Everyone's childhood is different, at least McDonald's is indispensable. I was born in Beijing. When I was a child, I liked my parents to take me to McDonald's. At the age of 18, I worked part-time at McDonald's for one year, so I have a deeper feeling for McDonald's. When I grow up, I am financially independent, and I will often go to eat and chat with my friends. I have a soft spot for McDonald's. I go to McDonald's at least once a week, and sometimes 2 or 3 times a week. However, I found that since McDonald's was converted into the Golden Arch, the health problems have been very bad. On August 9, when I was eating at McDonald's on the second floor of Sihui Hub Station in Chaoyang District, Beijing (breakfast), I found that there were hair and black residue (more than 21 in number) in iced coffee, which was disgusting. (Before going to McDonald's for dinner, it's customary to remember the hair and black residue. It's disgusting. I randomly found the manager on duty. He said it wasn't hair, and he said it was poured out to have a look. As a result, nothing was needed. Then, I poured the iced coffee into the trash can, resulting in no hair. I said you called the manager for me, and I told him and took me to the hospital for examination! Then I waited for a long time before their manager came, and then took me to the civil aviation hospital after communication. When I arrived at the hospital, the doctor said that there was no obvious reaction and nothing could be found, so I could only have a blood test. Blood tests are also normal. When I came back to the store, I continued to discuss how to solve the problem, so I proposed: 1. Make compensation in accordance with the Food Safety Law (1111 yuan) and make compensation in the name of McDonald's. Second, write an apology letter. The store manager replied that it was settled privately. But it was personal. 2. I can't write an apology letter. The negotiation ended, so I called McDonald's care hotline, 12345, food and drug supervision, and life face-to-face program to complain!

Later, the manager of the McDonald's in Sihui refused to admit the private chat, saying that he had never said it, and he also refused to admit that he had hair! Let's talk about the results of feedback from various departments:

McDonald's Care Hotline: After 7/8 telephone negotiations, we only agreed to pay twice the compensation for the package. Play hooligan! Don't trust McDonald's care hotline, it doesn't matter if it's useless, they just drag it! )

12345: assigned to the Food and Drug Administration: Gaobeidian Food and Drug Administration accepted the case, and the staff was like a dog. They didn't go to the scene for tests, and told me that the black residue was "coffee grounds". Would you like more coffee grounds? Don't say anything about the hair! (It really looks like the national work department).

Face-to-face life program: I made two phone complaints, but I didn't wait to call back. Maybe McDonald's is too big to be taunted!

Although the situation is not ideal, I have not given up. I intend to believe in "China Law" once. See you in court! By chance, I learned from the staff of Tongzhou District Food and Drug Administration that this case was directly sued to the court, which would accept it, and consumers could apply for compensation:

1. According to the Food Safety Law, compensation was 1,111 yuan.

2. Lost time: About one day in 311 yuan.

3. Transportation expenses: write according to the actual situation. The staff of Tongzhou District Food and Drug Administration said that there are successful cases, let me try! Then I went to the court website to download the civil lawsuit and wrote it briefly, but I still have to go to the court to see if there must be something wrong with it. The complaint of Luyuan South Street Page 1 The complaint of Luyuan South Street Page 2 The complaint of Sihui Store is the same as the complaint of Luyuan South Street, so it will not be sent. I also searched Baidu for the keyword "McDonald's eats foreign objects" and found that there are many such things, but it seems that there is no lawsuit, let alone winning the case! I hope to nag you a few words. The law is a weapon for the state to protect citizens. Don't be afraid of trouble in this situation. Don't feel that you are blackmailing. If everyone doesn't talk, then food safety is just empty talk! If the audit can pass, let's talk about a bug in McDonald's French fries in Tongzhou on September 4! There is another thing I forgot to mention, that is, after the blood test came back, I told the manager that you had hair in your food, so you didn't bring the hair cover quickly. The manager told me that McDonald's didn't have such a rule and couldn't bring it. As a result, when I went back afterwards, I found that they secretly brought it, which means that the hair really fell in through their mistake. If the hat is put on, if the audit can pass, let's talk about a bug in McDonald's French fries in Tongzhou on September 4! The audit passed, wow, someone left a message, someone praised it, and it was not written in vain!

Let's talk about the experience of eating at McDonald's in Luyuan South Street, Tongzhou District on September 4th, which is even more damaging! I met my classmates that day, because his home was desolate and there was only one McDonald's, so I met there! As it is just in autumn, there are many small flying insects flying around as soon as I enter the door, which makes people very unhappy, but I didn't care! I ordered one for him and one for myself. As a result, when I was about to eat French fries, I found a bug on them (too bad)! So I quickly took pictures and sent them to the service desk on the first floor. The man in charge said,

The manager admitted on the spot that there is a small window next to the French fries sometimes open, so there will be bugs! Give me another one. I said I didn't need it. I handled it according to the Food Safety Law. As a result, it seems that the person in charge has never heard of the food safety law. What did he say about 1,111 yuan? I said you dare to eat and don't even know the food safety law? As a result, eldest brother stood next to me and stopped walking. He stood next to me and said, "Losing money is also for our employees to pay." I don't have the money. You must change it for me, or he will treat me to dinner later. I said don't do this, according to the law, who told you not to do a good job in hygiene! Later, because the food and drug administration and the bullshit "McDonald's Care Hotline" were off duty at night, I had to call the police and then call 12345.

As expected, the police don't care, what I need is the police record, and 12345 can't solve it either, and Tongzhou Food and Drug Administration doesn't care! See you in court together!

it may take a long time to wait for the result of the follow-up court! I'm very happy to wait for the update on the 9th of mid-month

the 11th holiday. I went to Yanqing Wild Duck Lake for a tour. When I came back from traffic jam, I drove straight back to Tongzhou District. I was hungry and went to McDonald's (West Gate McDonald's in Tongzhou District) again.

At 4: 31 pm, the dining environment was disgusting to me. The floor is dirty, so I don't say anything about French fries and hamburgers. The long hair on the adjacent table and the traces of beverage liquid on the seat are really disgusting.

I want to have a rest after eating something, and as a result, "Me and my country" is played in the hall. I asked if I could change to another song. The clerk said no, the rule is that only this song can be played.

me. . . . The report was sent to 12345, which was transferred to the Beiyuan Food and Drug Administration of Tongzhou District. The next day, she gave me a reply: We have been there, and there is no such situation as you said. < P > I. . . . .

I said that the location and time on the iphone can't be faked, right?

People say that punishment can only be done within four hours, which is the efficiency of the government. . . .

I'm speechless. . . . ---------------------

Since the publication of this article, many friends have privately talked about me and left messages, but I didn't expect anyone to read it!

tell me about the progress after filing the case!

Tongzhou court contacted me within 2 weeks after the appeal. Because the Chaoyang boundary is relatively large, it is necessary to inquire about the place where the case was filed. I didn't go to Chaoyang court to file the case for you. I also paid the tuition fee for this. The place where the case was filed belongs to the court of Wangsiying Township, and then Shuangqiao Court takes charge of this matter. Contact me in 1 weeks (faster than I expected).

McDonald's sent two lawyers from Beijing to contact me, and they expressed their willingness to settle in person. There was no nonsense, but people said that "McDonald's company is too big, the process is complicated, and it will take a long time to approve the money", so they waited for a month.

The courts in Beijing can't wait. It may be because the cases are too crowded and it's easy to make a job at the end of the year, so the courts in Tongzhou have already "transferred the trial" for me, and the courts in Chaoyang will also "transfer the trial" recently! There are pictures and the truth. Take photos at McDonald's negotiation site

and wait for the result.

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update it!

Since writing this article, many friends have left me messages and talked privately, and the number of articles read has broken 2 weeks immediately. I feel that many friends have experienced such a bad thing when eating out. Thank you for leaving a message and watching.

Many people ask why there is no such thing as "too many court cases", so we have to wait!

Let's talk about the case in Tongzhou (there are bugs in French fries): At present, the evidence has been given in court, the materials have been submitted, and the final statement has been made. The judge just went through a formality and didn't know the situation, but the clerk was taking notes. We can only wait for the trial! McDonald's lawyers refused to pay compensation and refused to admit that there was a problem with McDonald's food safety. I never said that there was a problem with McDonald's food safety, but it was a problem in the process of processing. I was speechless that a company as big as McDonald's should be a rogue! Chaoyang's case (with hair and black particles in iced coffee): evidence has been given, court statements have been made, arguments have been returned, etc., and Chaoyang's case has been pronounced smoothly and directly. Afterwards, Chaoyang Court called, and McDonald's agreed to compensate 511 yuan. I refused, saying that the law could not bargain! Similarly, at first, McDonald's lawyers refused to pay compensation and refused to admit that there was a problem with McDonald's food safety. I never said that there was a problem with McDonald's food safety, but it was only a problem in the process of processing. The court is quite big, with pictures and truth. I have pictures and truth for two professional lawyers alone, waiting for the verdict. Finally, let me tell you my original intention! I'm not trying to make people cheat money or people, but to protect the legitimate rights and interests of consumers. I hope you can understand! Then McDonald's thought in court that I would give McDonald's a lot of trouble (McDonald's has seen my Zhihu), so they didn't want to compensate me. I don't think the success rate of the two cases is high. If I can't win, I will continue to appeal, because what I said is true, not malicious McDonald's. If the hygiene is not standardized, I will compensate the consumers, instead of pretending to be innocent and refusing to admit it!

as for why we can't win: 1. McDonald's is now in the background of guo qi, and now it belongs to CITIC. The video should be recorded completely. At that time, there was a case where there was no video, and the video was not complete enough (it is really important to record the hair, the process and the end). (2) Recording is really important, recording conversations with them. (3) It is the surveillance video, which will be refreshed after so long, and McDonald's lied in court, saying that the location of the incident was not monitored. Let's wait for the result.