food business operators must pay attention to food hygiene and food safety in their operations. As consumers, if they find that there are related behaviors that violate the food hygiene and safety law, they can complain to relevant departments according to law. So, is food hygiene complaint useful? Let's take a look at it together. First, is the food hygiene complaint useful? 12331 The food complaint is useful and will be resolved after the complaint. 12331 is the food and drug complaint reporting telephone number required by the Administrative Measures for Food and Drug Complaints and Reporting (Trial) issued by the State Food and Drug Administration in February 2111. Food and drug supervision departments at all levels should establish specialized agencies to accept reports. After receiving complaints and reports, the institution should be managed in a unified way, with a special person in charge, and make a decision on whether to accept them within 5 days. The object of the complaint and the illegal act are clear and belong to the jurisdiction of this administrative region, which shall be accepted. Generally, the time limit for all completion is 61 working days. If the situation is complicated, the extension period shall not exceed 31 working days. Second, how to punish food hygiene complaints Before the health administrative department makes an administrative punishment decision of ordering to stop production and operation, revoking the hygiene license, and imposing a relatively large fine as stipulated by the people's congress standing committee or the people's government of a province, autonomous region or municipality directly under the Central Government, it shall inform the parties of their right to request a hearing; If a party requests a hearing, the health administrative department shall organize a hearing. The provisions of the preceding paragraph shall not apply to the decision made by the administrative department of health to order it to stop the production and operation of food, food additives, food containers, packaging materials, tools and equipment for food, detergents and disinfectants that violate the provisions of the Food Sanitation Law. Iii. Precautions for Food Hygiene Complaints Consumers should pay attention when reporting complaints: 1. The scope of acceptance of food hygiene complaints and reports includes acts of manufacturing and selling inferior food, food poisoning, poor catering hygiene, poor personal hygiene of food practitioners, selling moldy, spoiled and expired food, which infringe on consumers' rights and interests and do not meet the requirements of food hygiene laws and regulations. 2. Complaints and reports must be promptly reported to the local health administrative department as soon as possible after the incident, so that the health administrative department can investigate and handle them in the first time and safeguard the rights and interests of consumers. For example, in the event of food poisoning, some consumers want to settle the case with the restaurant in order to get some compensation, and often they only want to complain and report when the "settlement" fails. At this time, the best opportunity to investigate and deal with food poisoning has been lost, suspicious foods have been destroyed, processing and operation sites have been cleaned and disinfected, the poisoned person has recovered, and the health administrative department cannot obtain strong evidence. At this time, if the hotel reneges and refuses to accept the account, it will be difficult for the health administrative department to help the injured consumers recover their rights and interests. 3. When reporting complaints, we should provide as much evidence as possible for the health administrative department to verify and use, such as invoices, outpatient or inpatient medical records, purchased food packaging bags, photos, etc. Therefore, consumers should ask for invoices when shopping and dining, and keep relevant evidence. 4. When reporting a complaint, it should be as detailed as possible, and the facts to be complained or reported should be reflected to the administrative department of health. Don't fabricate or distort the facts, have a clear object to report the complaint, including the name and address, and report specific illegal facts, so as to promptly file a case for investigation and close the case as soon as possible. When reporting by phone or letter, it is best not to be anonymous, but to fully trust the health administrative department and leave your real name and contact information, so as to further verify the situation, prevent negligence of important clues, and timely feedback the investigation results to the whistleblower. The above is the relevant content about the usefulness of food hygiene complaints. Food hygiene complaints are useful. After receiving complaints from consumers, relevant departments should go to the scene to verify and collect evidence. For complaints that are true, relevant departments will punish food operators according to law.