According to the provisions of the Consumer Protection Law can be three times to ten times the reward. Complaints reported, the first regulatory body should be clear. At present, China's food safety to take sectional supervision, supplemented by varieties of supervision. Specifically, the agricultural sector is responsible for primary agricultural production supervision; quality inspection departments responsible for food production and processing supervision; industry and commerce departments responsible for food circulation supervision; health departments responsible for the catering industry and canteens and other consumer supervision. Therefore, at present, the administrative department of health mainly accepts the catering industry (including canteens) the production and sale of poor quality food behavior, dining hygiene is poor, poor personal hygiene of food workers, the sale of moldy, spoiled, expired food, as well as food poisoning and other violations of the rights and interests of consumers, does not meet the requirements of food hygiene laws and regulations.

Legal basis:

"Chinese People's **** and the Protection of Consumer Rights and Interests Act"

Article 24 of the goods or services provided by the operator does not meet the quality requirements, the consumer may, in accordance with state regulations, the agreement of the parties to the return of goods, or to require operators to fulfill the obligations of replacement, repair and so on. There is no state regulations and the agreement of the parties, the consumer can return the goods within seven days from the date of receipt; seven days after the legal conditions for termination of the contract, the consumer can return the goods in a timely manner, does not meet the legal conditions for termination of the contract, you can ask the operator to fulfill the obligation to replace, repair and so on.

In accordance with the provisions of the preceding paragraph for the return, replacement, repair, the operator shall bear the transportation and other necessary costs.

Article 25 of the operator using the Internet, television, telephone, mail order and other means of selling goods, consumers have the right to return the goods within seven days from the date of receipt of the goods, and need not specify the reasons, but the following commodities are excluded:

(a) consumer customized;

(b) live and fresh and perishable;

(c) online downloads or the consumer to open the package of audio-visual products, computer software and other digital goods;

(c) online downloads or consumer unsealed audio-visual products

(iv) Delivered newspapers and periodicals.

In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by the consumer at the time of purchase, are not applicable to the return of goods without reason.

Consumers should return the goods in good condition. The operator shall return the price of the goods paid by the consumer within seven days from the date of receipt of the returned goods. Freight costs for returning the goods shall be borne by the consumer; if the operator and the consumer agree otherwise, in accordance with the agreement.