in March of p>21xx, I had a one-year internship in the Railway Building. After all, this internship was my first time to step into the society. I faced the magnificent lobby of the nobility and worked in a neat and orderly way. Do you know what challenges I would face?

First, the initial harvest

I remember that after three days of short-term training in the office, we basically mastered the basic situation of the hotel and the contents that we should know, and then we were assigned to various positions, and I was assigned to a unique chef. After I became familiar with the general situation of this department, I began to learn with the master. Some theoretical knowledge I learned in the books at school will be really applied to practice, but I believe that as long as I go seriously.

the first time I was a guest, it was a wedding reception. I was really timid at that time and didn't dare to ask the guests' requirements. Later, the master and the supervisor said that we must let go of our "fear" and take the initiative to do it. The most important thing is "diligence"! It is enough to be diligent and think quickly. Later, every time a guest comes to dinner, I will take the initiative to meet him, serve him warmly and thoughtfully, and greet him with the most sincere smile, which makes me more confident! Maybe the internship in the hotel will inevitably encounter such troubles, and all kinds of guests will encounter them. The key is to see how I treat them. I think that as long as I use a sincere and enterprising heart, no matter what kind of bumps I encounter, I will step over!

I still remember that the hotel organized a keynote speech on "My own shortcomings in my work and how to correct them". I have always been afraid to express my feelings. I was afraid to express my feelings once in a simple self-introduction. Later, with everyone's encouragement, I gave a speech. I was really nervous at that time, but when I saw my classmates shouting for me, I got up the courage to carry the speech to the end! At that time, I didn't care about the result, because at that moment, I felt that I had defeated myself and finally took the first step. It was my own stage. No matter what difficulties I encountered in the future, I wouldn't be afraid, because I believed in myself!

Second, the comprehensive study of Chinese restaurants

In the year of being a chef alone, people have a wide range of contacts. I have known my parents since I was born, went to school, and met my teachers and classmates. Now I have met my colleagues, leaders and familiar guests in the Railway Building. With deeper contact, I feel that there are more strangers than people I know, so it is impossible to say that I don't deal with strangers. Therefore, I have gradually realized that in order to do a good job in a hotel, there are several points that must be met: First, good quality, a certain cultural foundation, and certain work experience, earnest and meticulous work. Second, diligent, organized and clear-headed. The third is to have certain management ability. The fourth is to be competent and deeply loved by leaders and guests. If you can really do the above, I think you may be an excellent junior manager, and you can't express yourself too much because you live in society. In fact, as long as you treat everyone or everything around you with a passionate and sincere heart, you can have a clear conscience.

There are many things to be learned in a hotel, such as table manners, dealing with guests, and how a waiter as a waiter should face the different requirements of guests. In Chinese restaurants, you have more knowledge about this than other departments. When we make a table for guests, watch the guests sit down, make some polite remarks, and toast, we will learn a little bit. What is more important is the communication between people, which is called "being human", and we should know how to respect people. When I first arrived at the hotel, the students in the class came into contact with me the most, and then Director Liu. There is a book called "Don't just do what I told you, please do what needs to be done", which gives the answer to some extent: people who can meet the ultimate expectations of leaders often have better career development prospects. Nowadays, there are many people with introverted personality, and most of the concerns in their work are just trying to finish whatever the leaders give them to do perfectly. In fact, after staying in the hotel for such a long time, I think we should not only finish what the leaders give us, but also actively consider the problems from the perspective of the leaders, which not only solves the problems that the leaders think of, but also actively helps the leaders think of good answers or solutions. Therefore, if we really want to gain a foothold in society, we must learn to be proactive. In the process of internship, watching those passive people be looked down upon by the leaders, just like some activities organized and promoted in hotels or some large enterprises, in addition to actively responding and calling, it is more important to combine them with practice and implement them immediately, while some people do whatever they are told without any independent consciousness, so such people will never get the attention of the leaders, and there is not much promise. When there are some problems, if you want to have a good opinion, you can take the initiative to raise it. Don't keep it to yourself, that is, you don't know how to seize the opportunity, and you will be in a very small position. There is also a need to pay attention to the degree of doing things, just like in a hotel, you can't talk too much in front of every leader or colleague, which will also belittle your own worth. You should be careful in everything, and maybe that's the way to be a man, which is to hone yourself.

Experience of hotel kitchen internship (II)

It's finally time for internship. I learned from my senior brothers a long time ago that there was an internship in the first half of my junior year. At that time, I was eagerly looking forward to this day, because everyone could no longer stand the cramming teaching around the clock, although I learned from my senior brothers that the internship was not as happy as I thought.

Based on my own overall situation, I decided to choose a hotel for my internship, and after drawing lots, I chose a five-star hotel, which is an ideal hotel I hope to learn and learn. This is a five-hotel Mingyuan Xindu Hotel () in Nanning, whose name is well-known to Nanning residents and even to Guangxi as a whole. Coincidentally, Mr. Chen Xiao, the general manager of this hotel, made a report in our school at the invitation, only to learn that Mingyuan Xindu Hotel was built in 1998, and it was a "nine-year" hotel composed of a four-Ming Garden Hotel and a five-Xindu Hotel. Mr. Chen's report is vivid and powerful, which further stimulates my desire to know about this hotel. Are what they say consistent with what they do? Or is there any problem to be solved? I even began to wonder what I could learn in this hotel?

so what's this hotel like? What is worth learning from? What else needs to be improved? How does it feel to me? Then listen to me slowly.

The catering department of Mingyuan Xindu is roughly divided into the following departments: Chinese food department (including Guangdong Xuan, multifunctional hall and box), western food department (including garden restaurant and cafeteria) and wine department (including lobby bar, Leyi bar, Chinese food bar, western food bar and cafeteria). We are divided into two groups, which are in different departments and change departments once a day, so that we can have a more comprehensive understanding of the service, sales and management of the whole catering industry. This practice of the hotel makes us feel quite satisfied, which is exactly what we want.

The individuals in our group were first assigned to the Chinese restaurant "This is the hardest department in the hotel catering department!" " Before we started working, we heard someone telling us this in private. It seems that I really have to be mentally prepared!

The work in Chinese restaurants is really "hard" as the predecessors said! The hotel has not set its own job responsibilities and job descriptions for the waiters, although this is the most critical link in human resource management of modern enterprises. In the employees' impression, their job is to listen to the tasks assigned by the foreman every day, ready to listen to the leadership, and there is no fixed job, or the waiters can do anything as long as necessary! Setting the table, folding the cloth, passing the food, serving the food, and removing the table have to be part-time handymen. What dirty, heavy and tiring jobs such as carrying tables and chairs and laying carpets are all our male waiters' jobs. What is even more incomprehensible is that the working hours of the hotel are hourly, and there are about hours of overtime work every day (no overtime pay). I don't know if such a work and rest system violates the Labor Law, but as a flesh and blood person, everyone has his own minimum bottom line, because after all, a person is not a machine and can be used at will. The first three days at work were really squealing. I had to work or work every day, so I was wronged. Standing for hours every day made my feet seriously. The first thing I wanted to do after work was to find a place to sit down and have a rest. The gap between desirable humanized management and cruel reality can be seen from this.

Another thing that embarrassed me was that the uniform of the waiter in Guangdong Xuan was really simple. Because the hotel didn't have any spare clothes for a "tall and powerful" boy like me to wear, they simply asked me to wear trousers and a white shirt, and even a vest and a bow tie were omitted. This dress made me almost the same as a waiter and a guest, so that once I was preparing to provide services for a meeting, I was greeted by a guest who was thought to be attending the meeting by the other party.

employees represent the image of the whole hotel, which is a very important aspect in hotel design. Good employee uniforms can not only make employees more energetic and improve work efficiency, but also reflect an internal culture of an enterprise. An enterprise without culture, like a person without a soul, is just a walking corpse. How can an enterprise without morale benefit?