1. The foreman of a modern hotel should be a real talent. Employees who can participate in the discussion agree that a competent foreman should first be familiar with the business knowledge related to his job and have strong operational skills. In this respect, he should be a "little expert". If a foreman does not fully grasp the procedures, standards and quality inspection specifications of the work he is in charge of, or is not skilled in operation, it will be difficult to manage his subordinates well, and sometimes even make jokes on them. The competency training for new employees of Sheraton Hotel is divided into four levels: (1) Trained; (2) the ability to meet basic needs; (3) Ability to meet basic requirements and Sheraton guest satisfaction standards; (4) the ability to meet the basic requirements and Sheraton guest satisfaction standards, and effective. As a foreman, he should be able to meet the requirements of the above-mentioned fourth ability level in business knowledge and operation skills, even the foreman who has just transferred to another post should try to meet this requirement as soon as possible. 2. In modern hotels, the foreman should be fair and just, and whether the foreman can get along with the employees in good faith without intimacy, what employees value very much is whether the foreman is decent. Although some foreman's ability and level are not very strong, they are good at getting along honestly with subordinates, establishing friendship and trust with them, and making employees take the initiative. The cohesion of this team is generally strong. Most employees look down on the foreman who bullies the weak and fears the hard, engages in intimacy and even engages in small circles, so how to do a good job in team building? Another important aspect for the foreman to win the hearts of employees is to respect their personality. Don't put on an "official" shelf in front of employees, and scold them at every turn. Most employees have their own specialties, and the foreman should sincerely learn from them and ask for advice. Don't think it will lower their social status. On the contrary, the more sincere you are to employees, the more employees will treat you as bosom friends. Foremen should take the initiative to do the ideological work of employees. If employees have problems, on the basis of finding out the facts, critics should criticize (pay attention to the proper way), don't "point fingers at mulberry trees", don't always report to superiors, and let superiors "punish" employees, so that employees' opinions will be greater, which is not conducive to the fundamental solution of the problem. For employees who have made mistakes, help them enthusiastically, not sarcastically; We should answer some simple questions put forward by new employees patiently and actively, instead of dismissing them, thus hurting the self-esteem of new employees. 3. The modern hotel foreman should be good at communication and be able to coordinate communication, which is not only the transmission and exchange of information, but also the exchange of feelings and opinions. How efficient the foreman is, and whether he can communicate effectively with employees is the key. How does the foreman communicate well with his subordinates? Employees expect the foreman to focus on the following aspects: (1) Pay attention to two-way communication. When arranging work or talking with individual employees, we should pay attention to listening to the opinions of subordinates, broaden our thinking and understand what employees are thinking. Even if employees' opinions are sometimes incorrect, let them finish their sentences and then explain and convince the incorrect parts. (2) It should be recognized that the attitude when talking with subordinates is more important than the content of the conversation. For example, if an employee makes a mistake, the foreman will thank you from the heart, even if the criticism is heavy. If he complains about sarcasm, even if the employee realizes the mistake in his heart, he will think you are bluffing. Some foreman should also change the habit of pitying and praising subordinates, pay attention to and dig out the commendable places of employees at any time, and make the praised people feel happy and doubly moved. "The person who cares about me is my foreman." (3) Cultivate the good habit of listening to the opinions of subordinates. Some foremen think they are smart and often don't listen to their subordinates' suggestions, especially for those employees who can't grasp the key points. They are upset when they see his suggestions. Some people are narrow-minded and give advice to employees who do not feel the same way. After listening, they immediately interrupted, making it impossible for the other party to step down. These are not ways to talk openly.