Model essay on personal work summary during the three-month probation period 1
Time is always fleeting. After working at the front desk for three months, I gained a lot. Since I took office, I have tried my best to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed all the work.
First, the daily work content:
1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency;
2. Receive and guide visitors, and cooperate with the personnel department to register applicant information;
3. Update the address book. In view of the company's large personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, it is necessary to do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time;
4. Attendance records, input fingerprints for new employee registration, and make supplementary attendance records;
5. Record the daily duty and clean the front desk and VIP room;
6. Turn on the led screen at 9:30- 10:00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately;
7. Clean the offices of the general manager and chairman;
8. Receive daily newspapers and mails and hand them over to relevant personnel in time;
9. Distribute the company's documents, distribute the documents to all departments in time, and quickly convey the company's policies and measures;
10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting;
1 1, register the temperature every day, turn on the air conditioner as required and make records;
12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.
Second, the existing problems:
You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.
Third, give yourself advice:
1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.
2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.
3. Be considerate and careful in doing things. Sometimes because some small problems lead to big mistakes, always think of the consequences first;
4, work progress and problems encountered in the process of work should be reflected to the superior because they cannot be handled in time.
5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.
These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!
Three-month probation period personal work summary model essay 2
Time flies, and the three-month probation period will be over in a blink of an eye. This is a precious experience in my life, and it also left me with beautiful memories.
In a harvest season, I am honored to step into a new vigorous and dynamic enterprise-_ _ _. Become an ordinary member of _ _ _ _. It has become a messenger of happiness in customer service work. Thank _ _ _ _ for giving me the opportunity to work. You extended my dream of spreading my wings.
During this time, you have given me enough tolerance, support and help, so that I can fully feel the mind of _ _ people, the heroism of _ _ people who "can't see the rainbow without experiencing the storm", and the persistence and firmness of _ _ people. While I am in awe of you, I am also surprised that I have the opportunity to become a member of _ _ _ _ _.
With a beautiful vision and hope for the future, I embarked on a new journey, an ordinary but not mediocre post. Looking back on the past three months, I am happy and worried, with the joy of success and sad memories; Some people are in a daze in a smoky room, while others jump out of bed in the middle of the night. This seems to be a microcosm of life, unforgettable. Life is tense, but orderly.
During these three months, under the care and guidance of leaders and colleagues, through my unremitting efforts, I have gradually adapted to the surrounding living and working environment and gradually entered the working state. In this process, I want to summarize my work in three stages.
First, the budding stage (165438+1October 7-165438+1October 3/).
During the period, I was mainly familiar with the daily workflow. For example, being familiar with the handling process of property right certificate and land certificate, the consultation and explanation work of the owner, and the maintenance and rectification process of the house involve many things, which are very random, and sometimes
I am anxious to deal with several things at the same time, but sometimes I am bored. And in these things, there is a lack of superficial hierarchy, and it is difficult to draw a more correct judgment through intuition without fully understanding its inherent attributes, because when receiving every piece of information, there is no clear instruction, which is important and which is not important, which is urgent and which is not urgent, which needs to be conveyed immediately and which needs to be filtered out, and it is difficult to grasp without experience and understanding of the overall operation within the company.
Of course, this period is the peak of my mistakes, especially in dealing with some things, lacking certain flexibility and not considering some things comprehensively, but by learning from some experienced colleagues, I gradually improved in my later work. A newcomer like me, who just entered the company, is full of strangeness and curiosity about everything. So I often chase engineers or old employees to ask questions, and they always take pains to explain. From it, I learned a lot that I had never learned before. I often communicate with the owners, and I can learn things from them that I can't learn elsewhere, so they all become my mentors.
Second, the growth stage (65438+February1-65438+February 3 1).
Through the previous stage's work performance and the guidance of leaders and colleagues, we have made some adjustments to the current stage's work, starting from four categories: daily plan, client department's warrant handling, owner's consultation and explanation, rectification process and owner's negotiation.
During the period, assist the department to handle the warrants, the process of handling the owners' related warrants, the materials needed, and the relevant matters needing attention when handling. The owner's consultation and explanation work is varied, which makes me clearly see my lack of professional knowledge and the quality of service needs to be improved. I learn from leaders, colleagues and other relevant departments to supplement my professional knowledge, improve my service quality, satisfy the owners and serve them better. Here, I clearly realize that every host standing in front of me is a god in my heart, and my duty has become an angel to convey happiness. Dealing with occupation is hard science and technology, and dealing with people is soft ideological art, which requires me to grasp both hands and be hard.
At the same time, this spirit also goes deep into the rectification of the project. Through the rectification of housing quality by the maintenance team, we must first rectify the problems reflected by the owners as soon as possible. Be sure to rectify in time. Because this problem is easy to affect the owner's living order or home improvement progress. Once the owner stops work, it will bring the loss of construction period and economy, and more seriously, it will affect God's mentality and destroy the happy mood brought by the new house. Once the owner's mood is destroyed, the problem of quality itself is no longer the mainstream, and healing the trauma in the owner's heart has become the top priority of my mission. This not only improves the work efficiency, but also increases the reputation of _ _ _ _; Secondly, urge the rectification construction unit to improve the quality level of rectification. During this period, I worked with maintenance engineers for many times and found out the root causes of housing quality problems, such as: water seepage in aluminum windows, mainly the aging of window stickers and glass glue; The door and window splicing is not standardized; The joint between the window and the wall is not closely connected with the civil part. Another example is: the cracks and hollowing of the wall are caused by insufficient masonry mortar, unreasonable handover treatment of different materials and irregular decoration and slotting operation; Empty drum is caused by insufficient wall wetting when plastering, too thick plastering at one time and too heavy fine sand content. Through on-site practical work, I can better supervise the construction quality of the construction unit and enhance my confidence.
III. Maturity stage (65438+1October 1- till now in 20 years)
Through the constant familiarity and exercise in the first two months, I have further improved my basic work skills and improved my work efficiency.
At this point, _ _ _ _ _ has also been successfully delivered, but the centralized rectification work after delivery has also started immediately. The number of repair applications is several times that of the previous period. In this case, in order to control the development of this phenomenon, it is necessary to conduct on-the-spot investigation on these rectification reasons, find out the crux and prescribe the right medicine. Among them, it is found that false reports, repeated repair reports, and some owners' own irregular decoration operations account for a large part of the repair report. It is very important to reduce this kind of repair report to the lowest point for the improvement of repair report and closing process, and it also brings convenience to our later work. In view of this, with the help of department leaders and colleagues, the repair process is partially improved. First of all, from the root, check whether the responsibility and authenticity of the owner's maintenance problems belong to the scope of normal maintenance and rectification. For example, whether it is the owner's improper operation (mainly aluminum alloy hardware fittings for doors and windows), by explaining the work to the owner and guiding the correct operation, the owner's complaints about repairing can be completely avoided, and at the same time, the construction unit can be prevented from making rectification, which increases the maintenance cost and workload, but the problem has not been fundamentally solved. Almost every time the owner has to supervise the work on site, which also causes the owner's satisfaction with _ _ _ _. Secondly, the review and return visit after rectification are implemented to each responsible person. The review can test the rectification effect and quality of the construction unit, and avoid the sequelae of incomplete rectification caused by the construction unit cutting corners. A return visit can first improve the satisfaction of the owner, and then we can hear the real, pertinent and good opinions and suggestions of the owner, which improves the quality of our work. Why not?
Through the improvement of the rectification process and its implementation in actual work operation, the centralized rectification work of _ _ _ _ was successfully completed. However, this is not three minutes of enthusiasm. It will continue to be implemented in the normal rectification work in the later period, and it is necessary to constantly sum up experiences and lessons, improve, improve, and improve.
With the passage of time, with the help of company leaders and colleagues, I kept growing and solved one quality complaint after another. These problems can be described as varied and varied, so I won't elaborate here.
As time goes by, I have been working in the company for more than three months. I am very grateful to the company leaders for trusting me and giving me the opportunity to express myself and improve myself. In the whole work process, I think I am serious, responsible, careful, with a strong sense of responsibility and dedication, diligent and enthusiastic, and can complete the work entrusted by the leaders. And actively learn new knowledge and skills, improve their overall quality and pay attention to their own development and progress. However, there are also many shortcomings and deficiencies: sometimes in daily work, the ability is not enough, words and deeds do not pay attention to self-restraint, work initiative is not enough, foresight and creativity are not enough, and there is still a certain distance from the requirements of leaders; In terms of maintenance and rectification, I feel that I lack some knowledge, such as professional knowledge and real estate-related laws and regulations. But in the future work, we should pay attention to and correct these shortcomings and enrich ourselves through study.
Here, I would like to take this opportunity to formally apply for employment to the company leaders, hoping that the company leaders can comprehensively consider my work attitude, ability and performance according to the requirements of formal employees. At the same time, I am very grateful to the leaders of the company for trusting me, giving me the opportunity to express myself and improve myself, which greatly improved my ideological realm, professional quality and working ability, and also inspired me to keep forging ahead and constantly improve in my future work.
I am willing to work with _ _ _ _ for a bright tomorrow and my bright future! Work hard! Try harder!
Personal work summary of three-month probation period Fan Wensan
It has been nearly three months since I joined the company on October 20th, 200 1 year/kloc-0. During these three months, I have been conscientiously doing my own job and actively taking advantage of holidays to participate in overtime work of the company. Strictly abide by the company's rules and regulations and earnestly perform their duties. In the past three months of work and study, I have come into contact with many people and things. While rejoicing in my growth, I also know that I still have many shortcomings to correct.
Under the guidance and training of leaders at all levels, with the care and help of my colleagues, I have made certain achievements in thinking, work, study and other aspects, and my overall quality has also been improved to a certain extent. Now I will make a brief summary report on the work of these three months. With infinite longing for life, I entered _ _.
During the probation period, on the one hand, I strictly abide by the company's rules and regulations, do not be late or leave early, strictly demand myself and consciously abide by various work systems; On the other hand, diligence, initiative and hard work; While completing the work assigned by the leader, actively assist other colleagues to carry out their work, learn modestly in the process of work, and improve their abilities in all aspects; In addition, I became a glorious banquet reservation clerk, in addition to being responsible for the daily basic guest situation, I was also responsible for communication and contact with the guests.
Now is the stage where I study hard. Every colleague in the hotel is my teacher, and their rich experience and work behavior are my precious wealth. I remember when I first arrived at the banquet department, I was surprised by everything at the banquet. Although I am not a hotel management major and know little about hotel management, I have benefited a lot from the careful teaching of the person in charge. With full work enthusiasm, I gradually became familiar with the operation of the department.
As a newcomer, what I can do now is to work hard to make myself sweat in an ordinary post and glow with youth and enthusiasm; Let yourself get more exercise. Although I am only a beginner, I am as enthusiastic about my work as other young people. I often think about how to do my job well, especially in the busy period at the end of the year, so I often ask the old employees for advice.
Along the way, in the process of learning from the person in charge, I deeply felt the lack of my business knowledge and basic skills, and also realized the hardships of grassroots work!
As a young worker, my future career is still very long, and there are still many opportunities to learn. In order to achieve my goal at an early date, I ask myself to work hard, maintain my own advantages, correct my own shortcomings, fully reflect my own life value, and do my part for the bright future of the enterprise.
Model of Personal Work Summary for Three-month Probation Period Part IV
At the end of this probation period, I stood on the platform of alternating old and new time, looking back and looking forward to the future, and I couldn't help thinking a lot. In the past three months, under the guidance of the group, with the care and help of department leaders, and with the friendly cooperation of colleagues, I have made great progress in my work and study.
First, strengthen business training and improve their own quality.
With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. And the front desk is the core part of this facade. I know that my responsibility is great and my negligence will bring economic losses to the hotel. Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, and better provide quality services to our guests, which will make them overjoyed.
Second, "open source and reduce expenditure, control costs" starts with small things and starts with me.
"Open source and reduce expenditure, open source and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel to carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel employees. When the HSE room is checked in, when the sales staff wants to show the guests around the room, we all use these abandoned welcome cards to install the keys, so as to reduce the use of welcome cards and save money for the hotel. The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue and do our bit. For more work, please visit the work channel of the study abroad network.
Third, strengthen their own sales awareness and skills to improve the housing rate.
With the help of the training of department leaders, I learned some sales skills. How to quote guests, what kind of guests quote what room type? How to recommend a better room type for guests with reservations? Wait a minute. Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also actively make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try to keep them here.
Fourth, pay attention to the coordination between departments and get along well with colleagues.
Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments. So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.
After becoming a full member, I will work hard under the leadership of hotel leaders. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the group.
Five essays on personal work summary during the three-month probation period
First, experience and growth at work.
1, study hard at work. When I first joined the job, I was full of loss and expectation for this job, and I didn't understand the whole job content. I also look forward to joining the work team as soon as possible. The leader taught us from the most basic content, taught us the whole workflow, then began to put it into practice, learned product knowledge and industry knowledge, and then gave product training to bank customers, followed by a series of exhibitions in the Mid-Autumn Festival, and immediately checked with the bank after the exhibition. Through this period of work, I have a certain understanding and understanding of the precious metal industry.
2. Be able to complete tasks assigned by superiors, such as product training and exhibition visits for bank customers. Seriously abide by the company's rules and regulations, and discipline yourself in strict accordance with the employee handbook.
3, hard work, can better complete their jobs. Solve the problems encountered by bank customers as their own problems, try our best to solve the problems encountered by bank customers and help them enthusiastically and patiently.
4, attitude and responsibility, what kind of position, what kind of responsibility should be assumed, with the right attitude, you can use the right method to find the right direction, and then get the right result. Specifically, my attitude towards the work is that since I have shouldered it, I must work hard to complete it.
With the guidance of the leader and the help of my colleagues, I am constantly perfecting and standardizing things. This is also an attitude and a responsibility.
6. In daily work, we must be down-to-earth, do things seriously and practically, don't be careless about trifles, don't be perfunctory about too many things, and really treat everything as work. Only in this way can we have a good working effect.
Second, there are still many shortcomings in the work, and we will try our best to improve them in the future. I hope leaders and colleagues will supervise and guide me:
1. Constantly strengthen learning, learn more precious metal professional knowledge, learn from colleagues around you, accumulate work experience, and gradually improve their knowledge level and business ability. Summarize from work, improve efficiency and working ability.
Three months have passed, although I have made some progress in my thoughts and work, I still have a big gap compared with other colleagues. Therefore, in the future work, I should not only give full play to my own advantages, but also objectively face my own shortcomings and areas that need further improvement, such as carelessness, impatience and thoughtlessness in my work, and my adaptability and coordination ability need to be further improved. Overcome the impatience of youth, be down-to-earth, improve the initiative of work, be not afraid of many things, be not afraid of small things, and strive to improve and perfect yourself and make up for the shortcomings in bit by bit practice.
3. Make unremitting efforts. Obey the arrangement of the leader completely and carry it out to the letter, and do a good job every day as always; As a beginner, I always ask my colleagues for work experience. Constantly improve their professional level and comprehensive quality. After three months' probation, I think I can finish my work actively, actively and skillfully, cooperate with the company's requirements actively and comprehensively, and coordinate well with my colleagues. In the future work, I will, as always, constantly improve my professional level and comprehensive quality, with a view to doing my part for the development of the company.
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