How to communicate with customers summarize the speech catering
How to communicate with customers summarize the speech catering, in the process of sales people can not avoid communicating with customers, there are many things to pay attention to when communicating, the following take a look at how to communicate with customers summarize the speech catering
How to communicate with customers summarize the speech catering1First, do not show off
When communicating with customers about their own, to be realistic about their own, a little praise can be, can not forget, forgetfulness, self-aggrandizement, self-aggrandizement, self-bragging about their own origins, education, wealth, status, and performance and income, etc.
This is the first time in the history of the world, and the first time in the history of the world.
This will artificially create a gap and distance between the two sides. You should know that between people, head and head is close; and pocket and pocket is far. Remember, your wealth, belongs to your personal; your status, belongs to your unit, temporary; and your service attitude and service quality, but belongs to your customers, eternal.
Second, do not be blunt
As the saying goes: "hit people do not hit the face, reveal people do not reveal the shortcomings", we communicate with the customer, if you find that he is in the realization of the wrong place, but also do not point out bluntly that he is not? That's not right?
The average person avoids losing face and being embarrassed in front of the crowd, to avoid being blunt. Kant once said: "For a man, there is no greater insult than to say he is stupid; for a woman, there is no greater insult than to say she is ugly." We must look at the object of the conversation, to do the words, according to the people Shi language, to grasp the skills of conversation, the art of communication, to euphemize advice.
Third, do not argue
Sales staff in the communication with customers, always do not forget their own occupation, your identity is to do. You should know that arguing with the customer can not solve any problem, will only incur the customer's resentment. If you deliberately go and customers have a heated argument, even if you have the upper hand
won the victory, the customer refuted to speechless, skinless, red-faced, no place to hide, you live, happy, but what you get? It is the loss of customers, lost business.
Fourth, questioning
Sales staff and customer communication, to understand and respect the customer's thoughts and views, can not take the questioning way to talk to customers. With questioning or interrogation tone of voice and customer conversation, is the business people do not know how to behave politely, is a reflection of disrespect, is to hurt the feelings of customers and self-esteem. Remember! If you want to win the favor and appreciation of customers, avoid questioning.
Fifth, the command
Sales staff in the conversation with customers, show a little smile, a little bit of attitude and kindness, speak a little bit softer, a little bit softer tone, to ask, consult or ask for advice on the tone of voice and customer exchanges, can not be taken as a command and approval of the tone of voice and talk to people. Always remember a - you are not the customer and superior, you do not have the right to customers to point fingers, orders or instructions.
How to communicate with customers to summarize the conversation catering 2 Sales skills and methods First, the best sales skills is to improvise The best sales skills is to improvise. Because different customers have different situations, including his personality, his customers object, his rest time and work habits, occasions and so on. Different customers have to use different ways, including the time of our visit, mannerisms, facial expressions, tone of voice, how to create a relaxed atmosphere, etc., are different. To use the sales skills to the gods, without trace, it is necessary for salespeople to practice and master the skills of the people. Second, the sales staff of the multi-role An excellent sales staff not only to study the product, but also to study the language, research performance. That is to say, he is not only a salesman, or linguist, but also a performer, he through clever language and vivid performance to ultimately achieve the purpose of sales. Third, good at observing color and take appropriate measures An excellent salesperson must and should first be good at observing color, he can through a person's subtle movements and expressions insight into the human psyche, and can make a rapid response to take appropriate measures to seize the opportunity to win the battle against the enemy. Therefore, a good salesperson, both as a warrior and a general, both can charge into battle, but also can strategize, in the negotiation process, or in the promotional process, can effectively mobilize and command their own organs, eye fast, mouth fast, fast action, firmly in control of the scene, and actively guide the customer, and do not be the customer anti-lead to the past. Four, will be in the world will be sales will be in the world will be sales, on the contrary, will not be in the world will not be sales. The people who will be in the world are often more careful people, he can well understand the psychology of others and can use the appropriate way to get along with people, so he can quickly enter the role of marketing products, and the use of appropriate ` way to let the customer accept his products. Of course, the skills of the world, not born with, but in the continuous refining of the realization. Similarly, sales skills, but also in the continuous practice of mastering, the more practice, the better the skills, the stronger the ability, as the oil seller said: "No other, only hand familiar ear." Fifth, a good mindset and way of thinking will have a good sales effect What kind of mindset and way of thinking, what kind of expression and behavior. Mindset and way of thinking is the front of the car, expression and behavior is the body and the rear, the front of the car in the wrong direction, the body and the rear of the car will undoubtedly go in the wrong direction. A good mindset and way of thinking will have a good way of expression and behavior, the same will have a good sales effect. Six, create a relaxed atmosphere is the key to sales success The ability to create a relaxed atmosphere is the key to sales success or not. Able to create a relaxed atmosphere, able to make customers smile, able to make customers laugh, you open the door to the customer's heart, you will be able to enter the customer's mind, the customer is willing to listen to your voice. Or you will open the cap of the bottle, you will be able to pour the water into the bottle to go, on the contrary, your water can not be poured into, only to pour outside. At the same time also have to pay attention to the way to open the door and the way to open the lid, if the door is hidden, you can not slam to hit, if the bottle cap is originally loose, you can not open the vacuum lid as much as the use of a Kaiko or a knife to pry, so that the customer will be scared If the customer because of the mood is not good or for other reasons do not want to open the door to the heart and the bottle cap, you have to try to open the door to open the heart and the bottle cover The most effective way to do this is to create a relaxed atmosphere. Seven, the language of humor is to create a relaxed atmosphere of the most effective magic weapon Create a relaxed atmosphere is a variety of ways, but the language of humor is to create a relaxed atmosphere of the most effective magic weapon, Chinese martial arts have a term called four two dial a thousand pounds, the use of cleverness, can be surprisingly successful. For example, the enemy attacked, if you front to resist, the biggest possibility is to lose. If you let go sideways, hand in hand, the enemy will immediately pounce on the ground. With the customer encounter is also the case, on some issues, if the positive interpretation, you is to say on a thousand sentences, perhaps not solve, but if you change the way, with the words of humor, only need a sentence, it will be solved. Eight, smile is the best sales manual At any time in any place in front of anyone, especially in front of the customer, to keep smiling. Smile, not only to make others easy, but also to make themselves easy, is a positive implication of their own psychology is also a positive implication of others, is to open the door to the repressed psychology of the golden key, is to dispel the heart of the dreary humid air after the rain of sunshine. Smile, is the best sales manual.
How to communicate with customers to summarize the conversation catering 3 Marketing win in the customer communication skills and techniques 1, I am now eating health care products are still much more, finished to say it. Tell the difference between our products and the health products he ate, the advantages of our products, can improve the efficacy of the medicine, promote the absorption of nutrients, with the effect will be better. 2, your products are for the rich to eat, I can not economic conditions, say it later. We have a lot of customers are not good economic conditions, only seven or eight hundred dollars a month, at first he was skeptical, but he ate! The effect is very good, and now have eaten almost three years. We also have a customer to eat the effect is particularly good, her sister is a farmer, coronary heart disease, the body is very poor Under her influence, her sister due to the desire for health also put their own savings to take out, eat, and the effect is particularly good, and now also ate almost two years. They are too poor, no way to eat on. Early to eat early benefit, and spend less, if the disease to the hospital, you should also know, that is more than spend so little money. 3, eat a lot of medicine does not work. We are not a drug, it is a genetic preparation, from the body's most basic start to repair your damaged cell genes. We have a lot of customers here, and some of them have the same concerns as you, but then they use it and find that it works very well, so you can talk to them about it. 4. We don't have that right now, so let's wait and see. Disease does not wait for people ah, once your body disease that you do not have the conditions to create the conditions to borrow money to cure the disease, not as good as now less investment in health recharge. 5, now my body through exercise, diet to maintain a very good, do not have to health care. I think your approach is very right, medicine is not as good as dietary supplements, life lies in the movement, you have done, but you also know that we can not supplement all the nutrients through the food, like our oligonucleotides, the body once the body can not synthesize their own can only be supplemented through the body, or your genes will inevitably be damaged. 6. My partner doesn't believe in that, and he's quite annoyed with you guys. It seems that your ability to accept new things is a little stronger than your partner, in fact, since you accepted to slowly do your partner's work, health is a matter of two people, the whole family health to be happy. And you do the work is certainly much easier than we do the work. You can also take it back to eat, and when your body day by day after the health of the old partner to see in the eyes he also accepted. 7, eat a lot of years of health care effect is not good, stop and say it. Your sense of health care is stronger than others, and you have eaten so many health care products. In fact, these health care products are useful, just you did not choose the right product for your own. You see our products and other products he is very different, it is our cells essential substances, but also our human life performance of the most basic substances, the lack of the body will be out of the problem, you must use on the role of. 8, I am still young, those things are for the elderly. Young is our capital, the more capital the more healthy we are later, when you get older, serious lack of supplementation that is a little late. 9, your product on my disease in the end how. The specific mechanism of action I have spoken with you, and send your health information on all, you are not sure if I can introduce a few and your condition of the same aunt and uncle to you to recognize, you can communicate with them well, I think you will believe. You can also go to our meeting place to have a look. 10, now take the hospital medicine effect can be, wait to say it. It's the medicine that's toxic I think you know better than I do, taking medicine is going to hurt the liver and kidneys, the liver and kidneys are the largest metabolic organs of the human body, and Chinese medicine believes that the liver and kidneys play a role in fixing the root cause of the disease, and once the problem occurs, it will produce a wide range of diseases. Our products have a very good role in protecting the liver and kidneys, and can dissolve the toxic side effects of drugs to promote the absorption of other nutrients can also improve the efficacy of the drug 4, 9 times. It is the most suitable for you to eat. 11, health effects are too slow, if you eat a few days no effect I have no confidence. You also know that the disease is not a day or two under, it is also our accumulation of years and years to become so, so want to get rid of the root of the disease should be slowly from the root of the disease on the conditioning. This is the reason why we can't get rid of the illnesses that we have. 12, now I have your information, and when I study through, I go to find you go. You still have there do not understand? I can give you a clear explanation directly, which is much better than reading the information alone. 13, I eat xx on fire on the not. Eat xx is not on fire, the reason why you will be on fire that is a manifestation of the disease, if the disease does not show up will not be quickly adjusted. And you see now the children's milk powder are added nucleotides, if the fire then the children are not on fire, who still dare to drink milk powder ah.