business and learn many new fields of accounting, such as finance, taxation, computer application, company law and enterprise management. In order to be more conducive to future work.

Generally speaking, our finance department, as the logistics department of the hotel, actively cooperates with all the work of the hotel. Although we have done a lot of work, but because some institutional processes are still being explored and used, some processes have been established but the operation is not smooth enough, and some processes have to be adjusted in time to cooperate with the operation. Although we are constantly carrying out democratic appraisal and workers' forum to promote the democratic management of enterprises, we still have a lot to do, so in the new year, we will continue to strengthen our study and strive to continuously improve and straighten out the basic institutional processes. Strengthen supervision, reasonably control cost and energy consumption, continuously improve our service quality, strengthen management participation, improve our management level, formulate quantitative assessment standards for posts, reflect the working status of each post in real time, and urge each post to devote themselves to work. Only in this way can we closely unite and work together to make our hotel develop continuously and remain invincible forever.

5.2022 Hotel Annual Personal Work Summary

Over the past year, under the guidance of the Office Affairs Administration and the specific leadership of Director Li of the reception center, we have earnestly performed our service responsibilities and creatively carried out reception work around the work center, which has won unanimous praise from most guests, colleagues and leaders and successfully completed all tasks assigned by the leaders. At the same time, individuals have also made some achievements in different aspects, mainly in the following aspects. The following work is summarized as follows:

I. Raising awareness

As a service work, the essence of hotel industry is to provide guests with high-quality and comfortable dining and rest environment. Reception at the front desk is the first step of work, and it also represents the first impression of the hotel. The front desk service personnel must be highly aware of the importance of work, always keep in mind the service tenet of "guests first, service first" and "completely satisfying guests", always smile and receive guests from all directions seriously and humbly. Only by constantly improving the understanding of the importance of the front desk work can we do the front desk work well, and only by focusing on our own work and paying attention to every service link can we ensure the orderly and healthy development of all the work.

Second, work hard.

Over the past year, I have been diligent and practical in my work, strictly in accordance with the provisions and requirements of the front desk work, earnestly performing the duties of front desk service and actively carrying out various tasks. During work, I am on duty on time and never leave early, which ensures the normal business order of the reception center. Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively coordinate and solve with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In the interaction with colleagues, I can unite and help each other, be friendly and harmonious, and properly handle various problems in my personal life.

Third, strengthen study.

At the same time of solid work, I insist on learning various cultural knowledge, mainly in hotel management, law, accounting and other aspects of a systematic and in-depth study. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry.

Of course, while summing up my achievements, I also have some shortcomings, such as my overall awareness and initiative, which need to be improved in the next step.

In short, at the end of _ _ _, with the care and help of leaders and colleagues, I made some achievements. However, in the face of new situations and problems, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and work creatively to contribute my share of light and enthusiasm to the all-round development of the reception center.