? When it comes to service staff, what comes to mind for many people is the restaurant waiter, who has too much work, less money, long hours and is not respected. The guests with poor quality really regard themselves as gods, bossing the waiters around, and acting like I'm paying you to do whatever you want! In order to survive, many enterprises also compromise this kind of customers, preferring to wronged employees rather than offend customers.

? For various reasons, the catering industry is facing labor shortage for 365 days. On the one hand, it is high-speed rail flight attendants, flight attendants and bank counters. In fact, the working environment on high-speed rail and airplanes is far less than that of luxury star-rated hotels. They are all service personnel. Why do people look so tall?

when it comes to banks, to be honest, some banking services are comparable to those of star-rated hotels. There are free WIFI in the lobby, a rest place, a children's playground, service personnel to guide the business, special personnel to deliver refreshments and fruits, and children's activities for small bankers during holidays and so on. And go to the lobby bar of some five-star hotels and sit for a while. If there is no consumption, someone will gently persuade you to leave. Far from it, I accidentally started publicity for the bank. Back to the topic, they are all service personnel. How can catering service personnel look tall? Can you get some inspiration from other service industries?

? Do you think the stewardess is very beautiful? She is very chic and full of confidence, pulling a suitcase on the plane and pulling a suitcase off the plane. The young lady in the lobby of the bank pushes the service car to deliver tea one by one, and she is so carefree. Did you see anything? Beautiful, confident and calm. . .

? How can the service staff look beautiful? As the saying goes, three points look and seven points dress up, and people rely on clothes to make the Buddha look beautiful. There are a few truly beautiful wood.

? By contrast, are the employees' clothes beautiful? Do clothes have grades? Does it show temperament? Now many employees quit because of the ugly clothes in the unit?

? By the way, did you pay a professional to teach makeup and train your body, or did you ask the management department to do it in a professional way to save money?

? By contrast, besides services, catering service personnel also have tedious pre-meal preparation and post-meal filing, folding towels before meals, making tea water, collecting tables after meals, washing small tableware, cleaning, setting tables and filling out various reports; The service time is working hours, so the extra time for checking before meals and finishing after meals is often counted as overtime or voluntary labor? In combination with management and salary, the suggestions are as follows:

① Work clothes selection: find a professional manufacturer to sample multiple sets according to the decoration style of the enterprise, and the leaders will circle a large range to let employees participate in the selection; Nowadays, many employees spit out that the aesthetics of the unit are too bad, the uniforms are too ugly, and they have no confidence in wearing them;

② Back to the essence of providing services: catering services are divided into: pre-meal preparation, in-meal service and post-meal collection; Service personnel focus on in-meal service, focus on customer service and introduce products; Break down the pre-meal service and post-meal filing, and let some aunts do it in a unified way. They are efficient;

③ salary and workload are connected: basic salary+service times * single reward+,more work and more pay. Simple promotion and salary increase are more likely to cause brain drain;

? There are various complicated factors in the shortage of labor in catering industry, but as a manager, besides management and salary, we can also consider the process and employee demand, and learn from the practices of other industries to get unexpected inspiration.