1, you can directly contact the Tianjin Xinshunzhai twist merchants, through the merchant's customer service telephone or online customer service channels, to the merchant to make a refund application, the merchant agreed to refund, will inform the specific refund process and details.

2, the purchase of the platform to apply for a refund, is purchased through the e-commerce platform Xinshun Zhai twist, you can log in to the platform account, find the corresponding order, apply for a refund.

3, find the local consumer association or relevant departments, the business does not agree to refund, you can contact the local consumer association or relevant departments, seek each other's help and support.